Lead customer trials and onboarding processes, coordinate installations, deliver training, and maintain ongoing communication to ensure a seamless transition to subscription services while driving urgency and resolving potential issues proactively.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments. You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes. Impact & Scope: Each implementation you lead directly enhances supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks. What you’ll be doing: Core Responsibilities - You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization - You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites - You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time - You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process - You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed - You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption - You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones - You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early - You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals - You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond - You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients - You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success About the team: The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. We take pride in solving complex, real-world problems together—supporting one another across time zones, sharing learnings openly, and celebrating wins big and small. This team is empowering by design: you’ll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other. Who you are: - You have 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion - You're genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success - You have proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures - You excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments - You have the analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities - You have a track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail - You can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success - You have proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences - You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus) - You're committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness - You're able and willing to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel) CompensationThe expected annual base salary range for this role is $80,000 - $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About FourKitesFourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

District Planning Specialist Location: Thousand Oaks, CA, US Employment Type: Full-time Work Type: Hybrid Pay: $41.92 – $62.84 EDISON EMPLOYEES: This site is only for external candidates. The Clean Energy Revolution Become a District Planning Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll play a key role in shaping reliable and efficient power for residential and commercial projects. This role offers the opportunity to collaborate with diverse customers and stakeholders and make impactful decisions that keep communities powered. If you’re ready to combine technical expertise with project management, this position is built for you. As a District Planning Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future? Responsibilities - Develops and prepares construction plans, drawings, and/or circuit maps; develops and designs electrical distribution plans, identifying necessary resources and providing cost estimates and follow through on policies, procedures, rules, rates, completion dates, and ensuring compliance of electrical designs. Performs calculations relevant to design with latest SCE standards and/or requests studies through Engineering when necessary. - Interacts with a diverse customer base on meeting electrical design needs and is responsible for providing successful outcomes for the customer and SCE on assigned or requested projects. - Participates in small to medium-sized residential, commercial and industrial projects; assists in determining scope of work, method of service, and construction methods for Distribution overhead and underground facilities; manages work orders/projects and maintains current understanding of industry practices and standards. - Provides technical support to licensing and certification proceedings related to new distribution/transmission lines and substation sites. - Stays up to date of current industry practices, standards and customer needs. - Identifies environmental requirements and coordinates required project components with other departments, customers, governmental bodies, and various external sources. - Supports project drawings and budget by monitoring internal and external customer timelines and expectations. - Manages multiple projects with project management principles, tools, and techniques effectively under tight time constraints, shifting priorities, and making critical decisions with minimal supervision. Manages project risks, resolves issues, and resolves escalations impacting project scope, timeline, and budget (work order pricing). - Performs field inspections to gather data relevant to the planning and development review process and to verify that planning development projects comply with approved plans. - A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity. Minimum Qualifications - One or more years of experience in Electrical Utility Distribution/Transmission/Telecommunication Design, Distribution/Transmission/Telecommunication Line Construction, or Engineering discipline. - Possess a valid Class C Driver’s License. Preferred Qualifications - Basic understanding of engineering principles, construction standards, and industry practices. - Experience with design tools such as CAD, GIS, or similar systems. - Experience using Microsoft Office (Word, Excel, Outlook). - Experience in customer service, project coordination, or similar support roles. - Training or education applying technical information (engineering, pole loading, drafting, construction, mapping, math, science, IT). - Ability to read or create simple distribution or technical drawings. - Ability to adapt to competing priorities while maintaining accuracy. - Ability to collaborate effectively across teams (clients, peers, management, agencies). - Completion of a Planner Utility Certification Program. - Experience managing customer or stakeholder interactions in a technical, construction, or utility environment, including providing clear information, addressing inquiries, and coordinating solutions. - Experience in UG utility design - Experience in customer service resolution Additional Information - This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs. - Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more! - The primary work location for this position is the Thousand Oaks Service Center. However, the successful candidate may also be asked to work for an extended amount of time at alternate work location. - Position will require up to 50% traveling and being out in the field throughout the SCE service territory. - This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week. - Relocation does not apply to this position. - This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides for the following tests: (EEI TECH (Test #5107)). Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position. - Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. - As of July 1, 2025, this position falls within the representation of ESC Local 20. As the company and the union work towards a collective bargaining agreement, please note that the conditions of employment listed on this job posting may be impacted depending on the results of bargaining. About Southern California Edison The people at SCE don’t just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world. Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.

Role Description We’re looking for an Implementation Specialist to help us lead and execute implementation projects for Hootsuite and Talkwalker products and solutions in order to contribute to long term customer success. You’ll work closely with our success team, leading multiple implementation projects simultaneously in a highly collaborative environment, ensuring deliverables are on time and aligned to customer needs. - Lead multiple customer implementation projects with a process and outcome-oriented approach, in order to deliver high quality standards and exceed customer expectations. - Discover customer needs and execute technical and business objectives of each implementation project, driving time to value and product adoption. - Identify project risks and work with internal stakeholders to mitigate and ensure successful implementation outcomes. - Design and conduct customized training sessions for customers, both online and in-person. - Maintain an in-depth understanding of Hootsuite’s products, apps, services as well as knowledge of external partner products and services. - Collaborate cross-functionally within the Implementation team as well as more broadly with Customer Success and Sales in order to optimize implementation outcomes. - Demonstrate agility by performing other duties as required. Qualifications - 2-5 years’ experience in a customer-facing or client management role using and implementing SaaS platforms, or equivalent combination of relevant experience. - Experience in project management is a plus. - Demonstrated ability to manage multiple customer projects and deliver based on project scope and customer needs. - Technical skills and ability to troubleshoot technical problems with respect to provision work. - Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their program needs. - Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results. - Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. - Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up. - Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding. Requirements - Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator: You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. Benefits - Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. - This posting is for a current vacancy for which we are actively hiring. - #LI-Remote Company Description - Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and/or summarizing interview feedback. - All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. - For more information about how we use AI and your rights, please see our Careers Privacy Policy.