The best care for every brain
Enrollment Specialist – Health Outreach
Location
United States
Posted
1 day ago
Salary
$45K - $46K / year
Seniority
Senior
Job Description
Enrollment Specialist – Health Outreach
Isaac Health
• You will be the first point of contact—an essential guide who blends a supportive, patient-first approach with a proactive engagement mindset. • Conduct initial consultations and comprehensive assessments, clearly communicating the life-changing value of our medical consultations, therapy sessions, and cognitive assessments. • Orchestrate seamless care journeys, coordinating critical sessions between patients, their caregivers, our expert medical team, and external care team members. • Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings • Coordinate cognitive health screening campaigns • Take the medical history from patients or their caregivers • Schedule and coordinate appointments • Assist patients with technology and other questions
Job Requirements
- Excellent verbal and written communication skills for effective interaction with patients, the medical team and internal team members.
- High levels of professionalism in communication, high level of patience and caring attitude with patients and family members.
- Demonstrated call center experience, handling high-volume outbound and/or inbound calls.
- Prior telehealth experience is a plus
- Familiarity with Medicare and Insurance concepts
- Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness
- Experience navigating multiple systems and completing documentation simultaneously during an outbound call
- Strong over-all tech-saviness and ability to quickly learn new software and systems.
- Competency with Google Office Suite
- Experience working with the elderly
- Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows
- A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements.
- Comfort and proficiency working in a remote office setting
- Experience working with the elderly population with patience and empathy
Benefits
- Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
- Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
- Join a community of high achievers who have a passion for promoting brain health
- Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need
- Access to innovative technology to support you in delivering the highest quality of care to your clients
- Access to continuing training and education
- Remote-first model: Flexibility to choose the hours and schedule that work best for you
- Work virtually from anywhere in the United States
- Culture and connectivity: A highly responsive and supportive team of clinical and operational management
- Decreased administrative time for clinicians through ongoing technology improvements and automation
- Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
- Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
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