• Schedule New Patient Appointments • Manage and confirm patient appointments via phone, email, and our scheduling system • Fill in vacancies with New Patients • Collect, verify, and organize patient intake information accurately • Support patients in setting up for their telehealth visits, including basic tech troubleshooting • Maintain clear communication with clinicians and other internal teams • Proactively address and overcome appointment cancellations by re-engaging patients or offering alternate options • Document all interactions and updates in our EMR system promptly • Follow up with patients as needed to ensure continuity of care and satisfaction

• You will be the first point of contact—an essential guide who blends a supportive, patient-first approach with a proactive engagement mindset. • Conduct initial consultations and comprehensive assessments, clearly communicating the life-changing value of our medical consultations, therapy sessions, and cognitive assessments. • Orchestrate seamless care journeys, coordinating critical sessions between patients, their caregivers, our expert medical team, and external care team members. • Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings • Coordinate cognitive health screening campaigns • Take the medical history from patients or their caregivers • Schedule and coordinate appointments • Assist patients with technology and other questions

• Identifies, develops and maintains long term collaborative relationships with Key Opinion Leaders in assigned territory • Demonstrates strong communication skills with the ability to present approved scientific data of varying levels of complexity to internal and external customers • Shares appropriate approved clinical/technical information in a timely manner with the appropriate functional teams and other internal personnel • Utilizes advanced clinical and technical expertise in contacts with External Experts • Provides constructive feedback to speakers regarding accuracy and delivery of approved presentations and adherence to Compliance Policies • Fully understands and complies with Lantheus Medical Imaging Pharmacovigilance SOPs regarding Adverse Events • Identifies potential investigators for investigator sponsored trials following approved processes

Role Description We are seeking refined, detail-driven individuals to support a high-touch client experience by managing logistics, coordinating schedules, and ensuring every detail is executed flawlessly. This fully remote opportunity is ideal for those who take pride in delivering seamless, elevated service while working independently. No prior experience is required; however, a strong sense of organization, discretion, and client care is essential. Comprehensive training and ongoing support are provided. As a Client Experience Coordinator, you will play a key role in ensuring every client interaction is smooth, polished, and thoughtfully managed from beginning to end. - Provide attentive, personalized communication tailored to each client - Oversee scheduling, confirmations, and detailed coordination with accuracy - Anticipate client needs and proactively ensure all elements are in place - Maintain clear, timely updates throughout the entire process - Deliver a seamless, high-standard experience from initial planning to completion Qualifications - Exceptional attention to detail and organizational ability - Strong, polished communication skills - Ability to manage responsibilities independently with professionalism - Tech-savvy and comfortable navigating digital tools and systems - A proactive mindset with a solutions-oriented approach - A natural ability to create a calm, seamless experience for others Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Benefits - Fully remote with flexible scheduling - Designed for autonomy and work-life balance - Structured onboarding with continued mentorship - A collaborative, supportive team environment - Performance-based growth opportunities within a premium service space Ideal Candidate Profile - This role is especially well-suited for individuals who appreciate flexibility without compromising professionalism, including: - Stay-at-home parents seeking a polished, remote career path - Military spouses - Professionals transitioning into a more flexible, client-focused role - Individuals who value organization, discretion, and elevated service Apply If you are highly organized, dependable, and take pride in delivering a refined, seamless experience, we invite you to apply.