Blink UX

• Proactively examines, experiments, and measures improvements to design operational model, processes, and ways of working (e.g. automating tasks, improving workflows, developing repeatable methodologies), working closely with the Design Operations team and leadership to balance competing priorities to effectively and efficiently deliver impact. • Possesses a proven track record of collaborating with and influencing product design leadership and cross-functional partners. • Strong capacity for leading change, dealing with ambiguity and proactively recommending, driving, and measuring operational process improvements, from inception of solution to delivery. Requires minimal to no supervision. • Develops and implements structured communications plan for programs. Owns driving towards clarity for initiatives, including proactively anticipating questions to address and developing clear responses. • Oversees and manages program status and health, mitigating risks, removing barriers efficiently and effectively to support team, and escalating when necessary. • Assesses changes in scope and impact to budget and timeline, communicating effectively with both internal and external partners. • Provides status reports and timelines to cross-functional leadership teams and drive clear action towards goals and objectives. • Defines and measures impact of program both quantitively and qualitatively— sharing best practices to strengthen design operations. • Facilitate collaboration and continuous improvement of processes and methodologies to strengthen ways of working across cross-functional teams • Evaluate & implement the industry’s best tools with other design program managers, researchers, designers and cross-functional partners to solve our growing need to collaborate globally. • Proactively seek to turn ambiguous opportunities into tangible initiatives and structured projects. • Highly organized with strong writing, influencing skills and impeccable attention to detail.

• Represent Blink’s culture in day‑to‑day interactions, balancing empathy with clarity and structure • Serve as a first point of contact for employee and manager HR questions, providing clear, thoughtful, and compliant guidance; escalate complex or sensitive issues appropriately • Own high‑touch onboarding and offboarding processes to ensure employees are supported through key transitions • Answer benefit‑related questions and coordinate with payroll and finance on benefit deductions as needed • Oversee weekly hourly timecard reviews and flag issues proactively • Coordinate with payroll on time‑sensitive matters related to timekeeping and employee changes • Assist with administering Blink’s benefits programs, including open enrollment activities, all‑company communication, new enrollments, changes, and terminations • Maintain employee files in compliance with legal and company standards • Apply employment law practices as needed to assist in solutioning and assure company compliance with federal, state, and local employment requirements • Build, maintain, and oversee Blink’s HR ticketing system (Siit) and HRIS system (Paylocity) to ensure data integrity and accurate reporting • Assist with reporting on HR metrics and keeping policies and procedures up to date on the HR wiki • Execute and help streamline or improve day‑to‑day HR processes and systems • Support HR team Diversity, Equity, and Inclusion efforts, including pay equity tracking and inclusive policy development • Collaborate with parent company Mphasis on cross-functional needs • Support special projects and operational work as assigned

• Leading and executing on innovative and engaging digital products that delight customers and drive business results. Working within cross-functional product development team(s) – producing deliverables and artifacts, including requirements visualization, participatory design, concept models, scenarios, user journeys/flows, wireframes, interactive prototypes, and visual designs • Providing feedback and direction to ensure intuitive and innovative solutions and driving consistency following established experience design principles and guidelines – in compliance with the design systems and branding • Providing constructive feedback to other Product Designers to ensure the team is delivering high-quality, data-driven experience designs and visual designs • Partnering with UX researchers and other product leaders to test and optimize the end-to-end digital experience, for the purpose of maintaining cohesion across the broader digital ecosystem and solving cross-application design challenges • Assessing and optimizing the performance of new existing products and services by conducting/participating in usability testing and interpreting analytics data • Presenting work to product stakeholder and leadership teams • Partnering with the development and design system teams to ensure design solution is implemented correctly and consistently • Creating user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen the organizational understanding of our users • Facilitating design-centered workshops with cross-functional stakeholders based on opportunities identified through research

• Own end-to-end design for key product flows, from discovery through delivery, with minimal oversight • Translate complex, ambiguous requirements into intuitive, user-centered experiences • Create high-quality deliverables (flows, wireframes, prototypes, specs) ready for implementation • Apply strong visual and interaction design skills to deliver polished, scalable solutions • Ensure alignment with design systems, accessibility standards, and established frameworks • Maintain a high bar for craft, proactively improving quality and consistency across your work • Cross-functional partnership to define problems, shape solutions, and prioritize work • Contribute to UX strategy and roadmap alignment within your product area • Use data and research to inform decisions and validate solutions • Balance user needs, business goals, and technical constraints • Identify risks and opportunities, proactively mitigating or escalating as needed • Bring forward informed recommendations to influence product direction • Collaborate closely with Product, Engineering, and cross-functional partners to deliver cohesive experiences • Clearly communicate design decisions, tradeoffs, and rationale clearly to stakeholders at all levels • Facilitate alignment through workflows, prototypes, and user stories • Partner with Engineering early to understand constraints and ensure quality implementation • Work with Product and Project Management to plan and deliver successful outcomes • Lead or contribute to critiques, reviews, and product demos • Provide actionable feedback to peers to elevate team quality and consistency • Mentor and support junior designers • Contribute to team culture and help evolve practices, workflows, and standards • Advocate for user-centered design across your team and partners • Present work, insights, and recommendations clearly to stakeholders and leadership

• Constantly new opportunities with Blink • Collaboration with diverse clients across various industries • Work on projects ranging from 1-18 months in length

• Apply for various opportunities at Blink • Work with clients from various industries on projects ranging from 1-18 months in length

• We’re looking for a content producer and strategist to support internal storytelling around the fast-moving and impactful deliverables within our client's Enterprise Solutions Engineering organization. • This full-time, U.S.-based contract role focuses on editorial planning and content operations—helping scale a clear, intentional voice across internal channels. • You’ll join the Enterprise Solutions Engineering team within the client's global technology group, reporting to the Enterprise Solutions Engineering COO. • You’ll help shape and drive the editorial calendar, working with their contract storyteller to bring content to life while owning everything behind the scenes, from asset planning to getting the right campaign in front of the right audience at the right time. • This work is part of a firmwide innovation initiative with direct visibility at the highest levels.

• We are looking for a Senior Design Program Manager with extensive knowledge in design operations program management and a strong background driving operational process enhancements within a product design organization. • Position is responsible for the strategy, planning and delivery of operational programs and processes to grow team culture and efficiency of the team. • The ideal candidate possesses excellent organizational and interpersonal skills, is proactive in mitigating risks and removing roadblocks, and drives progress towards goals and objectives through strong program management and influence. • Lead and execute on the vision and strategy of design operational programs, in collaboration with leadership and cross-functional partners. • Manage complexity and navigate ambiguity across cross-functional teams. • Proactively examine, experiment, and measure improvements to design operational model, processes, and ways of working (e.g. automating tasks, improving workflows, developing repeatable methodologies), working closely with the Design Operations team and leadership to balance competing priorities to effectively and efficiently deliver impact. • Possess a proven track record of collaborating with and influencing product design leadership and cross-functional partners. • Strong capacity for leading change, dealing with ambiguity and proactively recommending, driving, and measuring operational process improvements, from inception of solution to delivery. • Require minimal to no supervision. • Develops and implements structured communications plan for programs. • Oversee and manage program status and health, mitigating risks, removing barriers efficiently and effectively to support team, and escalating when necessary. • Assess changes in scope and impact to budget and timeline, communicating effectively with both internal and external partners. • Provide status reports and timelines to cross-functional leadership teams and drive clear action towards goals and objectives. • Define and measure impact of program both quantitively and qualitatively— sharing best practices to strengthen design operations. • Facilitate collaboration and continuous improvement of processes and methodologies to strengthen ways of working across cross-functional teams. • Evaluate & implement the industry’s best tools with other design program managers, researchers, designers and cross-functional partners to solve our growing need to collaborate globally. • Highly organized with strong writing, influencing skills and impeccable attention to detail.

• Account Expansion: Prospect, pitch, and expand relationships within target accounts, while building long-term, trusted relationships. • Strategic Sales Planning: Build and execute a targeted outreach strategy, set aggressive sales goals, and track performance. • Client Advisory and Engagement: Establish trust with senior decision-makers to define Blink's value proposition, navigate complex matrixed sales channels and procurement processes, and drive revenues at scale. • Collaboration with Cross-functional SMEs: Partner with Blink’s UX researchers, designers, and strategists, Mphasis Sector, Account, and Solutions teams to define and deliver tailored, high-impact solutions. • Pipeline Management: Own the full sales cycle—from lead generation and opportunity qualification to signed contracts. • Storytelling & Positioning: Communicate Blink’s offerings with clarity, confidence, and relevance to each client’s business needs. • Market Awareness: Stay sharp on industry trends and bring fresh, innovative opportunities to the table.

• Lead full lifecycle recruiting across multiple, simultaneous embedded roles, including sourcing, screening, interviewing, assessment, offers, and closing. • Build strong, diverse talent pipelines across UX research, design, and related creative/tech disciplines. • Deliver a high‑touch, human, transparent candidate experience from first contact to onboarding. • Negotiate initial talent rates and any necessary promotion or extension rates with clients and talent. • Write and post clear, compelling job descriptions that reflect client needs and Blink’s standards. • Maintain accurate and organized documentation within the applicant tracking system (Lever). • Maintain ongoing relationships with placed talent, acting as a positive cultural touchpoint from the Blink team. • Manage multiple client relationships with professionalism, empathy, and exceptional service. • Maintain proactive communication with client stakeholders, ensuring alignment, clarity of expectations, and accurate visibility into recruiting progress. • Serve as a strategic advisor to clients on talent markets, compensation, role framing, timelines, and hiring best practices. • Anticipate issues early and resolve them collaboratively and calmly, maintaining trust and continuity. • Partner with Blink Business Development to evaluate, scope, and qualify new embedded opportunities. • Bring the recruiter lens to sales conversations, advising on feasibility, pricing, required skills, and timeline. • Act as a problem‑solver and internal collaborator, removing roadblocks, spotting patterns, and supporting the growth of the Embedded program.