Verndale

• Respond to incoming requests made via web, email, or phone within agreed-upon levels in customer service level agreements. • Identify and organize tickets and internal initiatives according to priority. • Update and maintain internal process documentation. • Configure, maintain and troubleshoot corporate environments and applications to support Verndale's employees and clients. • Provide technical support and training for colleagues. • Collaborate with engineering, leadership, and cross-functional team members to meet business goals. • Participate in on-call rotation and ensure uptime of services.

• Manage a strategic client portfolio typically representing $3M–$8M in annual revenue • Own revenue growth, retention, and overall account health within the portfolio • Serve as senior relationship lead across multiple client engagements • Identify expansion opportunities across client organizations • Build trusted relationships with senior client stakeholders • Act as a strategic advisor connecting Verndale capabilities to client priorities • Facilitate strategic conversations around digital initiatives • Maintain strong communication between clients and internal teams • Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams • Ensure alignment between client goals, account strategy, and delivery execution • Coordinate cross‑functional teams to deliver cohesive client outcomes • Anticipate and mitigate risks affecting the client experience • Lead upsells and cross‑sell opportunities within accounts • Support proposal development and client presentations • Collaborate with business development leaders on account expansion • Monitor revenue growth, forecasting, and margin health • Lead renewal and pricing discussions • Maintain accountability for financial performance of accounts • Mentor Client Success Managers and other client‑facing team members • Lead cross‑functional collaboration across delivery teams • Contribute to best practices within the Client Success organization

• Own a portfolio of Salesforce clients (typically $3M–$8M in annual bookings) • Be accountable for growth, retention, and overall account health • Act as the primary relationship lead across multiple engagements • Build and execute account plans that lead to real expansion over time • Identify and lead upsell and cross-sell opportunities • Build account plans focused on growth • Spot gaps where Verndale can add value • Work with teams to turn opportunities into revenue • Run focused sales plays across your portfolio • Build relationships with Salesforce Account Executives • Partner to identify and co-sell opportunities • Join account planning and pipeline discussions • Align work with Salesforce priorities • Position Verndale as a trusted Salesforce partner • Ensure the client experience is consistent and high quality • Bring together cross-functional teams • Spot and resolve issues early • Keep teams aligned on priorities • Step in when needed to keep things moving • Build relationships with senior stakeholders • Act as a trusted advisor • Lead strategic conversations • Communicate clearly and consistently • Monitor revenue, forecasts, and margins • Lead renewal and pricing discussions • Ensure clients understand value • Stay accountable for financial performance • Mentor Client Success Managers • Promote strong collaboration • Help improve account management practices

About the role Reporting to the Director of Infrastructure, the network Administrator provides setup and support for internal Verndale employees. This includes supporting internal servers, and workstations, etc. Responsibilities - Fulfill internal network support requests on a daily basis. - Respond to IT Help Desk incidents internally from Verndale employees - Respond to security alerts - Monitor systems/networks and validate alarms from monitoring tools, administering first-level troubleshooting and support, providing confirmation of issues and events. - Perform written and verbal turnover of open issues/upcoming maintenance. - Upgrade and maintain Verndale employee laptops and software. - Troubleshoot hardware and network outages; including investigating network issues, escalating problems to vendors and/or service providers as needed, performance tuning, etc. - Install and implement security programs. - Disaster recovery planning and execution. - Maintain inventory of IT assets and services. - Other responsibilities as assigned. Qualifications - Bachelor's Degree Candidate in Computer Science, Computer Engineering, MIS, CIS or related field - Experience configuring and troubleshooting servers, PCs, routers, switches, firewalls, wifi access points. - PC/Mac application experience - Ability to learn quickly as you go (examples include Office365, Slack, Zoom) - Must be familiar with fundamental operations concepts such as change control, importance of good documentation and problem ownership. - Good knowledge of security fundamentals. - Ability to work independently. - Good verbal and written communication skills. - Proven ability to work effectively in a team environment. - Must be able to handle the demands of a fast-growing company and provide direction to other functional departments in the area of improving infrastructure operations. Ten Great Reasons to Work at Verndale - We are a rapidly growing company that is just as scrappy and entrepreneurial today as when we were founded in 1998. - We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design. - We foster a culture that enables every person in the organization to do the best work of their career. - We offer regular training and professional development to move careers forward. - Client and employee satisfaction are our two most important business metrics. - We celebrate and champion diversity, equity, and inclusion. - We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one. - We offer top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. - We support a healthy work/life balance. - We are fully remote enabled and embrace the evolving definition of the workplace #LI-DNI

• Manage a strategic client portfolio typically representing $3M–$8M in annual revenue. • Own revenue growth, retention, and overall account health within the portfolio. • Serve as senior relationship lead across multiple client engagements. • Identify expansion opportunities across client organizations. • Build trusted relationships with senior client stakeholders. • Act as a strategic advisor connecting Verndale capabilities to client priorities. • Facilitate strategic conversations around digital initiatives. • Maintain strong communication between clients and internal teams. • Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams. • Ensure alignment between client goals, account strategy, and delivery execution. • Coordinate cross‑functional teams to deliver cohesive client outcomes. • Anticipate and mitigate risks affecting the client experience. • Lead upsells and cross‑sell opportunities within accounts. • Support proposal development and client presentations. • Collaborate with business development leaders on account expansion. • Monitor revenue growth, forecasting, and margin health. • Lead renewal and pricing discussions. • Maintain accountability for financial performance of accounts. • Mentor Client Success Managers and other client‑facing team members. • Lead cross‑functional collaboration across delivery teams. • Contribute to best practices within the Client Success organization.

• Be capable of taking on any size and complexity of Front-End projects. • Be able to deliver the Front-End portion of projects on time and on budget. • Evaluate frameworks, technologies and tools and determine their relevance to a particular project or the wider department. • Work closely with team members from various departments. • Utilize AI development tools such as Cursor, Claude code, and/or GitHub Copilot to enhance coding efficiency, reduce boilerplate work, and support rapid prototyping. • Stay current with emerging technologies and tools, including advancements in AI-assisted development, and evaluate their relevance to team productivity and project quality. • Be able to manage multiple projects and responsibilities in a fast-paced environment. • Write the majority of HTML, CSS, and JavaScript on a project based on prototypes, designs, and functional documentation. • Work closely with the Front-End Lead/Architect to understand project needs and learn new development technologies. • Collaborate with back-end engineers to ensure seamless integration of components. • Experience developing large web sites and web applications. • Experience building headless architectures. • Maintain and fix bugs across multiple projects as well as ensure that standards are being kept throughout the front-end code. • Ensure all front-end aspects of projects proceed efficiently, predictably and on time. • Review the statement of work, functional spec, and other documents to understand the project goals and front-end specifics such as: hours sold, timeline, browser support, coding standards, framework requirements, etc. • Identify and raise potential project risks to the team and help to alleviate those risks. • Perform smoke tests on various devices and browsers.

• Exceed quota for referral leads and closed opportunities that Verndale refers to our partners. • Exceed quota for revenue that results from inbound partner leads. • Execute a successful partnership strategy to grow Verndale’s market share. • Be the face of Verndale to our partners, own relationships with relevant partner stakeholders, act as day-to-day contact. • Drive monthly and quarterly results meetings. • Report on results both internally and with partners. • Liaise with Marketing to identify co-branded campaigns w/partners that drive bi-directional lead flow. • Liaise with Verndale & Partner field sales reps to facilitate tactical joint selling activities, increase Verndale mindshare at the field & sales management levels. • Assist in finding new potential partners that align with and/or complement Verndale’s business model. • Develop a deep understanding of Partner product lines and market trends.

• Guide clients through the implementation of Salesforce solutions. • Serve as the technical leader for Salesforce projects onsite at client locations. • Translate business requirements into well-architected solutions that best leverage the Salesforce platforms and products. • Provide detailed level of effort estimates for proposed solutions. • Articulate the benefits and risks to a solution’s feasibility and functionality. • Design elegant, innovative Salesforce solutions involving configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality. • Draft custom development specifications and manage the delivery and testing of the functionality by Development resource. • Provide hands-on, expert-level technical assistance to developers. • Design and manage the execution of test plans to ensure a quality solution is delivered. • Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions. • Provide expertise during sales efforts to estimate the technical level of effort. • Participate in marketing events (e.g. sales meetings).

• Oversee the delivery of multiple Marketing Services programs and performance initiatives across strategy, discoverability, content systems, automation, experimentation, and performance marketing. • Establish clear, accountable delivery ownership for each engagement, ensuring proactive management of scope, budget, risk, performance metrics, and client expectations. • Implement and enforce best-in-class delivery frameworks, governance, and quality assurance processes aligned to marketing OKRs and measurable business outcomes. • Partner closely with client sponsors, Client Success Leads, and capability leaders to maintain alignment, transparency, and outcome accountability. • Serve as an escalation point for delivery conflicts and trade-offs, making timely, commercially sound decisions that protect client relationships and practice health. • Develop and refine delivery processes tailored for Marketing Services engagements within a performance-driven model, including transformation programs and ongoing optimization retainers. • Ensure standards are documented, communicated, and adopted across the practice. • Drive continuous improvement through delivery metrics, operational reviews, and performance retrospectives. • Align delivery performance to practice health metrics, including revenue growth, gross margin, revenue per employee, CSAT, and operational efficiency. • Partner with capability leads and the resourcing team to forecast and manage staffing needs, ensuring optimal resource allocation and scalable capacity planning. • Contribute to the evolution of tools, AI enablement, governance models, and reporting frameworks that support efficient, high-impact execution. • Build, coach, and retain a high-performing team of Engagement Managers and Discipline. Leads operating across strategy, content, data, automation, experimentation, and performance marketing disciplines. • Foster a culture of ownership, commercial awareness, experimentation, and outcome-driven problem solving. • Provide clear growth paths and mentorship that strengthen delivery leadership capability and support long-term talent retention. • Promote collaboration across capabilities to ensure integrated execution within the Marketing Performance System. • Serve as a senior delivery point of contact for key client relationships, reinforcing trust, accountability, and measurable impact. • Partner with account and sales teams to scope new Marketing Services opportunities, estimate effort, and shape scalable, performance-oriented delivery models. • Contribute to business development by providing delivery assurance during pre-sales, proposals, and client presentations. • Support practice revenue objectives by ensuring disciplined estimation, strong commercial governance, and effective scope and change management.

• Lead a team of Salesforce developers in the design, development, and delivery of high-quality solutions. • Mentor junior and mid-level developers, promoting best practices and knowledge sharing. • Serve as a technical lead on projects, providing architectural guidance and ensuring alignment with overall business and technical goals. • Collaborate with Solution Consultants, Project Managers, and cross-functional teams to drive successful project outcomes. • Design and implement robust, scalable, and secure Salesforce solutions following best practices and design patterns. • Translate complex business requirements into well-architected technical solutions. • Evaluate project requirements and provide accurate estimates for development efforts. • Ensure solutions adhere to architectural guidelines and maintain platform integrity. • Utilize core Salesforce technologies including Apex, Visualforce, Lightning Web Components (LWC), Flows, and other platform capabilities. • Lead technical design discussions and guide teams in leveraging Salesforce Sales Cloud, Service Cloud, and other products such as CPQ, Commerce, or MuleSoft (preferred). • Optimize the use of out-of-the-box features to minimize custom development and improve maintainability. • Oversee code reviews to ensure adherence to development standards, performance optimization, and code quality. • Provide hands-on development support when needed for critical or complex solutions. • Ensure the team follows DevOps and CI/CD practices for efficient deployment and version control. • Troubleshoot and resolve complex technical issues during development and implementation. • Promote and enforce best practices in code quality, testing, and documentation. • Stay up-to-date with Salesforce releases, new features, and emerging technologies, recommending improvements and upgrades. • Contribute to refining internal development processes, standards, and reusable frameworks.