EXL logo
EXL

We make sense of data to drive your business forward. #MakeSenseofData #DriveYourBusinessForward #PartnerYourWay

Provider Relations Coordinator I

GeneralGeneralFull TimeRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

20 hours ago

Salary

$15 - $25 / hour

Seniority

Senior

High SchoolEnglish

Job Description

Provider Relations Coordinator I

EXL

• Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism. • Monitor and respond to internal and external emails within established service levels. • Log and return voicemails within established service levels. • Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters. • Respond to chat inquiries from providers with clarity and accuracy. • Escalate unresolved issues to management and follow up as needed. • Communicate and report any workflow or system issues to leadership. • Consistently meet quality and productivity standards. • Uphold HIPAA and confidentiality regulations in all interactions.

Job Requirements

  • Education: High school diploma or equivalent.
  • Experience:
  • Prior customer service or high-volume call center experience required.
  • Healthcare experience is a plus but not mandatory!
  • Skills:
  • Strong verbal and written communication skills.
  • Exceptional organizational and multitasking abilities.
  • Proficiency in Microsoft Office (Excel and Outlook).
  • Comfortable working in a high-volume, fast-paced environment with various software programs.

Benefits

  • Work From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team.
  • Growth-Oriented Culture: EXL Health prioritizes your professional development and career advancement.
  • Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations.
  • Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative.
  • Career Development: EXL Health offers unlimited growth opportunities within the company and beyond.
  • Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare.

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