• Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans. • Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. • Design, create and manage applications, and software integration/migration deployments. • Implementation services are delivered within scope or manage any changes in project scope, plans. • Identify potential issues and collaborate with leadership when needed, to develop contingency • Working with other departments and personnel to ensure information on customer needs are communicated. • Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business. • Assist in Educational webinars, workshops, and more. • Staying up to date with product features and releases. • Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. • Updates customer journey playbooks. • Demonstrate technical acumen to convert plans into workable solutions. • Communicate a passion for customer success with a team player attitude. • Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores). • Conduct analysis of approved customer content and create a transition plan or migration plan. • Advise customers on best practices, risks, and changes that impact institutional processes and timelines. • Responsible for driving consulting milestones and achieving the agreed-upon implementation • schedule. • Provide guidance to customers to address critical and/or outstanding issues impacting the • successful Implementation. • Actively lead the consulting engagement throughout the implementation. • Drive collaboration between internal functional teams and customers to achieve milestones and deliverables. • Handle basic support requests during the implementation phase. • Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success. • Always looking for ways to improve our onboarding delivery. • Maintain product knowledge and consistent education. • Cross-training with other success functions. • Other duties may be assigned and/or modified as business needs change

Role Description Le spécialiste principal en intégration est chargé de travailler avec les partenaires fournisseurs de Sodexo et Entegra afin d'établir et de maintenir des flux de données continus pour les catalogues d'articles, les bons de commande, les factures et autres données commerciales. Ce poste garantit la bonne intégration des données en collaborant avec les partenaires commerciaux et les équipes techniques, en traduisant les exigences commerciales en spécifications techniques et en maintenant l'intégrité du système. - Collaborer avec les partenaires fournisseurs afin de mettre en place et de maintenir des flux de données électroniques pour les fichiers critiques pour l'entreprise. - Collaborer avec les équipes techniques et les partenaires afin de garantir l'exactitude de la collecte et de l'intégration des données. - Traduire les exigences commerciales en spécifications techniques et en configuration du système. - Fournir des services de conseil, d'assistance et de formation aux partenaires en matière d'intégration des données et des systèmes. - Enquêter et résoudre les problèmes liés aux flux de données, aux mises à niveau et aux intégrations. - Participer aux tests, aux mises à niveau et à la mise en œuvre de nouveaux systèmes. - Travailler en étroite collaboration avec les fournisseurs, les équipes d'approvisionnement électronique, la gestion des approvisionnements, les comptes fournisseurs et les équipes IS&T afin de fournir des mises à jour et de gérer les escalades. Qualifications - Bilingue en français et en anglais (obligatoire) - Diplôme d'associé ou expérience professionnelle équivalente - Au moins 2 ans d'expérience dans un environnement professionnel - Licence en systèmes d'information, commerce ou domaine connexe (préféré) - 3 à 5 ans d'expérience dans les intégrations EDI, l'échange de données avec les fournisseurs ou les systèmes d'approvisionnement (préféré) - Connaissance des plateformes ERP et d'approvisionnement électronique (par exemple, Coupa, Ariba, Oracle, SAP) - Expérience de travail avec SQL ou d'autres outils de requête de données - Expérience avec des outils de test tels que DevOPS (ou des plateformes similaires) - Solide compréhension de l'EDI et d'autres concepts d'échange de données - Excellentes compétences en matière de résolution de problèmes, d'analyse et de dépannage - Solides capacités de communication et de collaboration avec des parties prenantes techniques et non techniques - Capacité à travailler de manière autonome et à gérer les priorités dans un environnement en évolution rapide Benefits - Un environnement de travail flexible - Rémunération compétitive et excellents avantages sociaux - Programmes de formation et de développement - Innombrables opportunités de croissance - Responsabilité corporatif et durabilité - Un employeur primé pour la durabilité, la diversité et l'inclusion, la responsabilité sociale des entreprises, et bien plus encore.

Role Description The Sr. Integration Specialist is responsible for working with Sodexo and Entegra supply partners to establish and maintain ongoing data feeds for item catalogs, purchase orders, invoices, and other business data. This role ensures proper data ingestion by collaborating with business partners and technical teams, translating business requirements into technical specifications, and maintaining system integrity. - Work with supply partners to establish and maintain electronic data feeds for business-critical files. - Collaborate with technical teams and partners to ensure accurate data ingestion and integration. - Translate business requirements into technical specifications and system setup. - Provide consulting, support, and training to partners on data and system integration. - Investigate and resolve issues with data feeds, upgrades, and integrations. - Participate in testing, upgrades, and new system implementations. - Work closely with suppliers, eProcurement teams, Supply Management, Accounts Payable, and IS&T teams to provide updates and manage escalations. Qualifications - Bilingual in French and English (Required) - Associate’s Degree or equivalent professional experience - Minimum 2 years of experience in a professional work environment - Bachelor’s Degree in Information Systems, Business, or related field (preferred) - 3–5 years of experience with EDI integrations, supplier data exchange, or procurement systems (preferred) - Familiarity with ERP and eProcurement platforms (e.g., Coupa, Ariba, Oracle, SAP) - Experience working with SQL or other data query tools - Experience with test tools such as DevOPS (or similar platforms) - Solid understanding of EDI and other data exchange concepts - Excellent problem-solving, analytical, and troubleshooting skills - Strong communication and collaboration abilities with both technical and non-technical stakeholders - Ability to work independently and manage priorities in a fast-paced environment Benefits - Flexible work environment - Competitive compensation & great employee benefits - Training and development programs - Countless opportunities for growth - Corporate responsibility & sustainability - An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more.

• Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor • Leverage this knowledge to expertly guide and recommend customers adopt workflows that maximize value, efficiency, and ROI for their businesses • Protect Gross Retention Revenue (GRR) to target by proactively identifying at-risk accounts, executing effective mitigation strategies, and preventing contract churn or downgrades • Secure multi-year agreements and achieve upsell and cross-sell targets by effectively demonstrating the value of Asana to customers • Maintain a high standard of CRM hygiene and data integrity by accurately logging customer interactions, updating contact details, and managing real-time renewal pipelines to ensure precise forecasting • Create and edit quotes and contracts while effectively and professionally communicating with customers and internal cross-functional teams to get renewal contracts successfully finalized • Engage decision-makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks to ensure on-time renewals • Conduct and lead impactful calls and online meetings with customer accounts that drive retention, growth, and adoption of the product across diverse customer segments • Collaborate with cross-functional teams to tailor conversations that align with account objectives and drive meaningful customer outcomes • Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during conversations (including product tier upgrades and increasing the number of seats on their plan) • Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management