• Collaborate with marketing, sales, product teams, and executive leadership to develop and implement event strategies • Lead the vision and experience design for events to deliver engaging, audience-focused experiences aligned with organizational goals and brand standards • Approve event themes, content, and program formats to ensure consistency and quality across conferences and events • Measure event success through analysis of attendance, audience engagement, lead generation, revenue impact, and customer retention and satisfaction metrics • Analyze post-event performance data to identify successes, opportunities for improvement, and strategic insights • Implement assigned aspects of marketing events, including conferences, webinars, field events, sponsored events, and hosted experiences • Support decisions around event participation, including which events should be supported, who should attend, what activities occur at events, and how Cengage is represented • Lead the brand experience at Cengage hosted and sponsored events • Directs event budget planning and allocation strategy, including spend prioritization, resource optimization, and budget reallocation decisions.

Requisition Number: 2372392 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Training classes start soon - apply today! Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like Optum, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career. Primary Responsibilities: - Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits) - Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller - Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff - Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers. Required Qualifications: - High school diploma, GED or equivalent work experience - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner - Skilled in problem solving to quickly assess current state and formulate recommendations Preferred Qualifications: - 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools - Health care experience At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

• Manage events, workshops, and summits associated with the Strategic Sprints that are located at VA facilities. • Coordinate logistics, registration virtual and in-person setups, content development, breakout sessions, agendas, and participant engagement activities. • Provide Post-event evaluations and recommendations. • Provide Logistics Coordination plans and Vendor Management documentation. • Create conference registration materials. • Provide coordination of all items for conference with VA team and advisory group, covering all activities within pre-planning, planning, execution, and post-conference phases. • Provide coordination of onsite logistics and travel. • Assist the technology support team and coordination with VA OIT, as needed, for utilization of the conference application.

• Lead the strategy, planning, and execution of virtual and in-person customer events, hacking challenges, and community programs that support Strategic Accounts’s security objectives and HackerOne’s business goals. • Apply AI First by leveraging AI-powered tools and automation to improve event planning, communications, reporting, operational workflows, and program scalability while increasing quality and efficiency. • Demonstrate Change Agility by proactively adapting event strategies, priorities, and execution plans in response to evolving customer needs, business objectives, and community feedback while maintaining exceptional participant experiences. • Leverage Data-Driven Decision Making to establish success metrics, analyze participation and customer outcomes, develop reporting dashboards, and provide actionable recommendations that improve future programs and strengthen customer relationships. • Utilize First Principles Problem Solving to identify root causes of operational challenges, simplify processes, eliminate unnecessary complexity, and design scalable solutions that improve event execution and stakeholder experiences. • Serve as the primary liaison between HackerOne, Strategic Accounts, and internal stakeholders to align event objectives, manage expectations, and ensure successful delivery of customer outcomes. • Partner cross-functionally with Customer Success, Sales, Marketing, Community, and Operations teams to increase customer engagement, researcher participation, program adoption, and long-term customer value. • Manage event budgets, vendors, logistics, and post-event reviews while identifying opportunities for operational improvements, cost efficiencies, and greater program impact.