Role Description The National Director Social Events Fundraising will be responsible for the strategic development and successful local implementation of NKF’s Signature Social Events programs including all revenue driven locally and nationally. In partnership with the Director of Donor Advising, he or she will support the conversion of event participants to mission investors. This position will collaborate throughout NKF to effectively provide a customer service mindset that honors the donors, staff and volunteers who move the NKF mission forward. This is an exciting opportunity for a strategic event fundraiser to enhance NKF’s social events initiatives with the development of guidelines and best practices to maximize experience and revenue-based outcomes, while identifying opportunities for long-term growth and revenue diversification. Through comprehensive market and competitive analysis, this individual will make recommendations for program expansion through regional/local pilots to diversify NKF’s event offerings to best align with key NKF donor personas and public interest – allowing NKF to remain competitive in the space and poised to adapt to an everchanging philanthropic landscape. In partnership and collaboration with field leadership, The National Director Social Events Fundraising will drive strategy for all aspects of NKF’s Signature Social Events, and other third-party opportunities as applicable. - Comprehensive resource development - Donor/attendee experience - Online and onsite giving processes - Recruitment, retention, cultivation and stewardship - Post event analysis - Develop guidelines and support field adoption of social events best practices in accordance with industry standards, in partnership with field leadership - Will serve as a coach, subject matter expert and field advocate - Provide field support for venue identification, contract review and negotiations - Provide a framework to maximize the integration of NKF’s mission into all NKF signature fundraising events and provide consultative support to field and national staff - Maximize program potential to support growth and innovation in fundraising, while advancing strategies to adapt the program to a shifting landscape - In collaboration with all departments, maintain a donor-centered mindset to enhance internal and external signature event communications, moves management processes and effective service to all stakeholders - Provide additional service as needed Qualifications - Bachelor’s degree and 7+ years of non-profit, fundraising, social events management experience - Excellent oral and written communication, organizational, and interpersonal skills with a customer service mindset - Proficient in computer-based customer information systems with Salesforce experience preferred - Proficient in the Microsoft Office Suite with mastery of Excel Requirements - Must have unimpeachable integrity and trustworthiness - Possess a high degree of tact, discretion, and professionalism - Verbal and written communication skills will be used daily - Maintains effectiveness under pressure - Use a multiple-line telephone, personal computer, fax machine, photocopier, and other standard office equipment - Flexible to work overtime as needed Benefits - Work/life Integration: Enjoy plenty of vacation time, sick leave, and holidays - Support for Your Health: Top-notch medical, dental, and vision insurance plans - Peace of Mind: Life insurance and a 403(b) plan with matching company contributions - Creative savings: Flexible spending accounts for eligible healthcare and dependent care expenses - Easy Commuting: Commuter benefits program for transit and parking expenses - Support When You Need It: Access to confidential counseling and support services - A Chance to Spread the Word: Referral rewards for bringing new team members - A Big Tent: Commitment to a diverse and inclusive workplace - Mission-Fueled Culture: Join a team passionate about making a difference

Role Description We are seeking a motivated and compassionate Default Prevention Specialist to support current and former students with delinquent student account balances. In this role, you will proactively communicate with students and graduates by phone, email, and text message to provide guidance, discuss repayment options, and help them remain in good financial standing. The ideal candidate is customer-service focused, organized, and comfortable having sensitive financial conversations while maintaining professionalism and empathy. - Contact students and graduates regarding delinquent account balances through phone calls, emails, and text messages. - Educate students on repayment options and available resources. - Maintain accurate records of all communications and account activity. - Follow up consistently to encourage account resolution and prevent default. - Respond to inquiries regarding account balances and payment arrangements. - Work collaboratively with campus and corporate departments to resolve account issues. - Maintain confidentiality of student and financial information. - Meet established outreach and follow-up goals. - Perform other related duties as assigned. Qualifications - High school diploma or equivalent required; associate degree preferred. - Previous experience in collections, customer service, student services, financial aid, or account management preferred. - Strong verbal and written communication skills. - Comfortable communicating by phone and handling difficult conversations professionally. - Excellent organizational and time-management skills. - Proficiency with Microsoft Office and database systems. - Ability to work independently while maintaining a high level of accuracy and professionalism. Requirements - Strong customer service mindset. - Excellent communication and listening skills. - Empathy and professionalism. - Attention to detail. - Dependability and accountability. Benefits - This is a full-time and fully remote position. - The hired candidate will be provided with the necessary equipment and tools needed to perform the functions of the position.

• Support Ticketmaster clients in all their event management needs • Collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output • Accurately input event data into Ticketmaster Host system and identify and resolve event related errors • Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events • Establish and develop relationships with assigned clients • On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities • Responsible for other duties as assigned by Senior Event Specialist, the EM Manager, or the Regional Director of Event Management

• Lead the strategy and execution of home tours and event scheduling experience • Own the product experience for home tours and event scheduling across web and mobile • Identify and eliminate friction in the scheduling experience • Build and optimize scheduling systems including availability management, confirmations, reminders, and rescheduling flows • Define and execute product strategy that increases attendance rates and post-tour satisfaction • Leverage data and experimentation to inform decisions • Partner with design, engineering, data, and operations teams to deliver scalable solutions • Balance marketplace dynamics for agents and buyers