• Guide the strategy, design direction, and team execution of user-centered design efforts • Lead a cross-functional team of UX practitioners and collaborate with product managers, data scientists, software engineers, and stakeholders • Define vision, establish design standards, and ensure delivery excellence across the Department of War (DoW) • Elevate design quality, mentor team members, and directly contribute to key research and design activities as needed

• Leading design end-to-end for complex features – from early problem framing through detailed specs, implementation support, and iteration post-launch • Working across product areas, partnering with product and engineering to identify opportunities and shape solutions • Designing intuitive interfaces for technically complex workflows, turning powerful capabilities into experiences that feel effortless • Navigating ambiguity confidently and make progress when requirements are undefined, ask the right questions, and know when to push for clarity versus to move forward • Partnering with researchers to frame the right questions, understand user needs, and validate design decisions with appropriate rigor • Working with other designers to give and receive feedback, contributing to a culture of craft and continuous improvement, and raising standards for execution • Incorporating AI-assisted capabilities into your features thoughtfully, helping users leverage AI where it adds value, in both invisible and visible ways

• Work with Product Managers to develop and refine product strategy and vision • Prepare wireframes, user flows, process flows, customer journeys, and other artifacts • Work within an iterative design process: rapid prototyping, user experience research, testing hypotheses • Collaborate with engineers, providing design direction and understanding technical requirements • Influence product aspects from copywriting to lifecycle marketing • Evangelize Design-centric product development process and mentor other designers

• Lead end-to-end design for new AI-powered features—from problem framing to polished UI. • Translate complex accounting and audit workflows into clear, elegant interactions that feel effortless. • Prototype intelligent agent experiences that blend automation, context awareness, and transparency. • Collaborate with AI and data teams to shape conversational flows, confidence indicators, and user feedback loops. • Audit, define, and evolve Suralink’s design system for scale, accessibility, and design-to-code alignment. • Introduce design tokens, variants, and documentation that support multi-product consistency. • Partner with engineering to establish governance, release cadence, and component versioning. • Create and maintain Zeroheight / Storybook documentation to foster adoption across teams.