• Own and manage the end-to-end functional design for billing processes within Salesforce Billing. • Design and support scalable billing models for subscription, usage-based, and hybrid monetization structures. • Define invoice generation logic, proration rules, credit/debit adjustments, and billing schedules while ensuring alignment with enterprise architecture and financial controls. • Support the full quote-to-cash lifecycle (CPQ to Billing to Revenue), defining functional flows for contract amendments, renewals, cancellations, and mid-cycle changes. • Coordinate and validate data flows between Salesforce Billing and downstream systems including ERPs, revenue recognition platforms, tax engines, payment gateways, and entitlement platforms. • Partner with integration teams on API-based, event-driven, and batch processing solutions to ensure financial reconciliation and data consistency. • Convert high-level epics and business requirements into detailed user stories with clear, testable acceptance criteria using Jira and Confluence. • Support sprint planning, backlog grooming, and functional clarification throughout delivery cycles alongside Product Owners and Engineering teams. • Act as the key functional bridge between Finance, Revenue Operations, Engineering, and Solution Architecture across multiple time zones. • Provide Level 2 and Level 3 production support, troubleshooting invoicing discrepancies, payment failures, and system synchronization issues to continuously optimize billing performance.

• Shape the vision, architecture, and execution of Dialpad’s next-generation AI platform • Build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows • Pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning • Drive technical strategy and own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure • Design and deploy scalable, multi-modal AI agents capable of autonomous support • Mentor senior peers, define technical standards for an AI-native SDLC and push the frontier in research and implementation of emerging agent frameworks

Role Description This is a remote role that may be hired in several markets across the United States. Preference will be given to those located in North Carolina, Florida, Texas, and Arizona. We are seeking an experienced Hogan System Analyst to lead and drive business process transformation initiatives. This position is responsible for providing advanced technical and operational business system support for the core banking team. As a senior member of the team, you will collaborate with business stakeholders, architects, and development teams to deliver solutions that align with strategic objectives. In this role you will perform needs assessments to determine business requirements and implement functional specifications to assigned systems. Ensures that developed solutions support Bank objectives through reporting and analysis activities. May involve elements of system testing or development. May occasionally guide less experienced analysts in the work group. Responsibilities - Identifying Requirements: - Work closely with business and technology teams to define project scope and objectives. - Determine system requirements and communicate them through specifications, reports, project plans, or other documentation. - Ensure compliance through monitoring and analysis. - Schedule and facilitate portfolio review, requirements review, design review, and project status meetings with stakeholders, management, project, and technical teams. - Develop and maintain meeting agendas, meeting minutes, and issues and action item logs. - Collaboration: - Maintain excellent working relationships with internal business and technology partners, management, and vendors. - Data Analysis: - Source, compile, and interpret data. - Analyze data for accuracy and efficiencies, effectively communicating analysis output. - System Support: - Provide daily technical support for systems by responding to inquiries and ensuring processes run smoothly. - Work to continuously improve the end-user experience. - Assist in implementing recommended modifications and enhancements. - Create, execute, and manage development test plans and scripts. - Provide user acceptance and quality assurance test support. - Reporting: - Produce reports based on data analysis, user input, and system testing. - Identify patterns, discrepancies, and areas of improvement. - Documentation: - Elicit, develop, and manage business and functional requirements documents. - Perform gap analysis, develop process flows, and create screen and report prototypes. Qualifications - Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support - OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support - Preferred Qualifications: - 2+ years of experience as a Business System Analyst with a strong focus on Mainframe - Hogan Deposits experience or similar Core banking applications from Fiserv, FIS, Jack Henry or Systematic. - Experience with related applications, e.g. CIS/RPM also preferred. - Proficiency in Microsoft Office - Experience with ALM, Jira, SharePoint, SQL Queries Requirements - This job posting is expected to remain active for 45 days from the initial posting date listed above. - If it is necessary to extend this deadline, the posting will remain active as appropriate. - Job postings may come down early due to business need or a high volume of applicants. - If hired in North Carolina, the base pay for this position is generally between $98,045 and $115,000. - Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. - For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .

• serve as a senior technical owner and design authority for Cribl's core IT systems and workflows • own and evolve identity platforms and lifecycle workflows • manage AWS-based IT infrastructure including access patterns • design and maintain automations across the IT stack • provide senior technical ownership of ServiceNow architecture • establish scalable standards for IT-owned systems • support enterprise AI tools and agent frameworks • participate in the on-call rotation for critical incidents