• The Sr. Integration Specialist is responsible for working with Sodexo and Entegra supply partners to establish and maintain ongoing data feeds for item catalogs, purchase orders, invoices, and other business data. • Ensure proper data ingestion by collaborating with business partners and technical teams, translating business requirements into technical specifications, and maintaining system integrity. • Work with supply partners to establish and maintain electronic data feeds for business-critical files. • Collaborate with technical teams and partners to ensure accurate data ingestion and integration. • Provide consulting, support, and training to partners on data and system integration. • Investigate and resolve issues with data feeds, upgrades, and integrations. • Participate in testing, upgrades, and new system implementations. • Work closely with suppliers, eProcurement teams, Supply Management, Accounts Payable, and IS&T teams to provide updates and manage escalations.

• Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor • Leverage this knowledge to expertly guide and recommend customers adopt workflows that maximize value, efficiency, and ROI for their businesses • Protect Gross Retention Revenue (GRR) to target by proactively identifying at-risk accounts, executing effective mitigation strategies, and preventing contract churn or downgrades • Secure multi-year agreements and achieve upsell and cross-sell targets by effectively demonstrating the value of Asana to customers • Maintain a high standard of CRM hygiene and data integrity by accurately logging customer interactions, updating contact details, and managing real-time renewal pipelines to ensure precise forecasting • Create and edit quotes and contracts while effectively and professionally communicating with customers and internal cross-functional teams to get renewal contracts successfully finalized • Engage decision-makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks to ensure on-time renewals • Conduct and lead impactful calls and online meetings with customer accounts that drive retention, growth, and adoption of the product across diverse customer segments • Collaborate with cross-functional teams to tailor conversations that align with account objectives and drive meaningful customer outcomes • Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during conversations (including product tier upgrades and increasing the number of seats on their plan) • Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management

• Cross-Program Coverage and Continuity • Provide vacation, sick leave, and temporary coverage for Care Navigators across multiple PSPs. • Ensure continuity of patient care during coverage periods, including timely follow-up, documentation, reimbursement activity, and adherence to program-specific KPIs. • Quickly learn and apply different program workflows, escalation pathways, client expectations, and reporting requirements. • Special Projects and Operational Support • Provide dedicated support for special projects across the PSP, including process improvement initiatives, workflow stabilization, program transitions, coverage planning, and operational support as assigned. • Support PSP leadership by identifying process gaps, reimbursement trends, coverage barriers, and opportunities to improve consistency across programs. • Assist with onboarding, knowledge transfer, or temporary workflow support when programs require additional experienced Care Navigator capacity. • Advanced Reimbursement Support • Apply extensive reimbursement expertise across multiple provinces, including public and private payer requirements, provincial coverage criteria, prior authorization processes, appeals, special authorization submissions, and employer or insurer escalations. • Collaborate with patients, insurers, physicians, pharmacies, infusion or injection service providers, and internal PSP teams to resolve reimbursement and access barriers. • Serve as a knowledgeable resource for complex reimbursement scenarios by supporting Care Navigators and PSP leadership with payer-specific requirements and escalation recommendations. • Patient and Program Support • Act as a point of contact for patient-related elements of the PSP when providing assigned coverage or project support. • Support timely patient enrollment, telephone support, maintenance calls, adherence follow-up, and ongoing case management as required by the assigned program. • Review, analyze, and validate patient information for accuracy and completeness to support initiation and continuation of services. • Maintain accurate and timely patient, clinic, and program information within the Customer Relationship Management (CRM) system. • Maintain confidentiality of patient, client, and corporate information and discuss information only with appropriate personnel. • Complete additional duties as requested by the Manager.

Role Description As a CBRE Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function, responsible for providing end-to-end support to resolve customer inquiries or concerns. - Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary. - Generate and follow up on service request work orders for completion. - Schedule meetings and coordinate logistics as needed. - Update company systems, customer service databases, and spreadsheets. - Contact customers for updated information, as necessary. - Run and distribute various ad hoc reports for review. - Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge. - Suggest improvements to existing processes and solutions to improve the efficiency of the team. - Evaluate and select solutions from established options. - Impact through clearly defined duties, methods, and tasks are described in detail. - Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. - Deliver own output by following defined procedures and processes under close supervision. Qualifications - High School Diploma or equivalent experience with up to 2 years of job-related experience. - Ability to follow basic work routines and standards in the application of work. - Communication skills to exchange straightforward information. - Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. - Strong organizational skills with an inquisitive approach. - Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups. Requirements - We are currently hiring for 1st shift [8:00 am - 4:30 pm CST] and 2nd shift [2:00 pm - 10:30 pm CST]. - French and English proficiency required. - This is a full-time, remote opportunity. - Compensation for this position is $20.00 per hour. Benefits - 401(K) - Dental insurance - Health insurance - Life insurance - Vision insurance