Role Description We are seeking a motivated and compassionate Default Prevention Specialist to support current and former students with delinquent student account balances. In this role, you will proactively communicate with students and graduates by phone, email, and text message to provide guidance, discuss repayment options, and help them remain in good financial standing. The ideal candidate is customer-service focused, organized, and comfortable having sensitive financial conversations while maintaining professionalism and empathy. - Contact students and graduates regarding delinquent account balances through phone calls, emails, and text messages. - Educate students on repayment options and available resources. - Maintain accurate records of all communications and account activity. - Follow up consistently to encourage account resolution and prevent default. - Respond to inquiries regarding account balances and payment arrangements. - Work collaboratively with campus and corporate departments to resolve account issues. - Maintain confidentiality of student and financial information. - Meet established outreach and follow-up goals. - Perform other related duties as assigned. Qualifications - High school diploma or equivalent required; associate degree preferred. - Previous experience in collections, customer service, student services, financial aid, or account management preferred. - Strong verbal and written communication skills. - Comfortable communicating by phone and handling difficult conversations professionally. - Excellent organizational and time-management skills. - Proficiency with Microsoft Office and database systems. - Ability to work independently while maintaining a high level of accuracy and professionalism. Requirements - Strong customer service mindset. - Excellent communication and listening skills. - Empathy and professionalism. - Attention to detail. - Dependability and accountability. Benefits - This is a full-time and fully remote position. - The hired candidate will be provided with the necessary equipment and tools needed to perform the functions of the position.

• Support Ticketmaster clients in all their event management needs • Collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output • Accurately input event data into Ticketmaster Host system and identify and resolve event related errors • Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events • Establish and develop relationships with assigned clients • On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities • Responsible for other duties as assigned by Senior Event Specialist, the EM Manager, or the Regional Director of Event Management

• Lead the strategy and execution of home tours and event scheduling experience • Own the product experience for home tours and event scheduling across web and mobile • Identify and eliminate friction in the scheduling experience • Build and optimize scheduling systems including availability management, confirmations, reminders, and rescheduling flows • Define and execute product strategy that increases attendance rates and post-tour satisfaction • Leverage data and experimentation to inform decisions • Partner with design, engineering, data, and operations teams to deliver scalable solutions • Balance marketplace dynamics for agents and buyers

Role Description We are currently recruiting for the role of Swimming Activator – Munster to join our dynamic team. This is an exciting time with the launch of the National Swimming Strategy which calls for the deployment of Swimming Activators to work with all stakeholders to ensure the active promotion and development of swimming opportunities. Swimming Activators will work with: - Local Sports Partnerships (LSPs) - Local authorities - Facility operators - Clubs - Schools - Community groups Their efforts will align with Swim Ireland’s Participation Strategy and the National Swimming Strategy (2024-2027), aiming for: - Increased participation in the short term - Long-term goals of community health improvement - Increased capacity - Aquatic workforce development Swim Ireland’s selection process aims to ensure that we get the right people recruited into the right role. We want to ensure that you have the best opportunity to display your skills and experience. Swim Ireland has identified Core Values that we consider to be integral to delivering exceptional service to our stakeholders: - Skills, Professionalism, Knowledge - Wellbeing & Inclusivity - Integrity and Excellence in Governance - My Passion, Our Vision - Teamwork & Collaboration If selected for interview, you will be provided with a candidate support pack giving you information and guidance on the selection process. Qualifications - Relevant experience in a similar role, or previous experience in a sports environment. - Relevant third level qualification to degree level in Sports Development, Sports & Recreation, Health Promotion, or other relevant disciplines or at least 2 years of relevant on the job experience. - Ability to work on your own initiative. - Ability to deal with queries efficiently and effectively. - A knowledge of local and regional sports structures. - Highly motivated and have a proven track record in sports development and programme delivery. Requirements - Excellent organisational and leadership skills. - Excellent communication and administration skills, with attention to detail. - Excellent people skills, willing to meet new people and work with volunteers. - Strong work ethic, flexibility and adaptability. - Team player, with ability to work on their own initiative or under pressure. - Swimming teacher qualification would be beneficial but is not essential. - Be eligible to work in Ireland on a full-time basis. - Some evening and weekend work is expected; availability for flexible working hours is required. - Full, clean driving license and access to vehicle. - Excellent working knowledge of IT and software packages including MSOffice, Word, Excel and PowerPoint. - Knowledge and experience of designing, delivering and evaluating programmes. Benefits - The package will include a salary commensurate with qualifications and experience to commence at circa €35,000 per annum. - Position Tenure: Fixed-term full-time contract to 31 December 2027. - Position Location: Munster with a roving role working remotely and can utilise office space both at home and within offices in the Munster region. - Occasional travel to Swim Ireland office at Sport Ireland Campus, Dublin will be required. - Appointment will be made subject to satisfactory safeguarding and vetting requirements; and reference checks. - Closing date for applications is Monday 13th July. - Interviews will be held in Munster during the week commencing 20th July 2026.