• Coordinate all aspects of on onboarding and offboarding for supported employees, collaborating closely with global internal teams (Immigration, Payroll) and external service providers. • Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters acting as a regional expert. • Manage client relationships in conjunction with members of the client services team • Drive employee satisfaction amongst our supported employees with sincerity and passion, always with a customer service mindset • Drive client satisfaction through quick onboarding timelines and always maintaining our resolution time SLA • Assist in training new members on your team • Manage and audit all HR records, including personal information, onboarding and offboarding documents, personal documents, contract documents, and job-specific information • Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs • Be aware of applicable Collective Agreements and partner with required teams to ensure compliance • Collaborate with internal teams who require regional-specific expertise (examples include but are not limited to Knowledge Base maintenance, and Product Development) • Anticipate and identify potential issues, assist in the root cause analysis, and raise it to the concerned teams while ensuring proper resolution • Other duties as assigned… as a high-growth company, we embrace supporting ALL areas of the business

• Serve as primary contact for US People Managers on employee grievances • Lead and manage complex workplace investigations • Interview witnesses and evaluate evidence • Apply expertise in labor laws to ensure compliance • Monitor employee relations metrics and design risk-mitigation strategies • Partner with HR Business Partners to provide expert coaching

Role Description - Administrative Betreuung des gesamten Employee Lifecycles (Eintritt, Mutation, Austritt) - Erstellung von Arbeitsverträgen, Bestätigungen, Zeugnissen und weiteren HR-Dokumenten - Pflege und Aktualisierung von Personaldaten im HR-System - Unterstützung in der Zeitwirtschaft sowie bei allgemeinen HR-Administrationstätigkeiten - Mithilfe bei der Vorbereitung der monatlichen Lohnverarbeitung - Unterstützung in der Administration von Sozialversicherungen und Absenzen - Allgemeine administrative Unterstützung des HR-Teams Qualifications - Kaufmännische Grundausbildung, idealerweise mit Weiterbildung als HR-Assistent/in oder HR-Fachperson - Erste Berufserfahrung im HR-Bereich, vorzugsweise in einem internationalen Umfeld - Sehr gute MS-Office-Kenntnisse - Erfahrung mit HR-Systemen (z. B. Workday oder Abacus) von Vorteil - Selbstständige, strukturierte und exakte Arbeitsweise - Hohe Dienstleistungsorientierung und Freude an administrativen Tätigkeiten - Teamfähige, kommunikative und zuverlässige Persönlichkeit - Sehr gute Deutschkenntnisse sowie gute Englischkenntnisse in Wort und Schrift Company Description Die Coopers Group AG ist eine agile Schweizer Recruiting Agentur, die Spezialisten und Führungskräfte in den Bereichen IT, Life Sciences, Engineering und Finance vermittelt. Mit flexiblen Ansätzen bringen wir Kandidat:innen und Unternehmen zusammen, die nicht nur fachlich, sondern auch menschlich zusammenpassen.

Role Description We’re seeking a dynamic and collaborative HR Business Partner (HRBP) with 3–5 years of experience to join our growing People Experience team. In this role, you will partner closely with retail leaders to align HR strategies with business objectives, drive employee engagement, and support a culture of growth and accountability. This position is ideal for a hands-on HR professional who thrives in fast-paced retail environments and enjoys balancing strategic initiatives with day-to-day employee relations. Responsibilities - Strategic Partnership - Act as a trusted advisor to retail leadership by providing guidance on workforce planning, employee engagement, and retention strategies. - Partner with business leaders to identify HR priorities aligned with company objectives. - Support organizational change and ensure smooth implementation of new policies and processes. - Employee Relations & Performance Management - Lead investigations and resolve employee relations issues in compliance with labor laws and company policies. - Coach retail leaders on effective performance management practices, including feedback delivery, corrective actions, and progressive discipline. - Partner with managers to drive a culture of accountability and transparency. - Talent Development & Engagement - Collaborate with Learning & Development to identify training needs for retail employees and managers. - Support onboarding, career development, and succession planning for key retail roles. - Help implement employee engagement initiatives and act on survey results to improve team morale. - Compliance & Risk Management - Ensure adherence to federal, state, and local employment laws and regulations. - Maintain accurate employee records and ensure proper documentation for employee relations matters. - Partner with HR leadership to manage risk, including workplace safety and compliance audits. - HR Operations & Reporting - Analyze workforce data, turnover trends, and engagement metrics to provide insights and recommendations. - Partner with Payroll & Benefits teams to address employee inquiries and resolve escalations. - Support HR projects, process improvements, and technology initiatives to enhance employee experience. Qualifications - 3–5 years of progressive HR experience, preferably in the retail or multi-location industry. - Solid understanding of HR practices, employee relations, and labor compliance. - Demonstrated ability to build strong relationships with business leaders and employees. - Strong problem-solving, coaching, and conflict resolution skills. - Excellent written and verbal communication skills. - Proficiency with HRIS and ATS systems. Preferred Qualifications - Bachelor’s degree in Human Resources, Business Administration, or a related field. - PHR, SHRM-CP, or working toward certification. - Labor Relations Experience. - Experience in a fast-paced, high-volume retail environment supporting multi-site operations. Benefits - Remote - US - Salary: $130,000 — $140,000 USD Additional Information Terrabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Click HERE to review our privacy policy.