Isaac Health

• Schedule New Patient Appointments • Manage and confirm patient appointments via phone, email, and our scheduling system • Fill in vacancies with New Patients • Collect, verify, and organize patient intake information accurately • Support patients in setting up for their telehealth visits, including basic tech troubleshooting • Maintain clear communication with clinicians and other internal teams • Proactively address and overcome appointment cancellations by re-engaging patients or offering alternate options • Document all interactions and updates in our EMR system promptly • Follow up with patients as needed to ensure continuity of care and satisfaction

• You will be the first point of contact—an essential guide who blends a supportive, patient-first approach with a proactive engagement mindset. • Conduct initial consultations and comprehensive assessments, clearly communicating the life-changing value of our medical consultations, therapy sessions, and cognitive assessments. • Orchestrate seamless care journeys, coordinating critical sessions between patients, their caregivers, our expert medical team, and external care team members. • Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings • Coordinate cognitive health screening campaigns • Take the medical history from patients or their caregivers • Schedule and coordinate appointments • Assist patients with technology and other questions

• Answer inbound calls, emails and text messages from patients, caregivers, families, external providers and other facilities • Schedule and maintain contact with patients via phone or email • Explain health insurance benefits and eligibility to patients, process copays and coinsurance as needed • Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advanced care plans • Under clinical supervision, ask screening questions and document caregiver issues such as burden, depression, and poor coping • Report screening to the clinical team (nurse, social worker, doctor) who will provide direction in implementing a care plan with the Care Navigator, patient, caregiver, and other health care and community service providers involved in the patient’s care • Send educational materials and information about care with Isaac and other local community based service options as indicated in the patient’s care plan • Follow up after all appointments to provide next steps and coordinate care as documented by the provider • Request external medical records, labs and imaging results • Promote a compassionate environment by providing emotional and psychological support to patients, caregivers and families • Provide comfort by anticipating anxieties, providing supportive resources, and answering questions within the scope of practice • Document patient care and instruction in EHR • Coordinate patient care with external clinics, providers and facilities as documented in the EHR by the provider • Escalate patient concerns to the clinical team to maintain an appropriate scope of practice for this role • Maintain participant’s privacy according to HIPAA regulations

• The Care Navigator Assistant provides essential virtual and administrative assistance to the Care Navigation team. • This role is responsible for eliminating administrative bottlenecks, managing patient panels, and tracking daily/weekly engagement goals to ensure no patient falls through the cracks. • Actively monitor and clear daily patient list, routing patients to assigned Care Navigators to ensure 100% panel outreach. • Help monitor team progress toward check-in goals and monitor tracker spreadsheets with partner organizations. • Review documentation logs to ensure every patient interaction meets the mandatory minimum of 20 minutes of billable time. • Manage the digital fax inbox, process incoming medical records requests, and perform routine "chart housekeeping" within the EHR. • Handle eligibility and benefits verification for patients on the panel. • Send out care plans, visit notes, and formal referrals as requested by Care Navigators. • Request neuroimaging reviews immediately upon receipt of patient images, and notify providers/CNs when home safety assessments are completed. • Send out appointment confirmations and reminders to maximize patient show rates. • Under the direction of Care Navigators, research and locate local community resources for patients as needed. • Provide agile, in-the-moment administrative support for Care Navigators to keep daily workflows running smoothly.

• Answer inbound calls, emails and text messages from patients, caregivers, families, external providers and other facilities • Schedule and maintain contact with patients via phone or email • Explain health insurance benefits and eligibility to patients, process copays and coinsurance as needed • Follow up after all appointments to provide next steps and coordinate care • Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advanced care plans • Under clinical supervision, ask screening questions and document caregiver issues such as burden, depression, and poor coping • Report screening and escalate concerns to the clinical team (nurse, social worker, doctor) who will provide direction in implementing a care plan with the Care Navigator, patient, caregiver, and other health care and community service providers involved in the patient’s care • Send educational materials and information about care with Isaac and other local community based service options as indicated in the patient’s care plan • Promote a compassionate environment by providing emotional and psychological support to patients, caregivers and families • Provide comfort by anticipating anxieties, providing supportive resources, and answering questions within the scope of practice • Maintain participant’s privacy according to HIPAA regulations • Working within and contributing to a supportive team of people who care deeply about our mission

• Ensure that the organization operates in full accordance with federal and state laws, including HIPAA, CMS, and OIG guidelines. • Establish and maintain the foundational "Seven Elements" of an effective compliance program as defined by the OIG. • Draft, implement, and update compliance policies and procedures. • Ensure completion of Fraud, Waste, and Abuse (FWA), HIPAA, and General Compliance training within 90 days of hire and annually thereafter. • Oversee the organization’s status as a First Tier, Downstream, and Related Entity (FDR). • Manage the monthly screening process against OIG and GSA databases for all staff and contractors. • Audit the timeliness of Organization Determinations, Appeals, and Grievances.

• Increase patient engagement and retention through compassionate outreach • Facilitate smooth onboarding processes for new patients • Collaborate with internal teams to ensure a seamless patient experience from initial contact to ongoing care • Assist patients with technology and other general questions

• Manage the complete lifecycle for Isaac Health's strategic partners to drive growth and engagement; responsibilities include leading implementation, best-practice playbooks and boosting patient and provider adoption, and proving Isaac Health's value. • Act as the primary contact for customers, addressing needs, concerns, and escalation paths • Develop success plans, track adoption KPIs, and ensure value realization for clients • Collaborate with cross-functional teams (sales, marketing, care navigation, product, engineering) to ensure consistent delivery • Prepare and present regular business reviews with data-driven insights to showcase Isaac Health's value and identify opportunities for growth.

• Manage and confirm patient appointments via phone, email, and our scheduling system • Collect, verify, and organize patient intake information accurately • Support patients in setting up for their telehealth visits, including basic tech troubleshooting • Maintain clear communication with clinicians and other internal teams • Proactively address and overcome appointment cancellations by re-engaging patients or offering alternate options • Document all interactions and updates in our EMR system promptly • Follow up with patients as needed to ensure continuity of care and satisfaction

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Transform brain healthcare for millions. Own the product function at Isaac Health, a pioneering AI-enabled platform focused on diagnosing and managing Alzheimer's disease and other dementia-related conditions. This is a unique opportunity to define the future of brain health by shaping the product strategy and improving lives nationwide in this mission-driven Series A startup. What You'll Do - Define and champion the holistic product vision and long-term strategy for all internal and patient-facing platforms. - Own the end-to-end product lifecycle: from strategic discovery to delivery, iteration, and success measurement. - Work with fellow business stakeholders, providers, patients, and partners to translate strategic challenges into clear problem statements and ambitious product roadmaps. - Collaborate with engineering leadership to scope, prioritize, and execute on high-impact initiatives that align with business goals. - Lead the collaborative design and delivery of user-friendly, accessible, and high-quality product experiences. - Act as a key connector between technical teams and non-technical stakeholders—including executives, account managers, and end users. - Own and manage the company's product roadmap and present updates, resource tradeoffs, and value propositions to the C-suite, key business stakeholders, and investors. - Continuously evaluate, define, and improve product success metrics and development workflows across the organization. Qualifications - A seasoned product leader with experience across AI, healthcare, and technology. - Demonstrated ability to shift seamlessly between strategic planning, high-level vision, and tactical implementation as needed. - Exceptional communication skills, capable of influencing and articulating complex concepts to both technical and executive audiences. - Skilled at uncovering deep user needs and translating them into thoughtful, scalable, and market-ready product solutions. - Excited by high-growth environments, comfortable with ambiguity, and driven by the opportunity to shape the direction of a mission-critical company. Nice to Have - Experience leading the product function in a healthcare context. - Experience leading AI projects in the healthcare context. - Experience in SaaS or B2B product development. - Experience in healthcare or other privacy-centric verticals. - Exposure to product discovery or customer research. - Track record of leading initiatives that required both technical execution and cross-functional executive coordination. Benefits - Executive Impact: Lead and define the product function in a company poised for significant growth and transformative impact in a critical area of healthcare. - Ownership & Autonomy: Take complete ownership of the product roadmap, vision, and execution with the full support of a dedicated and experienced executive and engineering team. - Leadership Role: This is a key leadership position offering the ability to scale the product organization as the company grows. - Mission-Driven Work: Contribute to a product that directly improves the lives of individuals and families affected by Alzheimer's and dementia. - Collaborative Culture: Work alongside passionate experts in neurology, healthcare, and technology. - Competitive Series A Package: Including salary, equity, health insurance, and PTO (and we're closed the last week of the year!). - Flexibility: We are considering remote and hybrid candidates for this position.