Role Description Pismo is seeking a Senior Technical Account Manager (TAM) to own the technical relationship with enterprise clients within the Enterprise Support team. The Senior TAM acts as a trusted technical advisor, combining deep expertise in Pismo’s platform with a strong understanding of the client’s architecture and operations. This role is responsible for proactively identifying risks, guiding technical decisions, leading escalations, and ensuring the client can scale safely and effectively on the platform. The ideal candidate blends hands-on technical depth with the seniority to engage director-level stakeholders, orchestrate cross-functional responses, and drive technical governance across the client lifecycle. - Own the technical relationship with the client, acting as the primary technical point of contact and trusted advisor for platform usage and strategy. - Develop a deep understanding of the client’s architecture and operations, continuously assessing how the platform is used and identifying areas for improvement. - Proactively identify and manage risks, defining mitigation plans and tracking technical dependencies that could impact performance, availability, or scalability. - Provide architectural and operational guidance, especially around high-risk changes, complex integrations, and critical platform operations. - Lead technical governance, delivering regular operational and business reviews with clear recommendations based on platform capabilities and client needs. - Coordinate cross-functional responses, working with engineering and subject matter experts to resolve complex technical issues and ensure alignment. - Orchestrate high-impact incidents and escalations, ensuring effective communication, structured response, and progress toward resolution. - Drive long-term technical success, anticipating client needs and ensuring readiness for growth, scale, and platform evolution. This is a remote position. A remote position does not require job duties to be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote Qualifications - 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD. - 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD. - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience). - Proven experience in Technical Account Management, Solutions Architecture, or similar client-facing technical roles. - Strong background in cloud platforms, APIs, and distributed systems. - Experience working with enterprise clients in fintech, banking, or payments environments. - Solid understanding of software architecture, integrations, and system reliability concepts. - Experience supporting or participating in incident management and escalation processes. - Ability to communicate effectively with senior technical stakeholders and leadership. - Strong problem-solving skills with ability to operate in complex, multi-team environments. Requirements - Effectiveness in coordinating resolution during high-severity incidents. - Quality and consistency of technical governance and client reviews (MBRs/QBRs). - Delivery of actionable technical recommendations to clients. - Improvement in client platform health and operational maturity. - Adoption of platform capabilities and best practices. - Reduction of technical risks and effective execution of mitigation plans. Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Role Description Kerry is seeking an outstanding Technical Account Manager to represent our North American Animal Nutrition business. The successful candidate will have full sales, budget, and pipeline responsibilities for their profitable, high-growth territory. This role requires a strategic account manager who is comfortable operating with speed and flexibility in a fast-paced, entrepreneurial environment. The ideal candidate will be hands-on, energetic, commercially driven, and capable of supporting the continued growth of the business through direct customer engagement and participation in relevant trade organization events. The role may be home-based in the Eastern U.S. preferably between NY to GA and will report to the North American Commercial Director. The Technical Account Manager will provide overall account management and direction within the assigned territory, setting the strategy for long-term growth and profitability while ensuring continued execution against short-term objectives and operational priorities. The ideal candidate will have a demonstrated track record of account management success within animal nutrition or a related industry. They will be a high-impact, dynamic professional with a strong record of achieving results individually and through others, as well as an intelligent strategic thinker with proven ability to execute plans and achieve objectives. Key Responsibilities - Customer relationships: Establish Kerry as a long-term supplier to national accounts by developing, maintaining, and expanding strong customer relationships across multiple levels and functions. Use direct customer contact and relevant trade organization events to strengthen relationships and identify opportunities. - Sales budgets: Participate in the development of annual sales budget targets for assigned accounts and take appropriate action to achieve those targets. - Account management: Ensure appropriate resources and actions are recommended to address customer-related issues, including competitive threats, product and service complaints, and sales erosion. - Sales growth: Support long-term divisional growth by developing account strategies, identifying new technologies, and recommending market opportunities related to the customer base. - Project management: Develop project opportunities and ensure effective communication between customers and relevant cross-functional teams. Qualifications - Degree in Animal Nutrition, Animal Science, or a related discipline required; master’s-level qualification preferred. - Proven experience in technical animal nutrition additive sales. - Self-starter with excellent organizational, analytical, and problem-solving skills. - Strong IT, written, and verbal communication skills. - Fluency in English required; Spanish language capability preferred. - Knowledge of Salesforce/SFDC preferred. - Ability to travel up to 50% - 70% of the time. Requirements The pay range for this position is 100,000 - 160,000 in Annual Salary. Kerry typically does not hire an individual at the top or near the top of the range, as we are a pay-for-performance company, and this range is set to continue to reward performance annually while in role. Compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate within the above range may be influenced by a variety of factors including skills, qualifications, experience, internal equity, and location. In addition, this position is also eligible to earn a performance-based incentive compensation. Benefits - Medical, dental, and vision insurance. - Paid time off. - 401(k) plan with employee and company contribution opportunities. - Employee Share Plan. - Life, disability, and accident insurance. - Tuition reimbursement. Company Description Kerry is the world's leading taste and nutrition company for the food, beverage, and pharmaceutical industries. Every day we partner with customers to create healthier, tastier, and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

• Own our most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal. • Lead technical implementation, including integrations, configuration, and security reviews. • Act as the technical advisor for our most complex accounts, ensuring customers are set up for long-term success. • Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value while minimizing contraction/churn and identifying opportunities to expand the use of our products. • Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem. • As a Staff level IC, you’ll assist leadership in a team lead capacity by supporting admin tasks including, but not limited to, call assignments, technical 1:1s, and co-lead/lead team meetings. • Represent the customer voice internally by partnering with Product, Marketing, and Support as a subject matter expert on our products. • Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact in close partnership with leadership. • Mentor other team members, contribute to enablement, and shape scalable processes. • Act as an escalation point for highly complex technical challenges and strategic accounts. • Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).

• Lead and develop a team of Technical Account Managers. Coach your team on technical depth, customer communication, and strategic account planning. Set and uphold high performance standards while building a culture where people do their best work. • Drive technical customer outcomes. Ensure your team delivers proactive technical guidance and best-practice recommendations that help customers adopt and get value from the Highspot platform - including AI-powered features like intelligent content recommendations, MCP based workflows, and automation capabilities. • Own the data story. Guide your team to leverage platform analytics (usage trends, adoption metrics, health scores)- and translate those insights into clear business outcomes and ROI narratives for customers and internal stakeholders. • Scale the organization. Partner with your management team to design and implement organizational, process, and operational improvements as the TAM function grows. Define playbooks, escalation frameworks, and engagement models that drive consistency and efficiency. • Synthesize customer insight. Aggregate technical themes and product feedback from across your team’s portfolio to inform product roadmap decisions, feature refinement, and process improvements. Act as a credible voice of the customer with Product & Engineering. • Partner across functions. Work as an effective ally to Customer Success, Sales, Support, and Product teams. Navigate differing priorities with a balanced, reasoned approach and make decisions that account for broader business context. • Cultivate deep product and technical expertise. Maintain strong knowledge of the Highspot platform, its integrations, and the technical environments our customers operate in. Stay current on AI adoption patterns and modern SaaS architectures to guide your team effectively.