TDS Telecommunications LLC

• Lead a team of inside sales professionals and develop strategic and tactical sales plans to meet and exceed sales goals and quotas. • Analyze market conditions and competitive positioning. • Report activity and results on weekly, monthly, quarterly, and annual basis. • Be committed to providing the necessary combination of personal production and successful coaching of the entire sales team to achieve the objectives. • Manage and monitor team performance. This includes coaching, recruiting, and hiring sales professionals, onboarding, training, development, employee engagement, succession planning, performance evaluation, discipline, termination. • Manage and monitors market level success in fiber markets and creates/executes tactical sales plans to increase customer penetration rates. • Monitoring daily tasks as well as executing plans to meet objectives and key results set for the team. • Build, maintain, and nurture excellent inter-department working relationships. This includes joining various projects and committees on behalf of the entire sales organization, meeting monthly with other managers from other departments to ensure the alignment of goals, meeting weekly with peers from all markets to review and discuss consistency of process and policies and provide feedback and direction sales managers, product management and development teams as needed. • Manage and ensure compliance with CRM utilization, contract negotiations, processing of sales orders, and policies and procedures. • Tracks and maintains all work queues and incidents, web leads, rejects, tasks, and orders. • Perform other duties including department-wide assignments and special projects as required by the Regional Manager Sales/VP Sales.

• Create, update, publish, and maintain website content across TDS digital properties. • Ensure content accuracy, brand alignment, accessibility, and adherence to established content standards and guidelines. • Manage and maintain a complete website content inventory, ensuring outdated or redundant content is reviewed and updated or removed as necessary. • Serve as the primary user and subject matter expert for the CMS, supporting efficient content workflows and issue resolution. • Partner with marketing, product, legal, compliance, and other internal teams to plan and execute content updates aligned to campaigns, promotions, and product launches. • Own and manage the website content calendar, coordinating timelines, dependencies, and approvals to ensure on-time publication. • Translate business requirements into clear content updates and publishing plans that support organizational objectives. • Identify opportunities to streamline content production and publishing through process improvements and the effective use of AI and automation tools. • Act as the business unit representative for content-focused initiatives, including privacy, security, and regulatory changes. • Collaborate with legal, compliance, and internal governance teams to assess content impacts of new or changing regulations and ensure required updates are implemented accurately and on schedule. • Support audits, reviews, and documentation related to digital content compliance as needed.

• Scope, plan, and schedule Digital Marketing teams’ work on TDS and external projects. • Own and manage team JIRA (project management software) boards – ensuring tasks are properly assigned, scoped and completed on time. • Monitor work-in-progress to ensure work is on track and communicate status up to project teams. • Participate in requirements gathering for Digital Marketing tasks across projects. • Work with team leaders to schedule work and communicate priorities. • Review business cases and consult with Business Owners on Digital Marketing Resources. • Work with team leaders to understand what projects may require team resources, what those resources are, and roughly how involved the team will be on each given project. • Work with project owners to help scope Digital Marketing needs for their projects. • Maintain working knowledge on the systems and tools within the scope of the Digital Operations team’s responsibility. • Attend project planning meetings and report back on impacts to Marketing teams. • Provides weekly reporting and updates on projects back to Marketing, keeping them aware of upcoming work and any changes to scope and priority.

• Lead cross-functional sourcing teams; prepare and develop requests (RF – X) and scoring models; perform vendor analysis; develop service level agreements (SLA); and manage associated sourcing projects. • Demonstrate understanding and ability to redline basic contractual terms such as Payment Terms, Purchase Orders, etc. • Obtain and maintain thorough knowledge of products & services within category area(s) of focus, supplier's processes and industry trends and practices. • Perform moderate analysis of category, spend, financial and industry data to identify sourcing, as well as cost- savings and reduction opportunities through collaboration with clients and stakeholders to meet or exceed cost saving targets. • Negotiate mutually beneficial purchasing agreements. • Build and maintain relationships with internal clients and key stakeholders, such as Operations, Legal, Accounting and Finance by identifying and addressing purchasing/contracting needs. • Present sourcing opportunities to build internal support among clients and stakeholders. • Create value-added business process efficiencies, reduce costs, and mitigate risk throughout the supply chain sourcing lifecycle.

• Build weekly, monthly, and schedule period staffing plans based on forecasted volume, shrinkage assumptions, and staffing requirements. • Schedule training, coaching, meetings, and development time in alignment with capacity planning. • Manage quarterly or semiannual shift bids, including bid setup, execution, and validation. • Maintain scheduling rules and support coverage alignment, including seasonal adjustments and new hire scheduling. • Analyze interval-level staffing variances and collaborate with internal teams to recommend schedule or shift mix adjustments to improve coverage. • Review shrinkage data and make recommendations related to staffing needs.

• Develop current state processes, elicit useful and harmful attributes of them, and facilitate stakeholder groups to a consensus regarding solution components, requirements, and business process designs. • Elicit, analyze, validate and document requirements in a format traceable back to benefits and forward into execution. • Build proficiency in, learn and adhere to industry and company practices for core business analysis functions, including but not limited to facilitation, elicitation, analysis validation, and representation of business, stakeholder, and solution requirements. • Ensure business process architecture standards are adhered to. • Identify impacts and linkages to the business strategies, organization and its people, data and systems, business policies, and business rules. • Seek guidance from other IT business analysts, architects, and designers to drive the reuse of BPA components, with the goal of moving from a functionally siloed organization to one that is end-to-end process-oriented. • Keep current with business analysis and requirements best practices, tool and techniques including requirements lifecycle management, and development directions of key applications purchased by or developed within Telecom. • Review interface project deliverables to ensure business process quality and traceability of requirements, and for adherence to all business process quality management standards. • Ensure that the interface designs incorporate business process usage standards, such as the use of elements of the established BPA. • Resolve any cross-application or cross-release business process issues that may surface in implementing integration projects. • Ensure record retention standards related to data elements defined in the BPA are adhered to according to company policies.

Title: Entry Level Sales Representative Location: Knoxville United States Job Description: Overview Are you energized by the thrill of closing a deal? Are you looking for a flexible schedule?! Do you love meeting new people and having the freedom to control your own success? If so, this is your chance to turn ambition into action. At TDS Telecom, our Entry Level Sales Representatives are more than sellers-they're trusted advisors and community connectors. Every day, you'll be out in the field, meeting homeowners face-to-face, introducing them to cutting-edge fiber internet, TV, and phone services that make life better. You're not just selling-you're shaping how people experience technology. Location: Knoxville, TN Work Schedule: Choose your own hours from 9 AM - 9 PM. Compensation: $40,000 base salary PLUS Uncapped commission ($30,000 target commission!) Want to see what a Day in the Life of a Sales Rep looks like?! What you'll do: - Connect with your community by knocking on 60+ doors each day and sparking conversations with 15-20 people. - Make an impact by helping 1-3 families daily upgrade to faster, more reliable internet that keeps them connected. - Be the face of TDS-represent our brand with professionalism, enthusiasm, and a commitment to exceptional service. Why You'll Love It - Unlimited Earning Potential: Base salary + uncapped commissions. Performers can earn $70,000-$100,000+ annually. ($70,000 is the minimum you should expect to make in this role!) - Freedom & Flexibility: Manage your own 40-hour workweek with hours between 9 AM-9 PM, Monday-Saturday. Yes, you get to schedule your working hours around your personal life! - Hybrid Perks: Spend 20-25% of your time on admin work from the comfort of home. - Own Your Territory: Knock on doors, spark conversations, and showcase TDS's residential products and services. - Be the Local Expert: Attend community events alongside our Marketing team, educating neighbors about the benefits of TDS Extra Benefits That Set Us Apart - Day-one benefits package - Monthly gas/mileage stipend + phone allowance - Ramp-up payments for your first two months - Exclusive rewards: Top performers earn an all-expenses-paid tropical getaway! - TDS Discounted Services available! - 3 Weeks of Paid Vacation and 2 Weeks of Paid Sick time PER YEAR! If you're ready to take control of your career, earn what you deserve, and make a real impact in your community, apply today and start building your future with TDS Telecom! Responsibilities - Engage with potential customers: Reach out to both new and existing prospects through door-to-door visits, networking, and referrals to inform them about TDS's voice, data, and television services within your assigned territory. - Conduct sales calls: Identify customer needs, provide relevant information, and sell TDS services to prospective customers to achieve your sales targets. - Complete sales documentation: Accurately record and submit daily sales orders, agreements, third-party verifications, and reports to your supervisor, following company guidelines. - Oversee customer accounts: Manage customer relationships from the initial sale through installation, conducting follow-up calls to ensure satisfaction post-installation. - Create community buzz: Organize and participate in community events to create sales opportunities and increase brand awareness. What We're Looking For: - Self-Motivated: You're driven, ambitious, and always looking for ways to improve. - Charisma and Confidence: You're a people-person who loves talking to new people and making connections. - Goal-Oriented: You thrive on hitting targets and love the thrill of closing a deal. Qualifications Required Qualifications - Must have access to reliable transportation - Must be eligible for a seller's permit and/or solicitors license as required by market Please note: This position may require additional local background checks and permitting processes to obtain licenses to sell, as required by local municipalities and government. Any licenses or permits required will be company-paid and provided. Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: - Short-Term & Long-Term Disability - TDS Service Discounts - Education Assistance - Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here. Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

• Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls. • Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations, (includes moves, adds and changes to the account) to ensure we retain customers and reduce market churn. • Grow existing account base through inbound/outbound calls and emails. • Discuss with decision makers to uncover sales opportunities with new prospects and existing account base. • Serve as the resource for sales negotiation with existing small business accounts. • Create proposals, write, and submit accurate and timely new orders following the established sales process. • Respond and handle customer’s account incidents in a timely manner. • Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed. • Work within a team to handle projects that improves customer’s services. • Provide referrals to the outside and account management teams for our MIP suite of products. • Maintain personal knowledge on product and service offerings (including new and upcoming services, products, and promotions), contact information, contact database(s), and activity and outcome reporting.

• Coordinate logistics for Talent Development training opportunities, including scheduling, preparing and ordering course materials, and managing travel for training participants. • Facilitate the expense reimbursement process for training-related expenses, both for facilitators and participants. • Maintain course license inventories. • Correspond with training participants and leaders, including sending pre- and post-training communications and assisting with participant enrollment. • Monitor the team mailbox and respond to associate inquiries. • Monitor associate completion of required training. • Follow up with associates who have past-due requirements. • Track and monitor credits with external training vendors. • Assist associates with registration for approved external training opportunities. • Maintain a master list of training vendors. • Create and maintain process documentation. • Run training enrollment and completion reports. • Assist with intranet page publishing and maintenance. • Prepare for department recognition events, service anniversaries, promotions, etc. • Assist with preparation and facilitation of departmental meetings.