We're building an open financial system for the world.
Staff Product Designer – Experience, Engagement
Location
United States
Posted
1 day ago
Salary
$207.5K - $244.1K / year
Seniority
Lead
Job Description
Staff Product Designer – Experience, Engagement
Coinbase
• Own end-to-end design vision and execution across the full CX product surface, spanning Help Center, Chatbot, Voicebot, and the in-app Concierge support experience. • Drive MVP and future-state concepts across the AI-powered support ecosystem, including self-service flows, conversational interactions, escalation paths, and proactive outreach surfaces. • Lead design for Concierge, Coinbase's premium support product, translating a $50M+ revenue goal into a high-touch, differentiated in-app experience. • Partner with Product, Engineering, and CX Operations to ground design decisions in real support data, automation performance metrics, and customer satisfaction signals. • Shape a reusable design system pattern library for AI-powered support, collaborating with the Coinbase Design System team to ensure consistency across Help Center, Chatbot, and Voicebot. • Build direct relationships with customers and support agents to generate insights that influence how Coinbase delivers world-class support at scale.
Job Requirements
- 7+ years of Product Design experience with meaningful work on support, service, conversational UI, or AI-powered interfaces.
- Track record of shipping end-to-end product design across both customer-facing and operator-facing (agent/internal tooling) surfaces within cross-functional teams.
- Demonstrated ability to work autonomously across a complex, multi-surface product ecosystem, from early concept through production launch.
- Mastery of visual design, interaction design, and conversation flow design, with fluency in Figma and modern prototyping tools.
- Strong cross-functional communication and stakeholder management across engineering, product, operations, and executive audiences.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Benefits
- Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
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