AssetWatch

Lead customer trials and onboarding processes, coordinate installations, deliver training, and maintain ongoing communication to ensure a seamless transition to subscription services while driving urgency and resolving potential issues proactively.

Customer Support Representative (Bilingual, Spanish) Eastern Timezone United States AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. The Customer Support Representative (Bilingual, Spanish) will develop an understanding of AssetWatch products and services to support both hardware and network outages for external customers. This role requires fluency in both English and Spanish to effectively support and communicate with a diverse customer base. You will collaborate with stakeholders to ensure timely resolution and long-term solutions. We are only considering candidates who reside in EST timezone given. What’s the Opportunity - Manage multiple incoming streams of support requests via software platforms, phone, email, and internal channels - Provide support to customers in both English and Spanish across written and verbal communication channels - Support a customer base primarily located in Mexico, ensuring clear, culturally aware, and effective communication - Coordinate with internal and external stakeholders as needed to address complex cases and ensure long-term solutions - Work cross-functionally to support delivery of a high-quality customer experience, including sharing customer feedback with Product teams - Proactively contact customers to resolve issues before they escalate - Build strong, trusting relationships with customers and internal stakeholders through timely and effective communication - Identify opportunities to proactively address potential challenges or recurring issues - Meet or exceed case management and response time expectations - Utilize multiple software tools to diagnose issues and implement appropriate solutions - Promote customer loyalty through recognition and engagement initiatives - Perform other responsibilities as directed by the AssetWatch Support Manager Qualifications - 2+ years of experience in technical support or a related field - 2+ years of customer service experience (in-person or virtual) - Professional fluency in both English and Spanish (written and verbal), with the ability to support customers in both languages as a core job function - Experience working in high-volume support environments and ticketing systems - Experience with CRM platforms (Salesforce strongly preferred) - Ability to effectively use remote communication tools (e.g., Zoom, Slack) to collaborate and provide support - Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment #LI-REMOTE What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. - Competitive compensation package including stock options - Flexible work schedule - Comprehensive benefits including retirement plan match - Opportunity to make a real impact every day - Work with a dynamic and growing team - Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

Role Description We're growing FAST and seeking a Customer Success Manager to become a trusted advisor to customers and own the success of the partnership. You will help demonstrate the value for our customers and be their go-to contact, advocating and facilitating successful customer outcomes throughout the broader Asset Watch organization. To succeed in this role, you will need to focus on customer objectives, be a team player, have outstanding collaboration skills and the ability to think critically. You must be able to manage shifting business demands and be able to prioritize tasks appropriately. - Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction. - Acquire a deep knowledge of company products and value proposition. - Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. - Identify churn risk, and work proactively to eliminate that risk. - Develop and present strategic success plans that clearly deliver on customer expectations. - Be highly organized with strong CRM and territory management skills. - Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria. - Act as the go-to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience. - Facilitate Asset Watch customer onboarding, training, and initial user setup. - Meet retention and sales targets on a quarterly basis. Qualifications - 4+ years in account management or customer success. - 2+ years' experience selling additional products and services to existing accounts. - Experience with CRM platforms (Salesforce strongly preferred). - Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms. - Strong active listening skills with a desire and knowledge to understand and solve for customer needs. - Experience strategically consulting customers, creating success plans, and achieving their desired outcomes. - History of exceeding retention and expansion quotas. - Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement. - Ability to multi-task, prioritize and manage time effectively. - Exceptional organizational skills; be results-oriented with a bias for action. - Must embrace a culture of accountability. - Work autonomously with minimal supervision. - Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner. - Strong collaborator who can build trust and contribute to the success of the team. - Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed. - Professional appearance, excellent communication skills and professional conduct. Requirements - This role involves up to 15 - 20% domestic travel, primarily for client meetings and industry events. - This role is located in the United States. Benefits - Competitive compensation package including stock options. - Flexible work schedule. - Comprehensive benefits including retirement plan match. - Opportunity to make a real impact every day. - Work with a dynamic and growing team. - Unlimited PTO.

Role Description AssetWatch is seeking a Business Development Representative that will execute effective sales strategies to cultivate new business opportunities and facilitate growth for AssetWatch. A BDR will be responsible for generating and qualifying leads, setting appointments, and driving new business opportunities. The ideal candidate should have experience in sales development, lead generation, and manufacturing. - Schedule qualified online sales demonstration opportunities for appropriate Solution Architects through outbound calls, emails, text, and LinkedIn. - Understand prospect needs and pain points as well as how AssetWatch can help alleviate those pain points through our value propositions and solutions. - Schedule qualified online demonstration opportunities for appropriate Solution Architects to achieve monthly quotas in areas of calls and demonstrations completed. - Research accounts, identify key targets, and generate interest through telephone, email, and LinkedIn activity. - Maintain and expand AssetWatch’s prospect database of prospects within assigned territory. - Partner with Solution Architects to build/expand enterprise pipeline and close deals. - Maintain system hygiene by inputting accurate data and following defined sales processes. Qualifications - 1+ years of proven sales experience in manufacturing. - Track record of over-achieving in deliverables. - Strong phone presence and ability to perform high-volume outbound calls per day and account-focused. - Experience working with Salesforce or similar CRM along with additional platforms such as: Gong, Orum, Outreach, Chili Piper, ZoomInfo, LinkedIn Sales Navigator, Outlook, Zoom, Slack and more. - Excellent verbal and written communications skills. - Strong listening and presentation skills. - Ability to multi-task, prioritize, and manage time effectively. - Team player and collaborator. - Must bring a high level of enthusiasm, energy, and desire to be successful. - Always represent AssetWatch in a professional and appropriate manner. - Fluency in both French and English preferred but not required. Requirements - This role is located in the United States. Benefits - Competitive compensation package including stock options. - Flexible work schedule. - Comprehensive benefits including retirement plan match. - Opportunity to make a real impact every day. - Work with a dynamic and growing team. - Unlimited PTO.

Role Description We’re looking for a Customer Success Enablement Manager to elevate how our Customer Success organization equips teams to drive resolution, prove value, and enable long-term customer outcomes at AssetWatch. This role sits at the intersection of Customer Success, Product, Operations, and Revenue. You will design and operationalize enablement strategies that empower Customer Success Managers (CSMs), Condition Monitoring Engineers (CMEs), Implementation, and Support teams to deliver measurable impact across the full customer lifecycle. As AssetWatch expands its customer ecosystem, AI-driven insights, and enterprise capabilities, this role ensures our teams are aligned, confident, and equipped to translate innovation into customer value. Your work will directly influence retention, expansion, time-to-value, and customer trust. This is a builder role for someone who thrives in cross-functional environments and believes enablement is not just training, but operational leverage. - Own and evolve Customer Success onboarding and everboarding programs, leveraging existing CS training materials and structured paths to reduce ramp time and accelerate performance. - Develop and maintain scalable Customer Success playbooks that standardize best practices across onboarding, renewal, expansion, churn mitigation, and enterprise engagements. - Drive enablement across our core CS technology stack including Salesforce, Vitally, Gong, and QuickSight to ensure adoption, data accuracy, and actionable customer insights. - Translate product roadmap initiatives such as self-service integrations, enterprise APIs, Marketplace expansion, and resolution-focused features into clear enablement plans that prepare CS teams ahead of launches. - Equip teams to clearly articulate AssetWatch’s differentiated value, including AI + human expertise, predictive maintenance outcomes, and ROI storytelling. - Partner cross-functionally with Product, Engineering, Sales, and Operations to align enablement with strategic initiatives and automated resolution workflows. - Establish measurable enablement KPIs tied to customer health, renewal forecasting, time-to-value, and expansion growth. - Create structured feedback loops between frontline teams and leadership to continuously refine messaging, workflows, and training priorities. - Support Customer Success in navigating new offerings ensuring clear positioning, risk communication, and alignment with operational guardrails. - Continuously assess skills gaps across CSMs, CMEs, and support roles, and implement targeted programs to elevate strategic conversations, technical fluency, and enterprise-level engagement. Qualifications - 4+ years of experience in Customer Success Enablement, Customer Success Operations, Revenue Enablement, or a similar cross-functional role within a SaaS or industrial technology organization. - Strong understanding of Customer Success systems, including Salesforce, Vitally, Gong, and analytics dashboards. - Experience developing and scaling playbooks, onboarding programs, and operational documentation that drive consistency and reduce friction. - Deep understanding of the AssetWatch value narrative including predictive maintenance, AI-driven insights, and human expertise combined. - Ability to translate product innovation and roadmap updates into practical enablement programs aligned with customer-facing impact. - Strong cross-functional collaboration skills, with experience partnering across Product, Engineering, Sales, and Operations to influence outcomes. - Data-driven mindset with experience defining KPIs and measuring enablement impact against retention, expansion, and customer health metrics. - Exceptional communication and facilitation skills, comfortable leading virtual and live training, building multimedia content, and presenting to executive stakeholders. - Experience in predictive maintenance, IoT, industrial technology, or B2B SaaS environments preferred. Benefits - Competitive compensation package including stock options - Flexible work schedule - Comprehensive benefits including retirement plan match - Opportunity to make a real impact every day - Work with a dynamic and growing team - Unlimited PTO

Role Description AssetWatch is actively seeking a dedicated and experienced Senior Business Development Manager to oversee the day-to-day operations of our business development team within the sales department. The essence of this role is to ensure that our team not only meets but exceeds AssetWatch's growth and market expansion objectives through effective leadership, strategy, and especially through intensive coaching. - Serve as the primary coach for a team of quota-carrying Business Development Representatives (BDRs). - Provide comprehensive coaching on all facets of the sales process, from calls and emails to crafting effective talk tracks. - Develop and implement best practice operating strategies for the business development team, encompassing hiring, onboarding, training, and management of BDRs. - Conduct weekly one-on-one meetings with team members to monitor their progress, provide feedback, and discuss professional development. - Embrace the role of a player-coach by actively engaging in prospecting key accounts. - Partner with Marketing to craft and evaluate Account-Based Marketing (ABM) campaigns. - Educate and guide BDRs on AssetWatch's corporate messaging and strategy. - Oversee the efficient routing of sales leads and the effective use of sales tools by the BDR team. - Foster a culture of hard work, inclusivity, and collaboration. - Refine processes to achieve lead generation goals and monitor team metrics. - Proactively oversee the expansion of the sales pipeline and devise strategies to overcome potential challenges. Qualifications - A bachelor’s degree in business administration or a related field. - 5+ years of experience in sales or business development within a B2B context, preferably in SaaS and/or industrial sales. - 4+ years of experience in a leadership role, with a strong emphasis on team coaching and development. - Proficiency in tracking, forecasting sales pipeline, and revenue growth. - Exceptional time management and organizational skills. - Ability to work effectively in a fast-paced, challenging, and collaborative environment. - A strong drive to succeed and a passion for sales excellence and best practices. - Positive and energetic phone skills, excellent listening skills, and strong writing skills. - Experience with marketing and sales automation software. Benefits - Competitive compensation package including stock options. - Flexible work schedule. - Comprehensive benefits including retirement plan match. - Opportunity to make a real impact every day. - Work with a dynamic and growing team. - Unlimited PTO.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director of Financial Planning & Analysis will provide overall leadership and management of financial planning, reporting directly to the CFO. This individual will play a critical role in shaping the company’s strategic, financial, and operational plans while serving as a trusted partner to executive performing FP&A team to support the company’s continued global growth and operational scale. Qualifications - Bachelor’s degree in Finance, Accounting, Economics, or related field; MBA strongly preferred. - 12+ years of progressive experience in FP&A or strategic finance, including significant leadership responsibility. - Proven experience building, scaling, and developing FP&A teams in addition to managing them. - Experience leading FP&A within a rapidly growing, multi-entity organization. - Demonstrated success operating in an international, multi-entity environment. - Deep expertise in SaaS business models, financial modeling, and strategic and operational planning. - Strong executive presence with the ability to influence executive and cross-functional leaders and align stakeholders around financial strategy. - Advanced Excel and financial modeling capabilities; experience with Salesforce, NetSuite (or equivalents), and modern BI and AI tools required. Requirements - Build, lead, and scale a best-in-class FP&A organization capable of supporting a $100M+ ARR, rapidly growing, geographically diverse, hardware-enabled SaaS business; recruit, develop, and retain top-tier finance talent. - Operate as a hands-on, roll-up-your-sleeves leader while elevating the team’s analytical rigor, business acumen, and executive communication capabilities. - Establish a culture of accountability, continuous improvement, and operational excellence within the FP&A function. - Oversee financial business intelligence (BI) capabilities and drive consistent communication of key financial metrics and objectives across the company. - Lead the annual financial and operating plan, long-range strategic planning, quarterly reforecasts, and monthly performance reviews to support rapid growth at scale. - Own and continuously evolve the company’s integrated financial and operating model, incorporating SaaS and hardware revenue streams, cost structures, and unit economics. - Drive KPI development and performance management frameworks that align financial targets with operational execution and shareholder value creation. - Provide proactive financial insights and key metrics that drive decision-making, improve operational efficiency and profitability, and enhance operational scalability. - Serve as a trusted advisor to the CEO, CFO and executive leadership team, providing forward-looking insights that influence strategic decisions, capital allocation, pricing, investments, and resource prioritization. - Partner across the company to align financial plans with go-to-market expansion, operations, global growth initiatives, and systems scaling. - Support international and multi-entity expansion initiatives, including scenario modeling, investment analysis, and organizational capacity planning. - Strengthen financial systems, reporting infrastructure, data governance, and analytics to enable scalable, real-time visibility into business performance. - Improve forecast accuracy, automate reporting processes, and implement best-in-class planning, BI, and AI-enabled tools appropriate for a multi-entity, increasingly global organization. - Ensure financial processes and analytics evolve in step with growth, complexity, and geographic expansion. - Deliver clear, concise, and insightful executive and Board-level reporting packages that translate financial performance into strategic narratives and actionable recommendations. - Prepare leadership for investor and Board discussions through scenario analysis, risk assessments, and performance analysis. Benefits - Competitive compensation package including stock options. - Flexible work schedule. - Comprehensive benefits including retirement plan match. - Opportunity to make a real impact every day. - Work with a dynamic and growing team. - Unlimited PTO.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The primary function of the Condition Monitoring Engineer is supporting the company’s unique value proposition by generating high quality and actionable data and information for its industrial customers. This role works closely with product development, installation and customer support teams, as well as customers’ reliability engineers. In this role, you will: - Collect and analyze vibration and temperature data at client sites, customizing data processing to the client’s asset and determining if maintenance is needed - Perform vibration data collection, data analysis, software modeling and programming, and engineering evaluations - Evaluate machinery health and condition, through detailed analysis of vibration data - Develop software modeling and programs to maintain and expand vibration data analysis library to improve ability to process data - Provide high-quality, actionable information to clients (e.g. setting appropriate alarm levels within the analytical tools to alert customers of pending failures) - Accompany hardware installation team and recommend placement of machine condition sensing units - Lead and grow AssetWatch predictive maintenance (PdM) tool develop program - Expand AssetWatch expertise in machine condition monitoring, beyond vibration analysis, to include ultrasonic analysis, oil/fluid analysis - Work closely with the product development team to create high-valued hardware and software solutions and expanded product offerings Qualifications - Minimum of five years of relevant experience with vibration data collection and analysis, ideally using FFT analyzers and predictive/preventative maintenance software (Must demonstrate technical competence) - Valid ISO Category II, or higher, vibration certification preferred. Continued certification expected - Strong understanding of electro-mechanical fundamentals, including AC induction and DC motors - Strong mechanical background with industrial equipment - centrifugal and reciprocating compressors, turbines, blowers, pumps, gearboxes, hydraulics, pneumatics, etc. - Proficient with the operation of one or more analyzers measuring vibration spectra and time waveforms - Proficient with developing optimum corrective actions based on findings of acquired field vibration analysis data, observations and discussions with key plant personnel - Must be able to work on and around elevated fixed and rotating equipment - Proficiency with Microsoft Office Suite and standard PC applications - Good communication and interpersonal skills - Desire to work in a “startup” environment and have a “startup” mentality – work collaboratively with others across all levels of the organization; resolve obstacles that may prevent the organization from achieving its mission; wear many hats as needed - Be customer focused - demonstrate the desire and knowledge to understand customer needs; provide personalized, professional service, accurate information and continuous communication - Demonstrate integrity - behave ethically, act fairly, and take responsibility for accomplishing work Benefits - Competitive compensation package including stock options - Flexible work schedule - Comprehensive benefits including retirement plan match - Opportunity to make a real impact every day - Work with a dynamic and growing team - Unlimited PTO

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly experienced Senior Embedded Firmware Engineer to join our engineering team. The ideal candidate will bring extensive expertise in developing, testing, and maintaining firmware for industrial IoT devices. This role demands a deep understanding of embedded systems, proven leadership capabilities, and a track record of delivering high-quality solutions in complex environments. - Lead the design, development, and optimization of firmware for embedded systems used in industrial IoT devices. - Collaborate with hardware engineers to ensure seamless integration of firmware and hardware components. - Architect and implement real-time operating systems (RTOS) and low-level drivers for microcontrollers and processors. - Define and implement robust communication protocols such as MQTT, Ethernet/IP, SPI, I2C, I2S, and UART. - Conduct advanced unit testing, debugging, and validation of firmware to ensure reliability and performance. - Optimize firmware for power efficiency, memory usage, and performance constraints in large-scale deployments. - Drive code reviews and ensure adherence to industry-leading coding standards and practices. - Create and maintain comprehensive technical documentation, including firmware architecture, design specifications, and testing procedures. - Collaborate with cross-functional teams, including software developers, data scientists, and product managers, to deliver high-quality IoT solutions. - Stay ahead of emerging technologies and industry trends to continuously enhance product offerings. Qualifications - Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, or a related field. - 10+ years of experience in embedded firmware development, with a strong focus on industrial or IoT applications. - Expert-level proficiency in programming languages such as C, C++, and Python. - Extensive experience with microcontroller and microprocessor platforms such as ARM Cortex-M and Cortex-A, PIC, STM32, and ESP32. - Advanced knowledge of embedded systems design, including hardware-software integration and system-level architecture. - Experience with cellular IoT (Cat-M1, NB-IoT) and private LTE/5G, with a strong understanding of modem integration, network protocols, RF performance optimization, and troubleshooting connectivity issues across various platforms. - Proficiency with RTOSs (e.g., FreeRTOS, Zephyr), Linux based OSs, and bare-metal programming. - In-depth understanding of wireless communication protocols such as Thread, Matter, Bluetooth, Wi-Fi, Zigbee, and LoRaWAN. - Advanced hands-on experience with debugging tools such as oscilloscopes, logic analyzers, and JTAG debuggers. - Proven ability to manage expectations, effectively prioritize tasks, and utilize issue and project management tools like Jira to ensure efficient project delivery and team collaboration. - Mastery of version control systems (e.g., Git) and CI/CD pipelines. - Excellent problem-solving skills and attention to detail. - Strong leadership, mentoring, and communication skills. Requirements - Expertise in cybersecurity principles and secure firmware development. - Familiarity with cloud platforms and IoT frameworks. - Proven ability to lead projects using agile development methodologies. Benefits - Competitive compensation package including stock options. - Flexible work schedule. - Comprehensive benefits including retirement plan match. - Opportunity to make a real impact every day. - Work with a dynamic and growing team. - Unlimited PTO.

The Product Marketing Manager will drive content strategy, campaign messaging, competitive intelligence, and sales enablement initiatives that accelerate pipeline growth and customer expansion. This role sits at the intersection of Product, Sales, Customer Success, and Marketing, ensuring our messaging is clear, differentiated, and consistently executed across all channels. You will turn product capabilities into compelling stories that resonate with industrial manufacturing audiences and drive measurable impact. Campaigns & Product Launches Support software product launches with positioning, enablement materials, and customer-facing assets Collaborate with Senior PMM and Demand Generation to support integrated product campaigns Develop messaging briefs and thematic pillars for multi-channel campaigns Support software product launches with positioning, enablement materials, and customer-facing assets Collaborate with Senior PMM and Demand Generation to support integrated product campaigns Develop messaging briefs and thematic pillars for multi-channel campaigns Sales & Customer Enablement Equip Sales and CSM teams with messaging tools, battlecards, pitch materials, and training Build and maintain a structured, accessible content library for revenue teams Identify enablement gaps and continuously improve materials Support lifecycle messaging from acquisition through expansion Equip Sales and CSM teams with messaging tools, battlecards, pitch materials, and training Build and maintain a structured, accessible content library for revenue teams Identify enablement gaps and continuously improve materials Support lifecycle messaging from acquisition through expansion Competitive Intelligence Own ongoing monitoring of the competitive landscape, including messaging, positioning, and market shifts Develop internal competitive briefs and battlecards to strengthen differentiation Partner with Sales to ensure frontline teams are confident in competitive conversations Own ongoing monitoring of the competitive landscape, including messaging, positioning, and market shifts Develop internal competitive briefs and battlecards to strengthen differentiation Partner with Sales to ensure frontline teams are confident in competitive conversations Content & Messaging Strategy Develop and own the overarching content strategy aligned to company priorities and go-to-market initiatives Create campaign messaging frameworks that clearly articulate differentiated value Translate technical product capabilities into compelling, customer-centric messaging Ensure consistent messaging across website, campaigns, sales materials, and customer communications Partner with the Director of Product Marketing on persona definitions and communication Develop and own the overarching content strategy aligned to company priorities and go-to-market initiatives Create campaign messaging frameworks that clearly articulate differentiated value Translate technical product capabilities into compelling, customer-centric messaging Ensure consistent messaging across website, campaigns, sales materials, and customer communications Partner with the Director of Product Marketing on persona definitions and communication Product Awards & Market Recognition Identify relevant industry awards and recognitions Partner with cross-functional teams to draft award submissions Identify relevant industry awards and recognitions Partner with cross-functional teams to draft award submissions