Helping Companies Bring Joy to CX.
Senior Delivery Manager
Location
Colombia
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Senior Delivery Manager
Five9
• Define and implement release schedules, ensuring that deadlines and business needs are met. • Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time. • Oversee the full release lifecycle, from planning and development to deployment and post-release support. • Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact. • Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle. • Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies, providing timely resolutions to minimize disruptions to the business. • Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support. • Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned. • Provide regular updates on the status of releases and the impact of upcoming changes to business operations. • Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction. • Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers. • Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions. • Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices. • Oversee version control and configuration management processes to maintain consistency and traceability across releases. • Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline. • Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability.
Job Requirements
- Proven ability to lead and inspire cross-functional teams in complex and fast-paced environments.
- Strong collaboration skills to work effectively across multiple teams and departments.
- Deep understanding of the software development lifecycle (SDLC), particularly in continuous integration, continuous delivery (CI/CD), and release management.
- Strong organizational and time-management skills, with experience in managing multiple releases simultaneously.
- Expertise in Agile, Scrum, or other project management methodologies to plan, track, and execute releases efficiently.
- Strong analytical skills with the ability to identify potential risks early and mitigate them proactively.
- Ability to resolve issues under pressure, maintaining a calm and solution-oriented approach with very little guidance
- Excellent communication skills to articulate complex technical concepts to both technical and non-technical stakeholders.
- Ability to manage expectations, negotiate timelines, and ensure all parties are aligned on release goals and outcomes.
- Bachelor’s degree (or equivalent) in relevant discipline with 7+ years related work experience
- Proven track record of building mutually beneficial relationships at all levels.
- A focus on metrics-driven improvement, with a proven track record of refining processes and increasing efficiency over time.
- Customer focused, action and results orientated with an alignment to our Values.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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Role Description Du bist der erste Kontakt für Menschen, die eine Karriere im Vertrieb anstreben. Du erkennst ihr Potenzial, begeisterst sie für unsere Sales-Kurse und begleitest sie auf dem Weg zur Anmeldung. - Du stellst passende Bildungsangebote vor, erklärst Fördermöglichkeiten (z. B. Bildungsgutschein) und führst sie bis zum Vertragsabschluss. - Du hältst Kontakt zu potenziellen Teilnehmenden, gehst aktiv auf sie zu und bleibst dran – per Telefon, Mail, oder Video. - Du nutzt unser CRM-System für deine Beratungsgespräche, verfolgst Abschlüsse und entwickelst die Prozesse weiter. - Du analysierst den Wettbewerb, denkst strategisch und bringst deine Ideen aktiv ins Team ein. - Du willst wirklich etwas bewegen – für andere und für dich selbst. Qualifications - Fachkompetenz und Prozessdenken, welches du dir in deiner kaufmännischen Ausbildung angeeignet und durch 2-3-jährige Berufserfahrung in der Kundenbetreuung, im Call Center, im Vertrieb oder in der Personaldienstleistung erweitert hast - Erfahrung in der Beratung und im Vertrieb von Bildungsangeboten von Vorteil. - Klare Kommunikation und Freude am Kontakt mit anderen Menschen - auch am Telefon. - Selbstständigkeit und die Fähigkeit, schnell in ein neues Umfeld einzuarbeiten und viele verschiedene Aufgaben zu bewältigen. - Empathie für verschiedenste Lebenslagen und Situationen. - Motivation für ein dynamisches Umfeld mit vielen verschiedenen Aufgaben. - Sehr gute Deutschkenntnisse sowie ausgeprägte Kommunikationsstärke und empathische, wertschätzende Art. - Sicherer Umgang mit Google Workspace (Gmail, Calendar, Docs, etc.) und Hubspot. Benefits - Attraktives Gehaltspaket mit fixem Anteil sowie erfolgsbasierten Pauschale pro Vertragsabschluss. - 100% Remote - arbeite von dort, wo du am produktivsten bist. - Flexible Arbeitszeiten & viel Vertrauen - bei uns zählt der Output deiner Aufgaben. - Strukturiertes Onboarding und persönliche Weiterentwicklung durch regelmäßige Feedbacks. - Teamspirit trotz Remote – wir sehen uns regelmäßig bei Teamevents (meist in Deutschland). - EGYM Wellpass - vergünstigte Mitgliedschaft (16€/Monat) mit Zugang zu zahlreichen Fitness- und Sportangeboten in Deutschland. - Alternativ: Givve Card - 50€ monatlich steuerfrei zur freien Nutzung in Deutschland (z. B. Einkäufe, Shopping). - BusinessBike - lease dein Wunschrad, um auch im Alltag mobil und aktiv zu bleiben. Interview Prozess - Erstes Interview: Video Call mit einem unserer Chief of Staff Romina oder HR Managerin Rose, Dauer: 15 Minuten → Gegenseitige Vorstellung & Q&A. - Zweites Interview: Video Call mit unseren Sales Leads Julian oder Alina, Dauer: 30 Minuten → Gegenseitige Vorstellung & Q&A. - Fall-Beispiel: Kleiner Testlauf mit dir im Sales, Dauer: 45 Minuten.



