Veriff is an industry leader in online identity verification, helping businesses achieve greater levels of trust.
Senior Technical Account Manager
Location
United States
Posted
4 days ago
Salary
$135K - $175K / year
Seniority
Senior
Job Description
Senior Technical Account Manager
Veriff
• Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met • Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives • Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams • Facilitating communication between Account Management and Product, track action items resulting from customer engagements and escalations, as well as support preparation and delivery of customer communications • Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time • Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, growth, performance optimization, and overall success with Veriff's solutions • Maintaining project documentation, including schedules, progress reports, and risk logs, including providing regular status updates to leadership. • Driving customer journey support by leading customers from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues and ensure sustained success.
Job Requirements
- 6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company
- Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)
- Fluency in English
- Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders.
- Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
- Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.
- Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability.
Benefits
- Stock options that ensure you share in our success
- Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
- Medical insurance to ensure you're feeling great physically and mentally
- 1 day off per year for volunteering activities
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