Role Description We currently have an exciting opportunity for a Sr Store Analytics Manager to join the Tailored Brands Enterprise Analytics team. The Sr Store Analytics Manager is the lead analytical partner for store-growth decisions. You will help shape where Tailored Brands grows, how new opportunities are evaluated, how store maturity and network effects are understood, and how store tests and investments are measured after launch. This is a senior strategy-and-analytics role for someone who can pair quantitative rigor with executive-ready communication. What You’ll Do | Key Accountabilities - Translate complex forecasts and analytical findings into clear business recommendations, including risks, sensitivities, and executive-ready decision frameworks. - Establish and standardize analytical methodologies, assumptions, governance practices, and decision frameworks across store-growth initiatives. - Lead store maturity and sales ramp analyses to validate long-term performance assumptions and establish the foundation for next-generation forecast capabilities. - Design, execute, and communicate test-and-learn analyses for new store openings, remodel programs, market activations, and other strategic investments. - Develop and enhance predictive models that improve location selection, forecast accuracy, and understanding of drivers of store performance, including emerging work in gravity modeling, co-tenancy analysis, and market potential estimation. - Leverage internal performance data and external datasets—including mobility, consumer spend, demographic, and competitive intelligence sources—to evaluate market opportunities, quantify demand potential, and strengthen store-growth recommendations. - Partner closely with Real Estate, Store Operations, Merchandising, Finance, Data Engineering, and executive leadership to align analytical recommendations with business strategy. - Mentor analysts and contribute to the long-term analytics roadmap by identifying new opportunities to apply advanced analytics, machine learning, and external market data to drive profitable growth. Qualifications - Bachelor’s degree in Analytics, Statistics, Economics, Mathematics, Business, Data Science, Geography, or a related quantitative field; advanced degree preferred. - 10+ years of experience in analytics, strategy, retail, real estate, consulting, consumer insights, or a related field. - Strong SQL, Excel, and Python skills, with experience transforming large datasets into actionable business recommendations. - Experience building, evaluating, or operationalizing forecasting models, predictive analytics, experimentation frameworks, or other decision-support methodologies. - Familiarity with location intelligence, trade-area analytics, site selection, market planning, geospatial analysis, or related retail growth disciplines. - Experience working with external data sources such as mobility, consumer spend, demographic, competitive, or market intelligence datasets. - Strong analytical problem-solving skills, including the ability to evaluate uncertainty, quantify risk, and develop data-driven recommendations. - Proven ability to communicate complex analyses and recommendations to senior leaders and cross-functional stakeholders. - Experience partnering across functions including Real Estate, Operations, Finance, Merchandising, Data Science, or Data Engineering. - Curiosity, strong business judgment, and a continuous-improvement mindset with a passion for using data to drive growth decisions. Requirements - Ability to sit and work at a computer keyboard for extended periods of time. - Ability to stoop, kneel, bend at the waist, and reach daily. - Able to lift and move up to 25 pounds occasionally. - Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. - Hours regularly 40 hours per week, as work dictates, from a remote office location. Benefits - This role is eligible for healthcare including medical, dental and vision. - Retirement savings (401k with a company match). - Income protection programs such as life, accident and disability insurance. - Paid time off for sick leave, vacation, bereavement, jury duty, and holidays. - Wellbeing program. - Commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. Work-Life Balance - Meeting-Free Fridays (encouraged) to catch up on work and self-development. - Summer Fridays from Memorial Day to Labor Day for a head-start to the weekend. - Holiday Early Departure to close out early the business day before a company observed holiday. The starting salary for this position is $122,700 - $188,000. Actual compensation within this range will be determined based on factors such as skills, experience, and qualifications. Over time, and subject to performance, tenure, and evolving responsibilities, total compensation for this role may grow to as much as $255,694. Other compensation may include a 10% Annual Incentive Plan (AIP) bonus paid out according to policy. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

• Responsible for the strategic oversight and administration of leave of absence, disability, and paid time off programs across a multi-state workforce. • Serve as the subject matter expert on federal, state, and local leave laws to ensure compliant leave administration. • Oversee coordination of workers’ compensation cases with leave and disability programs. • Partner with the Benefits Manager to align leave, disability, and health plan strategies. • Monitor legislative developments and recommend policy updates. • Provide guidance on complex leave and accommodation cases with HR and Compliance teams. • Lead a team of three leave analysts and ensure high-quality case management. • Oversee day-to-day administration of leave and disability programs, including vendor performance management. • Design scalable leave processes and compliance controls.

• Lead, develop, mentor, and oversee a team of Claims Managers • Develop and implement effective claims management strategies • Oversee the evaluation, management, and resolution of complex liability claims • Collaborate with internal stakeholders including Safety, Legal, Human Resources, Operations • Partner with internal and external legal counsel to develop effective litigation strategies • Assist in the selection, engagement, and strategic oversight of outside counsel • Provide direction and oversight to third-party claims administrators and adjusters • Monitor and analyze claim trends, litigation developments, and national and jurisdictional changes • Utilize claim analytics and reporting to identify emerging risks and evaluate claim performance • Support the development and implementation of policies and procedures

Role Description The Senior Manager of Integration & POS Services (IPS) is responsible for leading a centralized technical and operational support organization focused on integrated payment onboarding, POS support, gateway support, partner escalations, and operational excellence. This role oversees a team responsible for supporting integrated payment solutions, MXMerchant gateway services, POS systems, terminal configurations, processor connectivity, and white-glove technical support for merchants, partners, and internal stakeholders. The manager will partner closely with deployment, technology, operations, relationship management, and support teams to ensure seamless onboarding experiences, rapid issue resolution, and high-quality partner support. This position requires a strong combination of leadership, operational management, payment industry expertise, technical troubleshooting, and cross-functional coordination. Responsibilities - Leadership & Team Management - Lead, coach, and develop the Integration & POS Services team to deliver exceptional operational and technical support. - Establish performance expectations, KPIs, SLA targets, and quality standards for the team. - Conduct regular coaching, mentoring, and performance reviews to support employee development and accountability. - Foster a culture of ownership, collaboration, operational excellence, and continuous improvement. - Assist with workforce planning, scheduling, and afterhours support coordination as business needs evolve. - Partner with Learning & Development teams to support onboarding, training, and ongoing employee education initiatives. - Integration & Operational Oversight - Oversee onboarding support for integrated payment and platform partners. - Ensure successful coordination between IPS, deployment, relationship management, and technical teams throughout the onboarding lifecycle. - Monitor implementation progress, support escalations, and onboarding timelines to ensure a positive partner experience. - Ensure accurate setup, configuration, and support of integrated payment solutions and operational workflows. - Identify operational gaps and implement process improvements to increase efficiency and scalability. - POS & Gateway Support Management - Oversee support operations related to POS systems, terminal configurations, file builds, and payment gateway solutions. - Support MXMerchant gateway services, Fiserv, Global (TSYS), and other supported processor terminal products and integrations. - Provide leadership oversight for escalated hardware, software, gateway, and processor-related issues. - Ensure the team maintains current knowledge of evolving POS technologies, gateway platforms, and payment industry standards. - Coordinate with vendors, processors, and third-party providers as needed to support operational initiatives and issue resolution. - Escalation & Incident Management - Act as a senior escalation point for complex merchant, partner, and operational issues. - Lead cross-functional collaboration efforts during high-impact incidents or service disruptions. - Establish and maintain escalation procedures, communication standards, and support workflows. - Ensure timely communication and resolution updates are provided to stakeholders and leadership. - Support after hours escalation management and operational readiness planning. - Operational Excellence & Reporting - Track and analyze support metrics, SLA performance, escalation trends, and operational KPIs. - Prepare reporting and operational summaries for leadership review. - Drive continuous improvement initiatives focused on support quality, efficiency, onboarding experience, and partner satisfaction. - Maintain operational documentation, workflows, knowledge base materials, and support procedures. - Assist with internal testing, process validation, and operational readiness activities for new system enhancements or integrations. - Relationship Management - Build strong relationships with internal stakeholders, merchants, platform partners, processors, and vendors. - Serve as a trusted operational leader and advocate for both clients and internal teams. - Partner closely with deployment, technology, relationship management, and operations leadership to align priorities and improve service delivery. - Ensure a high-touch support experience focused on responsiveness, transparency, and issue ownership. Qualifications - Bachelor’s degree in Business, Technology, Operations, or related field preferred. - 5–8 years of experience in payment processing, integrated payments, POS support, gateway support, technical operations, or related fields. - 2–5 years of leadership or management experience preferred. - Strong knowledge of POS systems, payment gateways, processor platforms, and integrated payment solutions. - Strong understanding of operational support workflows, escalation management, and SLA-driven environments. - Excellent leadership, organizational, and communication skills. - Proven ability to manage multiple priorities and lead cross-functional initiatives in a fast-paced environment. - Strong analytical, troubleshooting, and problem-solving capabilities. - Customer-focused mindset with a strong sense of accountability and ownership. Preferred Qualifications - Experience supporting MXMerchant gateway solutions, Fiserv, Global (TSYS), or similar payment technologies preferred. - Payments, acquiring, gateway, or embedded finance experience. - Knowledge of authorization, settlement, funding, chargebacks, and tokenization. - Experience with Postman or API testing tools. - Experience supporting developers, SaaS platforms, or ISV partners. Benefits - Compensation range: $93,000 - $115,000 - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - 3 weeks PTO to start, with unlimited PTO after year one - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Work Environment & Culture We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction). Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.