DependentsAudit

Role Description DependentsAudit is a fast growing AI-native startup reinventing dependent eligibility verification for employer health plans. We are looking for a Part-Time Bilingual Operations Specialist to help employers confirm health plan eligibility for dependents currently enrolled on their health plan. This is a remote, part-time position working 20 - 30 hours per week. The ideal schedule is currently 8:00 AM EST to 12:00 PM EST, Monday through Friday. Pay: $18.00 - $23.00 per hour, depending on experience. Highlighted Duties - Communicate with employees by phone, email, and web portal - Answer incoming calls in both English and Spanish - Clearly explain documentation requirements to Spanish-speaking employees - Make outbound calls when needed, especially near the end of an audit period - Review submitted dependent verification documents and compare them against eligibility requirements - Determine whether submitted documents meet audit requirements or if additional information is needed - Respond to employee questions regarding documentation, eligibility, and audit status - Accurately enter notes, update records, and document audit activity - Handle confidential employee and dependent information safely and securely - Follow client-specific audit requirements and internal procedures - Assist with additional operational tasks as needed Qualifications - High school diploma or equivalent - Fluent in English and Spanish - Native or near-native Spanish speaking ability strongly preferred - Must be able to clearly explain documentation requirements in Spanish - Strong attention to detail and accuracy - Excellent written, verbal, listening, and interpersonal communication skills - Comfortable speaking with employees over the phone - Able to work independently in a remote environment - Reliable availability during morning hours, preferably 8:00 AM EST to 12:00 PM EST - Comfortable using web-based systems, email, and basic computer tools - Ability to handle confidential information professionally and securely Requirements - Must successfully complete a background check as a condition of employment. Benefits - Remote work - Paid training - Morning schedule - Opportunity for the role to grow into a full-time position as volume increases - Hands-on experience in employee benefits and dependent verification - Paid sick time or other paid leave in accordance with applicable law