Role Description The Manager, OSHA and Related Products will supervise their own team, driving hiring, training, and performance management with minimal supervision. This role requires expertise in OSHA processes, process reengineering, and technology implementation. TPA experience is required. Location: Remote How you'll make an impact - Actively manage workloads, performance, and compliance for direct reports and supervisors. - Drive OSHA compliance and best practice reporting, ensuring accuracy and adherence to corporate policies. - Utilize tools like FOCUS, Manager’s Toolkit, and Scoreboard to evaluate performance and resolve service issues proactively. - Define and communicate team goals, motivating staff to achieve high performance. - Ensure appropriate licenses and certifications are maintained for all team members. - Communicate professionally with clients, carriers, and brokers, while collaborating across internal departments. Qualifications - Required: High school diploma and 12 years related claim experience required. - At least 3 years of supervisor experience required. - Appropriately licensed and/or certified in all states in which claims are being handled. - Knowledge of all team member related functions. - Preferred: Bachelor's degree preferred. Requirements - Requires exceptional analytical and problem solving skills. - Ensures flawless and consistent execution of client service instructions and performance guarantees. - Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

Role Description The Centralized Services Manager (CSM) plays a critical operational and team-leadership role in the success of Core’s centralized platform. This role is responsible for the direct supervision, coaching, and development of CAMs in the execution of day-to-day activities related to: - Accounts payable - Accounts receivable - Delinquency management - Vendor relations - Financial reporting Reporting to the Director of Centralized Services, the CSM ensures that departmental goals, tools, and processes are effectively implemented, optimized, and continually improved to drive portfolio success. Qualifications - 5+ years of Property Management experience; 2+ years in a supervisory or leadership role preferred - Proficiency in Entrata and/or Yardi property management software - Solid understanding of centralized operations, including AP/AR, collections, and vendor management - Demonstrated experience with process improvement, automation, and workflow optimization - Strong interpersonal, coaching, and communication skills across various audiences - Ability to prioritize and lead in a fast-paced, evolving environment - College degree preferred, or equivalent work experience Requirements - Directly supervise and support Centralized Account Managers in their daily operational responsibilities - Provide day-to-day coaching, workload balancing, and performance feedback to ensure quality and consistency in execution - Conduct regular team meetings, 1:1s, and skill development sessions to foster continuous growth and adherence to KPIs - Support recruiting, onboarding, and training of new CAMs in alignment with department standards - Ensure CAMs effectively manage AP/AR workflows, delinquency management, ledger accuracy, and vendor invoicing across platforms like Entrata, Yardi, and EliseAI - Monitor performance against key metrics (e.g., delinquency under 1%, invoice processing SLAs, financial report timeliness) - Identify performance gaps in collaboration with the Director and drive corrective actions - Partner with Director to update and implement SOPs, tools, and automation strategies; monitor adoption and provide feedback - Create and deliver training assets—playbooks, quick reference guides, live sessions, and refreshers—to support CAM onboarding and ongoing skill development - Help lead rollout and feedback loops for new technology and system enhancements - Act as liaison between CAMs and other departments (Accounting, Operations, Technology) to resolve escalated issues and improve interdepartmental workflows - Partner with property teams (e.g., Regionals and Directors) to align on financial processes including evictions, move-outs, budget variance reporting, and resident communications - Review and ensure CAM compliance with legal, lease, and internal policy standards related to billing, collections, and tenant communication - Monitor and support CAMs in producing accurate financial reports including accrual drafts and monthly variance summaries - Maintain records of performance, process gaps, and success stories to aid in continuous department development - Occasional travel may be necessary as needed - Perform all other duties and tasks as assigned by management - Must be able to complete all physical requirements of this role with or without a reasonable accommodation Benefits - A culture that provides you with a sense of belonging - Competitive pay that values your contributions - Incentives designed to reward your achievements - Paid flexible PTO to disconnect or celebrate life milestones - Paid 14+ holidays, including your birthday, to disconnect and celebrate - Paid Parental Leave that begins after 90 days - Paid volunteer time off to give back to your community - Monthly workshop weeks; fewer meetings & more collaboration - Robust health plan options that begin within at least 30 days of your employment - Monthly phone reimbursement - Wellness allowance and perks, including a yearly subscription to a meditation app - An environment that provides you a voice to share your perspectives - Employee Assistance Program (EAP) for access to confidential support services - Company retirement options including 401(k) + matching & Roth account option

• Directly manages 6-8 Account Executives • Coach the reps to conduct efficient discovery meetings and live demos • Support the Director by gathering front-line feedback • Find opportunities to make the funnel for each market more efficient • Ensure that expectations set during the sales process are met in delivery

Role Description As Quality Assurance Manager, you will lead Surgence's quality strategy across our healthcare supply chain platform, ensuring quality is embedded throughout the product lifecycle. This is a technical, hands-on "player-coach" role. It combines people management, process management, leading through influence, and delivering testing excellence across enterprise SaaS, data, security, and AI-enabled solutions. You'll partner closely with cross-functional teams to drive reliable releases, scalable quality practices, and a culture of accountability and continuous improvement. - Lead and advance Surgence's end-to-end Quality Assurance strategy and execution, embedding quality throughout the Product Delivery Lifecycle (PDLC) from discovery through release and operations. - Define and enforce release-readiness standards covering functional and non-functional quality, data accuracy, security, compliance, and operational stability. - Establish and execute risk-based testing strategies across complex enterprise SaaS platforms, balancing automation, exploratory testing, regression coverage, and speed of delivery. - Own and scale quality assurance practices for data integrity, analytics accuracy, governed metrics, and secure software delivery. - Select, implement, and optimize QA tools, frameworks, and CI/CD-integrated testing approaches that balance speed with release confidence. - Build, mentor, and develop a high-performing QA organization while establishing scalable roles, responsibilities, and growth expectations. - Operate as a trusted partner to Product, Engineering, Delivery, Data, and Security leadership, fostering early alignment, surfacing cross-functional risks, and driving resolution through collaboration. - Serve as a trusted advisor on quality, release readiness, and risk, providing clear recommendations grounded in evidence, customer impact, and sound judgment. - Champion a culture of shared accountability for quality, continuous improvement, and operational excellence while balancing innovation, speed, long-term quality, and customer trust. - Define validation and monitoring strategies for AI/ML-enabled features, including accuracy, bias, edge-case testing, and regression or drift detection where applicable. - Establish organizational guardrails for responsible AI usage across QA and Engineering, reinforcing expectations around data privacy, auditability, transparency, and appropriate human oversight. - Provide visibility into quality health through release readiness assessments, defect trends, and risk reporting, escalating issues that could impact customer trust, regulatory obligations, or business commitments. Qualifications - Bachelor's degree in Business, Healthcare Administration, Quality Engineering, Computer Science, or a related field strongly preferred. - 10+ years of experience in Quality Assurance and/or Quality Engineering strongly preferred. - 5+ years leading, evolving, and optimizing QA teams and operating practices strongly preferred. - Experience in healthcare, healthcare supply chain, or other regulated industries is strongly preferred. - Strong background in B2B SaaS quality assurance, including experience with multitenant platforms, configurable customer environments, system integrations, and enterprise-grade release readiness spanning functional, regression, and performance validation. - Experience building and executing risk-based testing strategies across functional, regression, performance, and automated testing initiatives. - Proven expertise in data quality and data governance is required, including validation of data integrity, lineage, analytics outputs, and reporting controls across systems. - Experience supporting security and compliance assurance activities, including validation of access controls, permissions, and testing requirements in regulated environments. - Working knowledge of modern automation and AI-enabled quality practices is expected, including the use of AI tools to accelerate test design, automation, analysis, and documentation, with strong judgment around verification, traceability, and protection of sensitive data. - Ideal candidate has technical proficiency in Foundry-relevant languages and paradigms such as Python, SQL, and ontology-driven design is required, along with the ability to evaluate AI-generated code and test artifacts for correctness, maintainability, and risk. - The successful candidate will be comfortable operating in a player-coach capacity, balancing hands-on execution with leadership, mentoring, and team development. - Strong analytical, problem-solving, and decision-making skills, along with a proactive and pragmatic approach to quality and risk management in fast-moving, ambiguous environments. - Excellent communication and collaboration skills, with the ability to translate business needs into effective quality strategies and technical solutions. Requirements - Employment is contingent upon successfully passing a post-offer pre-employment background check and drug screening. Benefits - Health, Life, Dental, and Vision Insurance - PTO, Sick Leave, and Paid Holidays - 401K Company Match - Paid Short-Term & Long-Term Disability