Role Description Join a growing software solutions team and help clients successfully implement, configure, and optimize business systems. Duties & Responsibilities - Customer Support & Client Relationship Management: - Monitor and manage company support platforms, ensuring client queries are addressed within agreed service levels. - Build and maintain professional relationships with clients, acting as a trusted advisor during implementation and support engagements. - Investigate, troubleshoot, and resolve software-related issues efficiently. - Escalate complex technical issues where necessary while maintaining clear communication with clients. - Ensure support requests are accurately documented, managed, and closed within expected timeframes. - Gather client feedback and communicate enhancement opportunities and future requirements to the product and development teams. - Provide clear guidance and recommendations to clients to maximize the value of the software solution. - Software Implementation & Project Delivery: - Lead and support the implementation of Capisol software solutions for new and existing clients. - Analyze client business requirements to meet operational needs and best-practice processes. - Work closely with the project manager to ensure implementation milestones and deliverables are achieved. - Conduct software testing, user acceptance testing support, and implementation validation activities. - Deliver client training sessions both remotely and on-site, ensuring successful user adoption. - Identify process improvement opportunities and recommend solutions that enhance client outcomes. - Assist with data migration, system configuration, and integration activities where required. - Contribute to implementation methodologies, documentation, and continuous improvement initiatives. Qualifications - Tertiary qualification in Information Technology, Information Systems, Business, or a related field. - 2–5 years' experience in software implementation, application support, business systems consulting, or a related technical role. - Experience working directly with clients in a consulting, support, or project delivery environment. - Exposure to ERP, CRM, document management, workflow, or SaaS platforms will be advantageous. - Experience facilitating training sessions and user onboarding is beneficial. Requirements - Market Related Interested? For more information, please reach out.

Title: Policy Specialist #W5467 (Office of Trauma & Resilience Policy) - 5106539 - Richmond, Virginia, United States - Department of Social Services - Administrative Services - Health and Human Services - Full-Time (Salaried) - Department of Social Services Job Description: - Title: Policy Specialist #W5467 (Office of Trauma & Resilience Policy) - State Role Title: Prog Admin Specialist II - Hiring Range: $80,000 - $85,000/yr. - Pay Band: 5 - Agency: Department of Social Services - Location: DSS HOME OFFICE - Agency Website: www.dss.virginia.gov - Recruitment Type: General Public - G Job Duties At the Virginia Department of Social Services (VDSS), we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve. We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency - one of the largest in the Commonwealth of Virginia - partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have easy access to the services and benefits available to them. In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching - Employee Benefits. The Virginia Department of Social Services, Office of Trauma and Resilience Policy is currently seeking a Policy Specialist. This position is responsible for leading agency-wide organizational policy and systems change efforts to embed trauma-informed and healing-centered practices across DSS through policy development, implementation infrastructure, and organizational transformation; providing support, training, and technical assistance to support the well-being of the DSS workforce; and developing curricula and tools to ensure DSS and other human services agencies can embed trauma-informed and healing-centered policy into daily practice. Minimum Qualifications - Extensive knowledge of trauma-informed care and practice. - Demonstrated experience in the administration of human services, child welfare services, education, juvenile justice or other related fields. - Comprehensive knowledge of the impact of trauma on individuals and families and trauma-informed service delivery. - Ability to interpret laws, rules, and regulations related to systems supporting a trauma-informed, two generation/whole family service model. - Excellent written and oral communication skills, including the ability to create, effectively articulate and present complex concepts, ideas and strategies to senior leadership and others throughout the organization. - Ability to deliver compelling presentations in both small and large group settings and orient the message to value the needs of the audience. - Demonstrated ability to collect and analyze information for federal and state data reporting. - Strong problem solving, clear decision-making and critical thinking skills. - Skilled in motivating, influencing, and supporting others to accomplish team and organizational goals. - Ability to provide technical assistance to state and local staff and maintaining effective working relationships with a wide range of internal and external individuals. - Knowledge of racial inequities and disproportionality. Additional Considerations - Experience conducting applied research or data analysis and translating findings into clear, actionable policy or practice recommendations. - Experience working with state level legislation, regulations, or policy development, including the ability to assess the appropriateness of actions within a government or human services context. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks. VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. Please be advised that this position may be approved to work onsite for two days per week and work remotely for three days per week. Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line "Virginia Jobs" (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date. The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce. VDSS does not provide sponsorship. VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process. If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the "Virginia Jobs" (PageUp) employment site when you apply. Contact Information Name: VDSS - Division of Human Resources Phone: Email: In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

• Lead multiple end-to-end Paradox implementation projects integrated with Workday. • Gather business requirements and translate them into scalable Paradox solutions. • Configure and deploy conversational AI, workflow automation, employee self-service, and business process solutions utilizing the Paradox platform. • Design and implement integrations between Paradox and Workday. • Work across multiple Workday modules including (must have experience with least 2-3 modules): Core HCM, Recruiting, Talent & Performance, Learning, Compensation, Benefits, Absence Management, Time Tracking, Payroll (preferred). • Collaborate with Workday functional and technical teams to ensure seamless data flow and process automation. • Support solution design, configuration, testing, UAT, deployment, and post-production support. • Develop integration specifications, data mapping documents, and technical documentation. • Troubleshoot and resolve implementation and integration issues. • Provide recommendations on best practices, governance, and optimization opportunities. • Deliver stakeholder training and knowledge transfer sessions.

• Manage CRM and ERP software implementation projects for clients with 5-500 users. • Participate in functional and technical working groups and progress meetings. • Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process. • Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources. • Design and deliver key stakeholder training on system configuration as well as end user training. • Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.