Role Description DependentsAudit is a fast growing AI-native startup reinventing dependent eligibility verification for employer health plans. We are looking for a Part-Time Bilingual Operations Specialist to help employers confirm health plan eligibility for dependents currently enrolled on their health plan. This is a remote, part-time position working 20 - 30 hours per week. The ideal schedule is currently 8:00 AM EST to 12:00 PM EST, Monday through Friday. Pay: $18.00 - $23.00 per hour, depending on experience. Highlighted Duties - Communicate with employees by phone, email, and web portal - Answer incoming calls in both English and Spanish - Clearly explain documentation requirements to Spanish-speaking employees - Make outbound calls when needed, especially near the end of an audit period - Review submitted dependent verification documents and compare them against eligibility requirements - Determine whether submitted documents meet audit requirements or if additional information is needed - Respond to employee questions regarding documentation, eligibility, and audit status - Accurately enter notes, update records, and document audit activity - Handle confidential employee and dependent information safely and securely - Follow client-specific audit requirements and internal procedures - Assist with additional operational tasks as needed Qualifications - High school diploma or equivalent - Fluent in English and Spanish - Native or near-native Spanish speaking ability strongly preferred - Must be able to clearly explain documentation requirements in Spanish - Strong attention to detail and accuracy - Excellent written, verbal, listening, and interpersonal communication skills - Comfortable speaking with employees over the phone - Able to work independently in a remote environment - Reliable availability during morning hours, preferably 8:00 AM EST to 12:00 PM EST - Comfortable using web-based systems, email, and basic computer tools - Ability to handle confidential information professionally and securely Requirements - Must successfully complete a background check as a condition of employment. Benefits - Remote work - Paid training - Morning schedule - Opportunity for the role to grow into a full-time position as volume increases - Hands-on experience in employee benefits and dependent verification - Paid sick time or other paid leave in accordance with applicable law

• Provide techno-functional support and user administration for Oracle Primavera Unifier and any other specified products • Troubleshoot and resolve operational issues, taking ownership of ticket resolution, including follow-ups and communications • Configure and modify custom business processes, workflow setups, templates, and user-attribute forms • Translate business functional requirements into technical specifications • Own, maintain and improve knowledge base documentation, including instructions for addressing frequently occurring support issues • Lead customer communication and customer meetings for support (verbal and written) • Review, maintain, and support existing processes to ensure data quality and continual improvement • Coordinate with Oracle to address and resolve any identified bugs • Build reports to support business analysis and user inquiries • Prepare technical documents on processes, including support instructions for frequently occurring issues • Provide excellent customer service and support, ensuring user satisfaction and effective communication

• Join product demonstrations alongside our Account Executives • Serve as the bookkeeping and accounting subject matter expert during customer meetings • Answer accounting, reconciliation, and workflow-related questions from prospects • Help prospects understand how to solve their accounting and operational challenges • Assist customers with troubleshooting and resolving product-related issues • Investigate accounting discrepancies and reconciliation challenges • Work closely with our Product and Engineering teams to resolve complex customer questions • Provide clear and professional communication to customers • Help onboard and train new customers • Guide customers on accounting best practices and workflow optimization • Create and maintain support documentation and knowledge base content • Provide feedback to our Product team based on customer needs and requests • Perform other duties related to the position as assigned.

Role Description Même en télétravail tu pourras partager un vrai travail d’équipe. Ce poste te permet de te projeter dans ta vie professionnelle mais aussi dans ta vie personnelle ! - Poste 100% télétravail = pas de frais de déplacement !! - CDD à pourvoir dès maintenant (différentes dates d'intégration possible) jusqu’au 31 Octobre. - Amplitude de travail : du lundi au vendredi de 9h00 à 18h00 - Temps de travail au choix : 35h, 37h30 ou 40h hebdo - Tickets restaurant, prestations du CSE - Fixe + Primes individuelles motivantes - Après une solide formation initiale, ton responsable t’accompagne au quotidien à distance. - Trouver des missions de garde d’enfant à nos nounous - Accompagner les nounous durant toute la durée de la garde - Fidéliser les nounous Qualifications - Vous êtes bilingue anglais/français. - Titulaire d’un Bac+2 vous souhaitez un poste gratifiant tout en utilisant l’anglais. - Vous avez un accès internet haut débit et les conditions appropriées pour le travail à distance. - Vous êtes autonome, digne de confiance et vous faites preuve d’initiative. - Vous possédez une aisance au téléphone. - Vos qualités d’écoute, votre sourire et votre dynamisme vous permettent de créer des échanges interactifs et chaleureux avec vos interlocuteurs. - Vous êtes très à l’aise avec les outils informatiques. Benefits - Rémunération entre 2229€ et 2429€ brut mensuel Company Description Kinougarde, leader de la garde d’enfants à domicile, recrute pour accompagner son expansion. Notre mission : proposer des solutions aux parents et aux nounous qui recherchent une garde.