Pager Health

• Manage complex technical projects in enterprise software from planning to delivery • Drive career development, promotions, team management, and performance management. • Collaborate and prioritize with tech leads and product managers in technical and product design to ensure high-quality product delivery. • Partner with senior management to strategize and implement business goals. • Recruit, mentor, promote, counsel, and nurture engineers at all levels including full stack and quality engineers of all levels. • Prioritize and drive 20-30% of the backlog dedicated to technical improvement alongside feature development. • Own KPI tracking and reporting for the team, including velocity, commit-to-complete ratio, and a balanced ticket mix across features, enhancements, defects, and technical debt. • Identify opportunities for process improvement and lead initiatives for continuous improvement. • Influence product priorities using technical knowledge to ensure efficient delivery while maintaining software health and performance. • Facilitate and lead sprint ceremonies to foster communication, collaboration, and project momentum. • Embrace AI tools while maintaining 'human-in-the-loop' validation to ensure quality.

Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America. We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable. About You The Bilingual Care Coordinator is passionate about helping others, demonstrates strong technical proficiency, communicates effectively, and excels at multitasking while adapting quickly in a dynamic environment. Position Summary The Bilingual Care Coordinator supports patients and members in navigating the healthcare system with a professional, service-oriented approach. This role partners with nurses, providers, and operational teams to coordinate care, manage scheduling, and support patient communication across the care journey. As a non-licensed role, the Care Coordinator provides non-clinical support, helps resolve barriers to care, and ensures a high-quality virtual experience by addressing inbound and outbound needs. All clinical questions or concerns are escalated to licensed staff in accordance with established workflows. Candidates must be available for at least 2 weekend shifts per month and some holidays. Shifts may range from 4 to 12 hours (15–30 hours per week, based on business needs). Candidates must also be able to complete a 4-week paid training period (full-time), Monday - Friday from 9:00 AM to 5:00 PM. Responsibilities - Provide non-clinical support to patients and members through virtual channels, including messaging, phone, and video, while delivering a high-quality service experience - Support care coordination activities such as scheduling, follow-up outreach, resource connection, and resolving non-clinical barriers throughout the care journey - Partner with nurses, providers, and operational teams to support inbound and outbound workflow needs and help ensure a seamless patient experience - Recognize and escalate clinical concerns, symptom-related questions, urgent issues, or other needs requiring licensed staff in accordance with established workflows - Troubleshoot real-time technology, access, or service issues that may affect the patient or member experience - Support new workflows, operational initiatives, and other non-clinical duties as business needs evolve Required Qualifications - 2+ years of experience in a customer-facing, patient-facing, or healthcare support role - Strong verbal and written communication skills - Ability to type 45+ words per minute - Demonstrates strong technical proficiency with the ability to quickly learn and navigate new systems and tools - Comfortable using multiple technology platforms and systems simultaneously - Ability to work in a fast-paced, changing environment - Strong organizational skills and attention to detail - Ability to recognize when an issue requires escalation - Strong Critical Thinking Skills - Demonstrates coachability by receiving and applying feedback constructively to improve performance - Bilingual fluency in English and Spanish, both written and verbal Preferred Qualifications - Experience in healthcare support (e.g., care coordination, patient access, scheduling, customer service, or concierge support) across inpatient, outpatient, virtual, or contact center environments - Training or experience as a Nursing Assistant, Medical Assistant, or similar healthcare support role - Familiarity with medical terminology and the inpatient/outpatient healthcare ecosystem Hourly Pay: $14 - $15/hour At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need. You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives. At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com. Pager Health is committed to protecting the privacy and security of your personal information

• Provide non-clinical support to patients and members through virtual channels, including messaging, phone, and video, while delivering a high-quality service experience • Support care coordination activities such as scheduling, follow-up outreach, resource connection, and resolving non-clinical barriers throughout the care journey • Partner with nurses, providers, and operational teams to support inbound and outbound workflow needs and help ensure a seamless patient experience • Recognize and escalate clinical concerns, symptom-related questions, urgent issues, or other needs requiring licensed staff in accordance with established workflows • Troubleshoot real-time technology, access, or service issues that may affect the patient or member experience • Support new workflows, operational initiatives, and other non-clinical duties as business needs evolve

• Advance and steward Pager Health’s visual brand identity across marketing and sales channels, ensuring consistency and alignment with our evolving market position. • Create high-impact visual narratives for digital marketing, executive presentations, sales enablement materials, social media, thought leadership, video/motion, and web. • Partner with Marketing and Sales to refine messaging and architect persuasive presentation stories for buyers and RFP responses. • Translate complex and data-heavy healthcare and AI concepts into clear, compelling visuals, including charts, diagrams, frameworks, and infographics. • Develop scalable templates, visual systems, and storytelling frameworks that improve speed, quality, and consistency across teams. • Own management of the design and media library, maintaining quality control and version integrity. • Support Growth and executive leadership with polished, data-driven presentations for internal strategy and external stakeholder engagement. • Introduce modern design approaches and leverage emerging tools, including AI-enabled software, to increase efficiency and creative impact.

Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America. We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable. Role Overview: The Brand and Creative Marketing Designer will elevate and steward Pager Health’s visual identity across brand, marketing, and sales touchpoints. This role blends visual identity management with revenue-focused design execution – translating complex healthcare and AI-driven concepts into compelling designs that resonate with health plan decision-makers. Reporting to the Director, Brand and Communications, this visual storyteller will own end-to-end creation of high-quality marketing and sales enablement assets that convey the company’s brand narrative, differentiation, and product value. Ensuring clarity, consistency, and strategic impact, this designer will translate complex data and ideas into persuasive creative that excites audiences and moves prospect conversations forward. Partnering closely with Marketing, Sales, and Growth Leadership, this role will shape Pager Health’s go-to-market storytelling and how the brand shows up to clients, executives, partners, and prospects. RESPONSIBILITIES: - Advance and steward Pager Health’s visual brand identity across marketing and sales channels, ensuring consistency and alignment with our evolving market position. - Create high-impact visual narratives for digital marketing, executive presentations, sales enablement materials, social media, thought leadership, video/motion, and web. - Partner with Marketing and Sales to refine messaging and architect persuasive presentation stories for buyers and RFP responses. - Translate complex and data-heavy healthcare and AI concepts into clear, compelling visuals, including charts, diagrams, frameworks, and infographics. - Develop scalable templates, visual systems, and storytelling frameworks that improve speed, quality, and consistency across teams. - Own management of the design and media library, maintaining quality control and version integrity. - Support Growth and executive leadership with polished, data-driven presentations for internal strategy and external stakeholder engagement. - Introduce modern design approaches and leverage emerging tools, including AI-enabled software, to increase efficiency and creative impact. IDEAL CANDIDATE: - 5+ years of experience in B2B marketing design, with a portfolio demonstrating strong brand execution and enterprise sales storytelling. - Proven ability to build narrative arcs that clearly articulate problem, solution, value, and differentiation for sophisticated buyers. - Expertise in Adobe Creative Cloud, Canva, Figma, and related design and motion tools; proficiency in PowerPoint presentation design. - Strong understanding of visual hierarchy, typography, and layout principles across both brand and revenue-facing materials. - Ability to operate as a strategic partner to Marketing, Sales, and Growth Leadership, influencing storytelling and establishing structure. - Strong project management, cross-functional collaboration, and communication skills. - A builder’s mindset: you enjoy improving systems, elevating standards, and moving work forward without waiting for perfect inputs. - Bachelor’s degree in a relevant design discipline (graphic design, interaction design, brand and product design, marketing, or media) and/or possess equivalent work experience is a plus. - Experience working in healthcare, health tech, digital health, SaaS, or similarly complex industries is preferred. For Colorado, Nevada, New York, and Washington DC-based employment: In accordance with the Pay Transparency laws the salary range for this position is $85,000 to $90,000. The compensation package includes medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, New York, and Washington DC. At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need. You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives. At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com. Pager Health is committed to protecting the privacy and security of your personal information

• Provide exceptional customer service and virtual care • Communicate with patients via phone, live messaging, video, and/or email • Document within EMR • Follow and apply clinically validated triage protocols • Ensure the highest quality customer service for patients and providers • Complete basic nursing responsibilities, outpatient testing, medications • Troubleshoot technology with patients • Coordinate lab orders, prescription orders, radiology tests • Work on projects to optimize operational efficiency • Assist in identifying technology needs that improve patient experience

• Build agentic applications and workflows using the LLM frameworks • Design and implement tool integrations, function-calling patterns, and orchestration logic • Translate agent specifications and prompt strategies into robust, deployable services • Implement RAG pipelines, including vector store integration, chunking strategies, and retrieval optimization • Own the full lifecycle of agent systems from prototype through production • Build evaluation and observability infrastructure • Collaborate with Data Science on prompt engineering, model behavior tuning, and guardrail enforcement • Work with platform and infrastructure teams to deploy and maintain agent services • Contribute to internal tooling, SDKs, and shared libraries

Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America. We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable. About Us: Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America.    We believe that healthcare should work for everyone.  We believe that it’s too important to be as cumbersome and difficult as it is.  And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable.  RESPONSIBILITIES:  Data Strategy & Vision: Define and own Pager Health’s enterprise-wide data and reporting strategy. Establish a unified vision for how data is collected, governed, analyzed, and shared across the organization to support both internal decision-making and client-facing insights. Act as a strategic advisor to executive leadership, using data to identify opportunities to create, protect, and expand enterprise value across growth, efficiency, and client impact. Shared Services Leadership: Build and lead a centralized Data and Reporting shared services function by bringing together existing data and reporting teams currently embedded across the organization. Create clarity around ownership, operating model, priorities, and standards while ensuring strong partnership with functional and product teams. Internal Analytics & Reporting: Own enterprise-wide dashboards, KPIs, and measurement frameworks, ensuring a single source of truth for executive and functional decision-making. Ensure Pager Health uses data effectively to drive business performance, operational efficiency, and strategic decision-making. Develop scalable internal reporting frameworks and dashboards that provide clear, actionable insights to executive leadership and functional teams. Client-Facing Data & Insights: Oversee the development and delivery of high-impact, client-facing reporting and analytics that demonstrate the value, outcomes, and meaning of Pager Health’s services. Partner closely with Client Success, Product, Sales, and Marketing to ensure data storytelling supports growth, retention, and expansion. Data Architecture & Governance: Partner with Engineering and Product to guide data architecture, tooling, and pipelines to ensure data quality, consistency, scalability, and security. Establish governance standards, definitions, and best practices to create trust in data across the organization. Cross-functional Collaboration: Work closely with Product, Engineering, Client Success, Operations, Finance, and Executive Leadership to align data initiatives with business goals. Translate complex data concepts into insights that are accessible to technical and non-technical stakeholders. Lead cross-functional alignment on what is measured, how it is measured, and why it matters, creating shared accountability for data quality and outcomes. Team Development & Mentorship: Provide leadership, mentorship, and professional development to data leaders and individual contributors across analytics, reporting, and data engineering disciplines. Foster a culture of accountability, curiosity, and continuous improvement. Prioritization & Delivery: Manage and prioritize a portfolio of internal and external data initiatives, balancing short-term reporting needs with long-term strategic investments. Ensure timely delivery of high-quality, reliable insights. Continuous Improvement: Champion continuous improvement in data tooling, reporting automation, data literacy, and analytical rigor. Identify opportunities to reduce manual effort, improve self-service access, and increase the overall impact of data across Pager Health. Innovation & Measurement: Stay current on data, analytics, and reporting trends within healthcare and technology. Introduce new approaches to measurement, visualization, and storytelling that elevate how Pager Health understands and communicates its impact. IDEAL CANDIDATE:  - 8+ years of experience in data, analytics, reporting, or business intelligence roles, including leadership of multi-disciplinary data teams. - Proven experience defining and executing an enterprise data strategy that supports both internal stakeholders and external clients. - Demonstrated success building or leading shared services or centralized data functions across complex organizations. - Strong understanding of data architecture, data pipelines, analytics platforms, and reporting tools, with the ability to partner effectively with engineering teams. - Experience delivering client-facing analytics or reporting in a SaaS, healthcare, or services-oriented environment. - Exceptional ability to translate complex data into clear, compelling insights and narratives for executive, client, and operational audiences. - Strong cross-functional collaboration skills, with experience influencing without direct authority. - Excellent written and verbal communication skills, capable of aligning diverse stakeholders around a common data vision. - Highly independent, strategic, and curious, with a bias toward action and continuous improvement. - Experience in healthcare, digital health, or regulated environments preferred, but not required. For Colorado, Nevada, New York, and Washington DC-based employment: In accordance with the Pay Transparency laws the base salary range for this position is $250,000 to 275,000 The compensation package may include commissions, stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits. At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need. You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives. At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com. Pager Health is committed to protecting the privacy and security of your personal information

• Define payer-grade outcomes measurement for care navigation and wellness programs: savings, quality, utilization, engagement—using transparent methodology, assumptions, and exclusions suitable for actuarial/client analytics review • Claims + clinical/engagement data integration: design data requirements and pipelines that combine medical/Rx claims, eligibility, risk scores, care management/case notes (as applicable), vendor feeds, and navigation engagement signals • Utilization and site-of-care impact analysis: quantify shifts in ED, inpatient admits, readmissions, avoidable visits, outpatient steerage, and guideline-based care gaps closure attributable to navigation/wellness interventions • Population stratification & targeting analytics: segment members by risk, condition, rising-risk, and likelihood-to-engage; identify where navigation and wellness can drive measurable economic value • Support contracting & renewals with evidence: partner with Sales/Client Success to define measurement language in SOWs, set reporting expectations, and provide credible performance narratives for renewals/expansions • Clinical-program translation to economics: connect operational levers to downstream utilization and cost impacts • Measurement governance & QA: implement audit trails, reproducible analyses, and data quality checks to ensure reliability of published results.

Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America. We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable. About Us: Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America.    We believe that healthcare should work for everyone.  We believe that it’s too important to be as cumbersome and difficult as it is.  And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable.  RESPONSIBILITIES:  - Define payer-grade outcomes measurement for care navigation and wellness programs: savings, quality, utilization, engagement—using transparent methodology, assumptions, and exclusions suitable for actuarial/client analytics review. - Claims + clinical/engagement data integration: design data requirements and pipelines that combine medical/Rx claims, eligibility, risk scores, care management/case notes (as applicable), vendor feeds, and navigation engagement signals. - Utilization and site-of-care impact analysis: quantify shifts in ED, inpatient admits, readmissions, avoidable visits, outpatient steerage, and guideline-based care gaps closure attributable to navigation/wellness interventions. - Population stratification & targeting analytics: segment members by risk, condition, rising-risk, and likelihood-to-engage; identify where navigation and wellness can drive measurable economic value. - Support contracting & renewals with evidence: partner with Sales/Client Success to define measurement language in SOWs, set reporting expectations, and provide credible performance narratives for renewals/expansions. - Clinical-program translation to economics: connect operational levers to downstream utilization and cost impacts. - Measurement governance & QA: implement audit trails, reproducible analyses, and data quality checks to ensure reliability of published results. IDEAL CANDIDATE:  - 10+ years healthcare analytics + medical economics, public health or statistics experience with payer claims and value measurement (PMPM, trend, utilization, quality). - Strong methods background in outcomes evaluation / quasi-experimental design; ability to explain methodology clearly to non-technical and actuarial audiences. - Hands-on technical skills: advanced SQL plus Python or R; comfort building reusable analytic datasets; BI/dashboarding experience for client and internal reporting. - Experience with navigation/wellness metrics: engagement funnels, time-to-care, appointment completion, care gap closure, HEDIS-like measures (as relevant), program adherence, and linking these to utilization/cost. - Client-facing communication: can write methodology memos and present results with appropriate caveats; confident interacting with payer analytics/actuarial counterparts. - Cross-functional influence: demonstrated ability to align Product, Clinical/Operations, and Commercial teams on definitions, data needs, and measurement commitments. For Colorado, Nevada, New York, and Washington DC-based employment: In accordance with the Pay Transparency laws the base salary range for this position is $150,000 to 170,000 The compensation package may include commissions, stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits. At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need. You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives. At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com. Pager Health is committed to protecting the privacy and security of your personal information