Role Description We're looking for an Operations Manager to run the day-to-day operations of a growing home services company specializing in garage door installation and repair. You will be the owner's second-in-command, managing technician schedules, handling customer communications, preparing estimates, processing payments, and keeping the business running smoothly from end to end. This is a high-responsibility, customer-facing role. You will be the first voice many customers hear, the person coordinating field technicians in real time, and the one making sure every job is scheduled, followed up on, and closed out correctly. If you are organized, outgoing, genuinely great with people, and comfortable owning operations without being micromanaged, this role is a strong fit. Qualifications - Excellent spoken and written English communication skills with a warm, professional, and confident phone presence - Experience in dispatching, scheduling, or operations management in a service-based business - Home services industry experience in garage doors, HVAC, plumbing, electrical, or similar trades is strongly preferred - Proficiency with CRM platforms; Jobber experience is a strong plus - Strong organizational skills with the ability to manage multiple priorities and real-time schedule changes simultaneously - Comfortable speaking with customers, handling objections, and following up on sales opportunities - Proactive, dependable, and self-directed with the ability to own operations without constant oversight - Genuine interpersonal skills with the ability to build trust quickly with both customers and field technicians Requirements - Scheduling and Dispatch - Schedule customer appointments and dispatch technicians based on location, availability, and job type - Manage daily technician schedules and adjust in real time as jobs are completed, delayed, or added - Coordinate with field technicians throughout the day to ensure jobs are running on time and customers are informed - Customer Communication - Answer inbound customer calls and serve as backup support during high call volume periods - Communicate professionally and warmly with customers from first contact through job completion - Resolve customer issues, complaints, and follow-up requests with a solutions-first approach - Sales and Estimates - Prepare estimates and quotes based on job requirements and pricing guidelines - Follow up on open sales opportunities and convert inquiries into booked appointments - Support the owner in closing jobs and maintaining a healthy conversion rate on inbound leads - Invoicing and Payments - Create invoices and process customer payments accurately and on time - Maintain clean financial records and flag discrepancies or outstanding balances - CRM and Administrative Management - Maintain accurate and up-to-date customer records in Jobber or a similar CRM - Keep job notes, schedules, and customer history organized and accessible - Assist with general administrative and operational tasks as the business grows Benefits - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup so you can work wherever you're most productive - This role requires availability during US business hours - Operate as the owner's right hand with direct influence over how the business runs day to day - Join a growing home services company with a strong local reputation and a clear path to scale How to Apply Please include: - Your updated resume - A short Loom video (1 to 2 minutes) introducing yourself, describing your experience in operations or dispatching, and giving an example of how you handled a scheduling conflict or customer issue under pressure Only candidates who submit a Loom video will be moved to the next step of the hiring process. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: - Initial Application - Submit your application and complete our prequalifying questions - Video Introduction - Record a video introduction to showcase your communication skills and work experience - Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) - Recruitment Interview - Initial screening with our talent team - Executive Interview - Meet with senior leadership to discuss role alignment - Client Interview - Final interview with the client team you'd be supporting - Background & Reference Check - Professional reference verification - Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

• Develop and execute commodity sourcing strategies of increasing scale for high-quality drone components. • Emphasize on mechanical assemblies, motors, optics, molded plastics, machined metals, and composites, but also spanning image sensors, camera modules, and mobile and AI chipsets and other electronics. • Develop clear technology and commodity roadmaps for current and future programs. • Be the liaison between supply chain and engineering for supplier and component selection during NPI and sustaining projects. • Identify new high potential suppliers on a global basis. • Cultivate productive relationships with supply chain partners including vendor selection, cost, support, and product transactions. • Own RFI's, RFP's and RFQ's - ensuring all commercial terms are agreed and documented. • Drive price negotiation processes to ensure that Skydio’s commodity pricing is best in class. • Analyze current spend and evaluate current suppliers. • Maintain commodity consumption forecasts and associated plans of execution. • Consolidate spend across supply base to create leverage, analyze purchasing trends, and develop sourcing alternatives. • Monitor current market conditions, technology roadmaps, and identify supply/demand challenges & opportunities. • Work with finance and accounting during monthly close and financial planning cycles. • Identify and manage metrics required to ensure quality, performance, and durability of the product.

• Define and implement release schedules, ensuring that deadlines and business needs are met. • Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time. • Oversee the full release lifecycle, from planning and development to deployment and post-release support. • Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact. • Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle. • Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies, providing timely resolutions to minimize disruptions to the business. • Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support. • Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned. • Provide regular updates on the status of releases and the impact of upcoming changes to business operations. • Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction. • Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers. • Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions. • Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices. • Oversee version control and configuration management processes to maintain consistency and traceability across releases. • Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline. • Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability.

• Own and operate Fleetio's Deal Desk function end-to-end — including deal review, approval routing, and exception management — while continuously improving the systems and processes that support deals at every size and level of complexity • Own the commercial policy framework, including discount guardrails, approval matrices, and escalation paths that allow Sales to move fast with the right controls • Serve as a senior commercial advisor to Sales, Partnerships, and executive leadership on complex, strategic, and non-standard deals — bringing independent commercial judgment and clear recommendations, not just process facilitation • Support the full commercial lifecycle by reviewing new business, expansion, and renewal deals, ensuring consistent application of pricing policies and approval workflows across all GTM motions • Analyze pricing, discounting, and deal performance data trends to surface opportunities for productivity improvements • Leverage AI and automation tools to automate deal review triage, summarize non-standard contract terms, generate pricing scenario models, and reduce manual approval coordination • Collaborate with the Partnerships teams to develop the commercial framework for partner-sourced and partner-influenced deals, including deal registration, pricing rules, and margin structures • Define and report on internal metrics for the Deal Desk function — including deal approval SLAs and ARPU floors — and use data to continuously raise the bar on both speed and deal quality