Managed global staffing across 30 plus countries with enterprise recruiting, oversight, training, and performance manage
Bookkeeping Support Specialist
Location
United States
Posted
13 hours ago
Salary
0
Seniority
Senior
Job Description
Bookkeeping Support Specialist
The Hello Team
• Join product demonstrations alongside our Account Executives • Serve as the bookkeeping and accounting subject matter expert during customer meetings • Answer accounting, reconciliation, and workflow-related questions from prospects • Help prospects understand how to solve their accounting and operational challenges • Assist customers with troubleshooting and resolving product-related issues • Investigate accounting discrepancies and reconciliation challenges • Work closely with our Product and Engineering teams to resolve complex customer questions • Provide clear and professional communication to customers • Help onboard and train new customers • Guide customers on accounting best practices and workflow optimization • Create and maintain support documentation and knowledge base content • Provide feedback to our Product team based on customer needs and requests • Perform other duties related to the position as assigned.
Job Requirements
- Proficient level of English (written and spoken)
- Excellent communication and problem-solving skills
- 3+ years of bookkeeping, accounting, or financial operations experience
- Strong understanding of accounting principles and bookkeeping best practices
- Experience with QuickBooks Online
- Ability to explain complex accounting concepts in a simple, customer-friendly way
- Comfortable working directly with customers in meetings and support interactions
- Ecommerce accounting experience is preferred
- Experience working with Amazon, Walmart, Shopify, or marketplace sellers is preferred
- Experience in customer support, consulting, implementation, or training roles is preferred
- Familiarity with software integrations and data troubleshooting is preferred
- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment
- Ability to quickly learn new systems, software, and workflows
- Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
- Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach
- Positive attitude and the ability to learn and adapt quickly
- Ability to understand and follow established processes accurately with minimal supervision
- Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs
- Interested in long-term career opportunities
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
Benefits
- 100% remote work
- Great work environment with potential for growth
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