Five9 logo
Five9

Helping Companies Bring Joy to CX.

Senior Delivery Manager

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2001H1B SponsorCompany SiteLinkedIn

Location

Colombia

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree7 yrs expEnglishSDLC

Job Description

Senior Delivery Manager

Five9

• Define and implement release schedules, ensuring that deadlines and business needs are met. • Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time. • Oversee the full release lifecycle, from planning and development to deployment and post-release support. • Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact. • Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle. • Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies, providing timely resolutions to minimize disruptions to the business. • Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support. • Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned. • Provide regular updates on the status of releases and the impact of upcoming changes to business operations. • Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction. • Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers. • Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions. • Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices. • Oversee version control and configuration management processes to maintain consistency and traceability across releases. • Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline. • Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability.

Job Requirements

  • Proven ability to lead and inspire cross-functional teams in complex and fast-paced environments.
  • Strong collaboration skills to work effectively across multiple teams and departments.
  • Deep understanding of the software development lifecycle (SDLC), particularly in continuous integration, continuous delivery (CI/CD), and release management.
  • Strong organizational and time-management skills, with experience in managing multiple releases simultaneously.
  • Expertise in Agile, Scrum, or other project management methodologies to plan, track, and execute releases efficiently.
  • Strong analytical skills with the ability to identify potential risks early and mitigate them proactively.
  • Ability to resolve issues under pressure, maintaining a calm and solution-oriented approach with very little guidance
  • Excellent communication skills to articulate complex technical concepts to both technical and non-technical stakeholders.
  • Ability to manage expectations, negotiate timelines, and ensure all parties are aligned on release goals and outcomes.
  • Bachelor’s degree (or equivalent) in relevant discipline with 7+ years related work experience
  • Proven track record of building mutually beneficial relationships at all levels.
  • A focus on metrics-driven improvement, with a proven track record of refining processes and increasing efficiency over time.
  • Customer focused, action and results orientated with an alignment to our Values.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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