• Provide techno-functional support and user administration for Oracle Primavera Unifier and any other specified products • Troubleshoot and resolve operational issues, taking ownership of ticket resolution, including follow-ups and communications • Configure and modify custom business processes, workflow setups, templates, and user-attribute forms • Translate business functional requirements into technical specifications • Own, maintain and improve knowledge base documentation, including instructions for addressing frequently occurring support issues • Lead customer communication and customer meetings for support (verbal and written) • Review, maintain, and support existing processes to ensure data quality and continual improvement • Coordinate with Oracle to address and resolve any identified bugs • Build reports to support business analysis and user inquiries • Prepare technical documents on processes, including support instructions for frequently occurring issues • Provide excellent customer service and support, ensuring user satisfaction and effective communication

• Join product demonstrations alongside our Account Executives • Serve as the bookkeeping and accounting subject matter expert during customer meetings • Answer accounting, reconciliation, and workflow-related questions from prospects • Help prospects understand how to solve their accounting and operational challenges • Assist customers with troubleshooting and resolving product-related issues • Investigate accounting discrepancies and reconciliation challenges • Work closely with our Product and Engineering teams to resolve complex customer questions • Provide clear and professional communication to customers • Help onboard and train new customers • Guide customers on accounting best practices and workflow optimization • Create and maintain support documentation and knowledge base content • Provide feedback to our Product team based on customer needs and requests • Perform other duties related to the position as assigned.

Role Description Même en télétravail tu pourras partager un vrai travail d’équipe. Ce poste te permet de te projeter dans ta vie professionnelle mais aussi dans ta vie personnelle ! - Poste 100% télétravail = pas de frais de déplacement !! - CDD à pourvoir dès maintenant (différentes dates d'intégration possible) jusqu’au 31 Octobre. - Amplitude de travail : du lundi au vendredi de 9h00 à 18h00 - Temps de travail au choix : 35h, 37h30 ou 40h hebdo - Tickets restaurant, prestations du CSE - Fixe + Primes individuelles motivantes - Après une solide formation initiale, ton responsable t’accompagne au quotidien à distance. - Trouver des missions de garde d’enfant à nos nounous - Accompagner les nounous durant toute la durée de la garde - Fidéliser les nounous Qualifications - Vous êtes bilingue anglais/français. - Titulaire d’un Bac+2 vous souhaitez un poste gratifiant tout en utilisant l’anglais. - Vous avez un accès internet haut débit et les conditions appropriées pour le travail à distance. - Vous êtes autonome, digne de confiance et vous faites preuve d’initiative. - Vous possédez une aisance au téléphone. - Vos qualités d’écoute, votre sourire et votre dynamisme vous permettent de créer des échanges interactifs et chaleureux avec vos interlocuteurs. - Vous êtes très à l’aise avec les outils informatiques. Benefits - Rémunération entre 2229€ et 2429€ brut mensuel Company Description Kinougarde, leader de la garde d’enfants à domicile, recrute pour accompagner son expansion. Notre mission : proposer des solutions aux parents et aux nounous qui recherchent une garde.

Role Description Do you have a passion for technology and a dedication to outstanding customer service? As a Customer Support Associate, you’ll assist Yodeck customers, respond to their questions, and guide product usage and troubleshooting. Our Support Team provides help through an online ticketing system integrated with chat that is accessible through the app. Our new Customer Support Associate should be available to work on shifts Wednesday to Friday (10:00-18:00 or 14:00-22:00) & Saturday to Sunday (06:00-14:00 or 14:00-22:00 or 22:00-06:00) to support all Yodeck customers worldwide. 90% of inquiries come from the US, Canada, and the rest of the world. Join our team and help customers enhance their everyday lives with Yodeck's innovative solutions! Qualifications - Excellent writing and verbal communication skills in English (C1 level). - Strong attention to detail and analytical skills to diagnose issues and develop effective solutions quickly. - Ability to handle unexpected changes and customer concerns with professionalism. - A genuine desire to help customers and a commitment to providing excellent service. - Experience in customer support or technical support roles will be appreciated. Requirements - Handling incoming phone calls, messages, and emails from Yodeck customers. - Providing information and assistance on Yodeck products & features, such as billing and sales questions. - Troubleshooting basic technical issues and offering solutions to customer inquiries. - Processing warranty claims, repairs, and replacements. - Triage and prioritize tickets to resolve critical issues by working closely with customer success & tech support teams. - Offering product recommendations based on customer needs and preferences. - Maintaining high customer satisfaction through professional and courteous communication. - Available to work on shifts Wednesday to Friday (10:00-18:00 or 14:00-22:00) & Saturday to Sunday (07:00-15:00 or 15:00-23:00 or 23:00-07:00). Benefits - Competitive salary. - Company-wide bonus scheme and a great stock option plan. - Award-winning workplace, recognized as the Best Workplace. - Remote Work policy (for our Support team). - Office gym, nutritionist, and meal vouchers. - Individual training budget for professional development. - Private medical insurance plan. - Fun and collaborative start-up environment (with amazing offices!). - Flexible working arrangements. - Commuting expenses.