• Leading design end-to-end for complex features – from early problem framing through detailed specs, implementation support, and iteration post-launch • Working across product areas, partnering with product and engineering to identify opportunities and shape solutions • Designing intuitive interfaces for technically complex workflows, turning powerful capabilities into experiences that feel effortless • Navigating ambiguity confidently and make progress when requirements are undefined, ask the right questions, and know when to push for clarity versus to move forward • Partnering with researchers to frame the right questions, understand user needs, and validate design decisions with appropriate rigor • Working with other designers to give and receive feedback, contributing to a culture of craft and continuous improvement, and raising standards for execution • Incorporating AI-assisted capabilities into your features thoughtfully, helping users leverage AI where it adds value, in both invisible and visible ways

• Work with Product Managers to develop and refine product strategy and vision • Prepare wireframes, user flows, process flows, customer journeys, and other artifacts • Work within an iterative design process: rapid prototyping, user experience research, testing hypotheses • Collaborate with engineers, providing design direction and understanding technical requirements • Influence product aspects from copywriting to lifecycle marketing • Evangelize Design-centric product development process and mentor other designers

• Lead end-to-end design for new AI-powered features—from problem framing to polished UI. • Translate complex accounting and audit workflows into clear, elegant interactions that feel effortless. • Prototype intelligent agent experiences that blend automation, context awareness, and transparency. • Collaborate with AI and data teams to shape conversational flows, confidence indicators, and user feedback loops. • Audit, define, and evolve Suralink’s design system for scale, accessibility, and design-to-code alignment. • Introduce design tokens, variants, and documentation that support multi-product consistency. • Partner with engineering to establish governance, release cadence, and component versioning. • Create and maintain Zeroheight / Storybook documentation to foster adoption across teams.

• Own information architecture across all surfaces. Maintain a coherent IA across new and legacy platform areas. Audit existing structures, find the fracture points, and resolve them with a long-term foundation in mind. • Set and carry cross-swimlane UX standards. Operate horizontally across every product design swimlane, ensuring structural UX thinking is applied consistently — everywhere the product lives, not just where attention happens to land. • Be the quality checkpoint for prototypes. Review prototypes across product areas as a structural-integrity gate, so work moves forward faster and with confidence — and nothing ships with structural debt baked in. • Champion a blueprint-first design motion. As the org adopts a blueprint-first approach (defining the what and how in low fidelity before any high-fidelity layer), you'll be the keeper of the bar — ensuring every output meets our UX, IA, and best-practice standards. • Elevate the design practice. Coach and model what strong structural thinking looks like, leveling up the team so it builds things right from the start rather than requiring correction after the fact. • Build the UX foundation for AI products. Partner closely with the AI product team to ensure the UX layer is structured, scalable, and ready to support intelligent product experiences. • Hold platform integrity — old and new. Maintain the standard across the current platform and future builds, progressively bringing legacy areas up to standard. • Transfer knowledge and level the team. Spread UX architecture thinking throughout the design org, building a team that constructs correctly from the start.