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Client Solutions Representative
Location
Canada
Posted
1 day ago
Salary
0
Seniority
Mid Level
Job Description
Client Solutions Representative
Bell
Role Description At Bell, we connect Canadians and advance how they interact with the world through innovative communications technology, industry-leading services, and exceptional customer experiences. The Customer Service Representative plays a key role in delivering a seamless and positive experience for business customers. This role is responsible for handling inbound customer calls, managing customer accounts, activating and modifying cellular services, and resolving service-related inquiries. The CSR ensures accurate, timely, and high-quality support while maintaining a strong customer-first mindset. Key Responsibilities - Handle inbound customer calls related to wireless services, account inquiries, and operational requests. - Provide professional, knowledgeable, and courteous service while resolving customer issues efficiently. - Accurately document customer interactions, requests, and resolutions in internal systems. - Activate new cellular lines for corporate clients in accordance with approved requests and service agreements. - Validate customer information, BAN details, rate plans, features, and device eligibility prior to activation. - Ensure correct plan selection (voice, data, IoT, roaming, add-ons) based on corporate contracts and customer requirements. - Process activations, changes, suspensions, and cancellations accurately and within established SLAs. Issue Resolution & Service Excellence - Identify customer needs and resolve issues on first contact whenever possible. - Escalate complex or unresolved issues following established procedures. - Ensure all transactions are completed accurately and in compliance with company policies. Operational Accuracy & Quality - Meet or exceed established performance metrics including productivity, quality, and service level targets. - Follow standard operating procedures and quality guidelines to ensure consistent service delivery. - Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements. Collaboration & Continuous Learning - Work collaboratively with internal teams such as Sales, Operations, and Technical Support to resolve customer issues. - Stay current on products, services, systems, and policies through ongoing training. - Adapt to new tools, processes, and technologies as they are introduced. Qualifications - High school diploma or equivalent. - Previous experience in customer service, call center, or service support roles is an asset. - Strong communication and listening skills with the ability to handle customer conversations professionally. - Ability to manage multiple systems and tasks in a fast-paced environment. - Strong attention to detail and problem-solving skills. - Knowledge of English and French required (read, spoken, written). Key Competencies - Customer-focused mindset. - Strong interpersonal and communication skills. - Time management and organizational skills a must. - Ability to work independently and as part of a team. - Adaptability and willingness to learn. - Adequate knowledge of French is required for positions in Quebec. Additional Information - Position Type: Non Management. - Job Status: Regular - Full Time. - Job Location: Canada : Quebec : Montreal. - Work Arrangement: Remote. - Application Deadline: 07/10/2026. Benefits - Comprehensive compensation package including a competitive salary. - Medical, dental, vision, and mental health benefits tailored to your specific needs. - 35% discount on services and access to exclusive offers from partners.
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