Requisition Number: 2372393 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Training classes start soon - apply today! Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like Optum, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career. Primary Responsibilities: - Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits) - Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller - Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff - Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers. Required Qualifications: - High school diploma, GED or equivalent work experience - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner - Skilled in problem solving to quickly assess current state and formulate recommendations Preferred Qualifications: - 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools - Health care experience At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

• The CMX Project Manager specializes in planning, managing, and executing project campaigns, and drives process excellence, continuous improvement, and operational efficiency across the CMX department. • Lead cross-functional project planning, execution, and delivery for high-visibility, strategic initiatives. • Create and manage project plans, including milestones and deadlines, tasks, responsible parties, and status updates. • Manage project campaign budgets and monitor progress through campaign completion. • Recommend strategies to increase campaign performance and process improvements. • Develop and maintain standardized operational processes, SOPs, and governance frameworks. • Develop and maintain CMX dashboards, KPI tracking, and performance reporting. • Collaborate with CMX leaders to improve coordination and reduce duplication.

Role Description For a global payroll transformation programme, we are looking for an experienced Country Project Manager to lead the successful delivery of a local payroll implementation. In this role, you will be responsible for driving all in-country project activities, ensuring alignment with the wider global programme, managing local stakeholders, and coordinating the implementation with external vendors and cross-functional teams. This is an excellent opportunity for an accomplished Project Manager with payroll, HR transformation, ERP, or business transformation experience to lead a high-profile implementation in a fast-paced, international environment. - Lead local project planning, scheduling, execution, and progress tracking for the country payroll rollout. - Coordinate local implementation activities and ensure alignment with the global programme timeline, milestones, and objectives. - Align local vendor plans with the overall programme plan and actively manage dependencies. - Establish and maintain local project governance in line with the global programme governance framework. - Act as the primary programme representative within the country and coordinate all in-country project activities. - Manage the country’s Change Request process, ensuring requests are documented, assessed, prioritised, and progressed appropriately. - Apply recognised project management methodologies to ensure structured and controlled delivery. - Identify, manage, and escalate project risks, issues, assumptions, and dependencies. - Maintain the RAID log throughout the project lifecycle and ensure transparent reporting to programme stakeholders. - Coordinate resource planning across global and local workstreams. - Proactively manage resource conflicts, delivery risks, and cross-workstream dependencies. - Own and manage the local cutover plan, ensuring alignment with programme templates, principles, and overall cutover approach. - Support readiness activities, stakeholder alignment, and transition into hypercare or business-as-usual operations. - Ensure project deliverables are completed on time, within scope, and to the required quality standards. Qualifications - Proven experience managing large-scale payroll, HR, ERP, or business transformation projects. - Strong project management background with experience delivering complex, multi-stakeholder implementations. - Experience working within global transformation programmes and coordinating local country deployments. - Strong understanding of project governance, RAID management, change control, planning, and resource management. - Experience working with third-party vendors, implementation partners, and cross-functional teams. - Excellent stakeholder management, communication, and leadership skills. - Ability to manage competing priorities while maintaining focus on delivery, quality, and governance. - Strong planning, coordination, and problem-solving skills. - Structured, proactive, and delivery-oriented working style. - Ability to work effectively in an international, remote, and matrixed project environment. Company Description PROSTAFF vermittelt und besetzt Informatik- und Data Science-Projekte in der Schweiz mit Freiberuflern, Freelancern, Contractors und temporären Mitarbeitern.

• Lead multiple medium to large projects from planning through successful implementation. • Own PLC processes from conception to closure. • Define and clarify project scope, objectives, deliverables, and success criteria. • Develop, maintain, and monitor project plans, schedules, budgets, and resource requirements. • Assist with the creation of business cases and project documentation. • Monitor project progress and proactively manage scope, schedule, budget, and quality. • Identify, document, and manage project risks, issues, assumptions, and dependencies. • Develop mitigation strategies and escalate concerns appropriately to maintain project momentum. • Drive issue resolution by partnering with stakeholders and project teams. • Determine project team structure and define team roles and responsibilities. • Coach and mentor the organization to facilitate adoption and maturity of Agile and/or Waterfall practices within the PMO defined processes. • Ensure team maintains focus on quality and continuous delivery of business value. • Take responsibility for successful product delivery with strong partnership with the Business and IT sponsors. • Coordinate activities across multiple departments and business functions. • Provide direction, motivate team members, and foster collaboration throughout the project lifecycle. • Assign work and help ensure deliverables are completed according to plan. • Effective and clear communication with both business and technical resources, as well as throughout various levels in the organization. • Serve as the primary point of contact for project sponsors, stakeholders, and business leaders. • Prepare and deliver project updates, executive summaries, and steering committee presentations. • Communicate project status, milestones, risks, and decisions to senior leadership and project teams. • Build strong relationships that promote transparency, trust, and successful project outcomes.