Agence d’expérience numérique
Client Success Manager
Location
Canada
Posted
14 days ago
Salary
0
Seniority
Senior
Job Description
Client Success Manager
Verndale
• Manage a portfolio of client accounts. • Maintain account health, retention, and client satisfaction. • Serve as the day-to-day relationship lead across active engagements. • Support account planning and identify opportunities for expansion. • Ensure client priorities remain aligned with business objectives and Verndale commitments. • Identify opportunities for additional services and solutions. • Help develop account plans that align client goals with Verndale capabilities. • Collaborate with internal teams to shape proposals and recommendations. • Coordinate key client interactions across the Verndale team to ensure clients experience Verndale as one team. • Monitor account performance, forecasts, and delivery progress. • Support renewal discussions and account planning efforts.
Job Requirements
- 5-8 years in Client Success, Account Management, consulting, agency, technology, or professional services environments.
- Experience managing portfolios of clients focused on digital services and/or eCommerce solutions, including web, platform, or commerce implementations with technologies such as Sitecore, Contentstack, Webflow, Optimizely, Shopify, Magento/Adobe Commerce, or BigCommerce.
- Experience supporting complex client engagements.
- Strong communication and relationship management skills.
- Comfortable coordinating across multiple teams and workstreams.
- Organized, proactive, and able to manage competing priorities.
- Bachelor's degree or equivalent experience preferred.
Benefits
- Generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
- Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
- Regular training and professional development to move careers forward.
- Support for a healthy work/life balance.
- Fully remote enabled and embrace the evolving definition of the workplace.
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