Requisition Number: 2372392 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Training classes start soon - apply today! Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like Optum, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career. Primary Responsibilities: - Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits) - Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller - Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff - Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers. Required Qualifications: - High school diploma, GED or equivalent work experience - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner - Skilled in problem solving to quickly assess current state and formulate recommendations Preferred Qualifications: - 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools - Health care experience At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

• Manage events, workshops, and summits associated with the Strategic Sprints that are located at VA facilities. • Coordinate logistics, registration virtual and in-person setups, content development, breakout sessions, agendas, and participant engagement activities. • Provide Post-event evaluations and recommendations. • Provide Logistics Coordination plans and Vendor Management documentation. • Create conference registration materials. • Provide coordination of all items for conference with VA team and advisory group, covering all activities within pre-planning, planning, execution, and post-conference phases. • Provide coordination of onsite logistics and travel. • Assist the technology support team and coordination with VA OIT, as needed, for utilization of the conference application.

• Lead the strategy, planning, and execution of virtual and in-person customer events, hacking challenges, and community programs that support Strategic Accounts’s security objectives and HackerOne’s business goals. • Apply AI First by leveraging AI-powered tools and automation to improve event planning, communications, reporting, operational workflows, and program scalability while increasing quality and efficiency. • Demonstrate Change Agility by proactively adapting event strategies, priorities, and execution plans in response to evolving customer needs, business objectives, and community feedback while maintaining exceptional participant experiences. • Leverage Data-Driven Decision Making to establish success metrics, analyze participation and customer outcomes, develop reporting dashboards, and provide actionable recommendations that improve future programs and strengthen customer relationships. • Utilize First Principles Problem Solving to identify root causes of operational challenges, simplify processes, eliminate unnecessary complexity, and design scalable solutions that improve event execution and stakeholder experiences. • Serve as the primary liaison between HackerOne, Strategic Accounts, and internal stakeholders to align event objectives, manage expectations, and ensure successful delivery of customer outcomes. • Partner cross-functionally with Customer Success, Sales, Marketing, Community, and Operations teams to increase customer engagement, researcher participation, program adoption, and long-term customer value. • Manage event budgets, vendors, logistics, and post-event reviews while identifying opportunities for operational improvements, cost efficiencies, and greater program impact.

Role Description The National Director Social Events Fundraising will be responsible for the strategic development and successful local implementation of NKF’s Signature Social Events programs including all revenue driven locally and nationally. In partnership with the Director of Donor Advising, he or she will support the conversion of event participants to mission investors. This position will collaborate throughout NKF to effectively provide a customer service mindset that honors the donors, staff and volunteers who move the NKF mission forward. This is an exciting opportunity for a strategic event fundraiser to enhance NKF’s social events initiatives with the development of guidelines and best practices to maximize experience and revenue-based outcomes, while identifying opportunities for long-term growth and revenue diversification. Through comprehensive market and competitive analysis, this individual will make recommendations for program expansion through regional/local pilots to diversify NKF’s event offerings to best align with key NKF donor personas and public interest – allowing NKF to remain competitive in the space and poised to adapt to an everchanging philanthropic landscape. In partnership and collaboration with field leadership, The National Director Social Events Fundraising will drive strategy for all aspects of NKF’s Signature Social Events, and other third-party opportunities as applicable. - Comprehensive resource development - Donor/attendee experience - Online and onsite giving processes - Recruitment, retention, cultivation and stewardship - Post event analysis - Develop guidelines and support field adoption of social events best practices in accordance with industry standards, in partnership with field leadership - Will serve as a coach, subject matter expert and field advocate - Provide field support for venue identification, contract review and negotiations - Provide a framework to maximize the integration of NKF’s mission into all NKF signature fundraising events and provide consultative support to field and national staff - Maximize program potential to support growth and innovation in fundraising, while advancing strategies to adapt the program to a shifting landscape - In collaboration with all departments, maintain a donor-centered mindset to enhance internal and external signature event communications, moves management processes and effective service to all stakeholders - Provide additional service as needed Qualifications - Bachelor’s degree and 7+ years of non-profit, fundraising, social events management experience - Excellent oral and written communication, organizational, and interpersonal skills with a customer service mindset - Proficient in computer-based customer information systems with Salesforce experience preferred - Proficient in the Microsoft Office Suite with mastery of Excel Requirements - Must have unimpeachable integrity and trustworthiness - Possess a high degree of tact, discretion, and professionalism - Verbal and written communication skills will be used daily - Maintains effectiveness under pressure - Use a multiple-line telephone, personal computer, fax machine, photocopier, and other standard office equipment - Flexible to work overtime as needed Benefits - Work/life Integration: Enjoy plenty of vacation time, sick leave, and holidays - Support for Your Health: Top-notch medical, dental, and vision insurance plans - Peace of Mind: Life insurance and a 403(b) plan with matching company contributions - Creative savings: Flexible spending accounts for eligible healthcare and dependent care expenses - Easy Commuting: Commuter benefits program for transit and parking expenses - Support When You Need It: Access to confidential counseling and support services - A Chance to Spread the Word: Referral rewards for bringing new team members - A Big Tent: Commitment to a diverse and inclusive workplace - Mission-Fueled Culture: Join a team passionate about making a difference