Hootsuite

Role Description We’re looking for an Implementation Consultant to lead the implementation of Talkwalker and Hootsuite’s Enterprise product and service offerings for customers with complex needs. You will maintain top-notch expertise in Hootsuite’s implementation methodology and strive to accelerate the time to first value for Enterprise customers by driving successful adoption in the most efficient way possible. - Manage all Project activities related to solution implementation including: - Leading scoping sessions - Documenting requirements - Creating project plans - Assigning launch and training resources - Managing customer and internal stakeholder expectations - Delivering a healthy adoption rate of 70% or more - Develop strong and trusted relationships with customers throughout the implementation project lifecycle. - Foster a seamless transition from initial sale through successful delivery by establishing relationships with customers during the pre-sales cycle and with cross-functional teams post sale. - Partner with customers to identify key business goals and objectives to align products and services with the customer’s desired outcomes. - Set clear project expectations and achievable timeline goals required to execute the technical and business objectives based on the scope of the implementation and supporting adoption, rollout and governance strategies and education plans. - Define and communicate project risks to customer stakeholders with a solutions-oriented approach. - Develop a deep understanding and best practices to support vertical and general industry trends with a focus on how social media drives business value and ROI. - Demonstrate agility by performing other duties as required. Qualifications - 5+ years proven experience in Enterprise project implementation in IT, SaaS or consulting-related functions. - Proven project management skills and an ability to work with multiple Enterprise customers to deliver projects on time, within scope and on budget. - Demonstrated ability to identify and translate complex business requirements into solutions that meet a customer’s goals and objectives. - Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished. - Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems. - Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding. - Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. - Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results. Requirements - Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator: You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. Benefits - Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. - This posting is for a current vacancy for which we are actively hiring. - #LI-Remote

Role Description We’re looking for a Senior DevOps Developer who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team that owns one or more pieces of the production application environment and the developer experience, you will own and deliver in service of quarterly goals on the team. This role is within our Backend Platform team. The team primarily uses Go, Scala, and PHP and has expertise in technologies such as Kafka, various AWS services, and some infrastructure-as-code tools. Your primary focus will be on developing services and tools for our product development teams as well as modernizing our existing platform. Based out of British Columbia, you will report to the Senior Manager, Software Development, DevOps. What You’ll Do: - Design and build software - tools, libraries, automation, services, and glue scripts - Responsible for the reliability, security, and integrity of our large, cloud-based platform - Participate in a flexible on-call rotation - Lead by owning project milestones, epics or features - Practice continuous improvement, contributing to culture, process, and direction in your team and across our department - Develop processes and automation to eliminate repetitive tasks - Design and build our infrastructure platform - Identify and implement new platform features - Research and evaluate new technologies - Refactor, rewrite or retire existing platform features - Operate our developer experience and production application environments - Diagnose and repair our distributed systems - Perform maintenance, upgrades, and migrations - Control or eliminate repetitive tasks, alert noise, and business-as-usual work - Enable development teams - Provide executable interfaces to our infrastructure platform - Provide tools and best practices to support the entire software development lifecycle - Collaborate with others across the organization to solve problems and build better processes, systems, and software - Communicate by mentoring, writing documentation, participating in meetings, and sharing your work at demos Qualifications - A degree in Computer Science or Engineering - At least 5 years of experience in an SRE, DevOps or software engineering role - Track record of substantial contributions to software projects with high business impact - Nice to have: Experience in backend development and devops, ideally with experience in creating tools and services for other developers - Experience with mentoring, coaching, and pairing with coworkers - Experience writing clean code that performs well at scale and an understanding of SaaS software development practice - Experience using infrastructure-as-code tools to build and run cloud infrastructure - Optional: Experience with operating, building and maintaining cloud infrastructure - Working knowledge of Linux systems administration, including troubleshooting system-level issues, networking (L3-L7) and basic monitoring is preferred - Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs - Creativity and Innovation: seek new and better ways of doing things, generating original and imaginative ideas, products, and/or solutions - Problem Solving: uses an organized and logical approach to find solutions to complex problems - Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects Who You Are - Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator: You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. Guiding Principles - Step Up: Show the world what it looks like to live and work by these guiding principles. - One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. - Customer Obsessed: Focus relentlessly on helping our customers succeed. - Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. - Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. - Neighbours & Allies: Give back to our communities and be an ally. Pay Range Canada Pay Range For This Role: $115,400 — $161,600 CAD Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and/or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs.

Role Description We are seeking a Senior Global Demand Generation Manager to build and execute integrated programs that create, accelerate, and convert demand into qualified pipeline. This is a hands-on senior role for someone who can translate business priorities, market signals, and account intelligence into coordinated demand generation programs across regions and segments. Reporting to the Senior Director, Enterprise Acceleration, you will work across North America, EMEA, and Emerging Markets, with distinct approaches for Mid-Market and Enterprise audiences. The role will have immediate responsibility for several high-priority growth motions, including partner-led demand generation across Hootsuite’s strategic partners and ISV Suite ecosystem. This is not a narrow channel role. We are looking for someone who understands how targeting, messaging, channels, sales activation, partner motions, and measurement come together to create a pipeline. What You’ll Do - Develop and execute integrated demand generation programs aligned to regional, segment, product, and revenue priorities. - Build distinct demand motions for Enterprise and Mid-Market audiences. - Translate business goals and audience insights into coordinated programs across paid media, SEM, email, webinars, content syndication, and partner channels. - Manage each program from strategy through activation, optimization, and performance analysis. - Balance new demand creation with pipeline acceleration, account progression, and re-engagement opportunities. - Identify gaps in funnel progression and build programs to improve conversion, velocity, and pipeline movement. - Use intent, engagement, product, partner, and account-level signals to identify where demand is emerging. - Apply platforms such as 6sense or equivalent technologies to improve account prioritization, campaign activation, and coordination with Sales and BDR teams. - Evolve Hootsuite beyond a primarily form-fill-led demand model toward more proactive, signal-informed engagement. - Partner with Sales, RevOps, and Product Marketing to develop and expand Hootsuite's account-based marketing approach. - Build and oversee practical, repeatable account-based programs that reflect the realities of Hootsuite's Enterprise sales motion. - Own demand generation execution for priority partner motions, including Hootsuite's strategic partnerships and growing ISV Suite ecosystem. - Oversee co-branded content, campaign activation, account-based plays, joint events, and other partner-led programs. - Work closely with BDR/SDR, Sales, RevOps, Product Marketing, Regional Marketing, Lifecycle, and other channel owners. - Define clear expectations for how campaign and account signals move into sales action, nurture, recycling, or continued marketing engagement. - Perform other related duties as assigned. Qualifications - Senior Professional and specialized level experience of B2B SaaS demand generation experience, with meaningful responsibility for pipeline creation and revenue outcomes. - Proven experience building and running integrated demand generation programs across multiple channels. - Strong understanding of Enterprise and Mid-Market demand motions and how they differ in targeting, engagement, sales alignment, and measurement. - Hands-on experience with account-based marketing, including segmentation, account selection, orchestration, activation, and measurement. - Experience using intent, engagement, or account intelligence platforms such as 6sense or equivalent technologies. - Partner marketing or ecosystem experience, ideally within strategic alliances, co-sell, technology partnerships, or ISV environments. - Strong analytical judgment and the ability to distinguish activity from meaningful business impact. - Comfort operating in a changing environment, managing multiple priorities, and making thoughtful trade-offs based on business opportunity. - Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs over individual needs. - Decision Making: consistently chooses the best course of action to address business problems and/or opportunities. - Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding. - Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions. Benefits - Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. Company Description - This posting is for a current vacancy for which we are actively hiring. - #LI-Remote - Canada Pay Range For This Role: $116,100 — $162,700 CAD - Hootsuite uses artificial intelligence (AI) to support our recruitment process.

Role Description We're looking for a Customer Experience Operations Manager who serves as the primary technical administrator and subject matter expert for the Customer Office tech stack and related platforms. Reporting to Senior Director, you'll manage and optimize system configurations, workflows, automations, integrations, and reporting to support customer engagement strategies and operational processes. In this role, you'll drive workflow design and AI-enabled automation across the customer lifecycle to enhance efficiency, streamline processes, and improve service delivery. This role is open to remote-applicants within the state of Maharashtra, India. What You’ll Do - Customer Experience Systems Administration & Ownership - Act as the primary technical administrator and subject matter expert for the Customer Office tech stack, including Gainsight, Kantata (Mavenlink), and related platforms. - Own, manage, and optimize system configurations, including workflows, automation, business rules, integrations, and reporting. - Ensure systems are accurately configured, integrated, and aligned to enable customer engagement strategies and operational processes. - Provide advanced system support and troubleshooting, proactively resolving issues to minimize disruption and ensure continuity for Customer-facing teams. - Monitor system performance, conduct regular audits, and implement enhancements to maintain scalability, reliability and best-in-class system operations. - Workflow Design, Automation & AI Enablement - Design and implement end-to-end workflows across the customer lifecycle, ensuring seamless handoffs between teams and systems. - Drive AI and automation initiatives, including predictive health scoring, intelligent triggers, and workflow automation to improve customer engagement and team efficiency. - Identify and implement process improvements, leveraging automation and system enhancements to reduce manual work and optimize performance. - Partner with cross-functional stakeholders to gather requirements, evaluate impact, and deliver scalable system solutions. - Collaborate with Customer Success, Support, and Professional Services teams to maximize system capabilities and improve service delivery. - Plan and drive implementation of new tools, features, and enhancements, ensuring successful rollout, adoption and integration. - Manage vendor relationships and evaluate new technologies, including AI-driven solutions. - Operational Excellence & Enablement - Identify opportunities to continuously improve processes, workflows, and system usage across the Customer Office. - Act as a trusted advisor and systems expert, providing guidance, training, and best practices to internal teams. - Support change management and enablement to ensure effective adoption of tools and processes. - Perform other related duties as assigned. Qualifications - 8+ years of experience in Customer, Revenue, or Operations roles, with significant hands-on experience in ownership of platforms such as Gainsight, Kantata, Salesforce, or similar tools, ideally in SaaS or technology environments. - Proven experience in configuring, optimizing, and maintaining Customer Experience or Customer Success platforms, including workflows, automation, and reporting. - Preferred: Gainsight Admin, Experience with Professional Services Automation tools (e.g., Kantata/Mavenlink) and CRM platforms (e.g., Salesforce) and data integration tools. - Experience with system integrations, data management, and reporting/analytics. - Experience implementing or leveraging AI and automation solutions in operational environments. - Strong understanding of the end-to-end customer lifecycle and Customer Experience strategy. - Demonstrated ability to translate business requirements into technical solutions and deliver scalable systems. - Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs over individual needs. - Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions. - Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding. - Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems. Who You Are - Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator: You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. Guiding Principles - Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp - One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe - Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed - Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile - Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses - Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. #LI-Remote Use of AI in Hiring: Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and/or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

Role Description We are looking for a Lead, Data Development, AI Platform to lead the team building and operating the technical platform behind Hootsuite's Analytics MCP. This includes routing infrastructure, orchestration services, agent infrastructure, and data pipelines that enable reliable AI-driven analysis at scale. You will set technical direction for the team, strengthen engineering practices, and translate target architecture and integration standards into secure, production-grade systems that Data Analytics & AI teams can confidently build on. This is a hands-on technical leadership role. You will stay close to the code while owning delivery outcomes, engineering quality, and the team's culture of craft and accountability. You will develop strong, well-reasoned recommendations on how the platform and orchestration architecture should evolve, seek approval at the Senior Manager and Director level, and then guide the team through disciplined execution. You will also partner closely with AI Context & Integration and AI Data Architecture to ensure the platform, context layer, semantic layer, and downstream agent workflows operate as one coherent system. What You’ll Do: - Lead the design and delivery of the orchestration layer that connects the Analytics MCP platform across its most complex surfaces. - Develop clear technical recommendations for platform and orchestration architecture evolution. - Own the operational reliability, scalability, quality, and observability standards for core Analytics MCP components. - Set and uphold standards for data pipelines built for agent and programmatic consumption. - Drive technical build and implementation of internal tooling and agents that improve AI Engineering workflows. - Set the team's engineering standards and ways of working, while developing team members through coaching and feedback. - Collaborate closely with AI Context & Integration and AI Data Architecture to ensure platform changes integrate cleanly. - Perform other related duties as assigned. Qualifications - 8+ years of hands-on software, data, or AI platform engineering experience. - Experience leading or mentoring a small engineering team. - Strong hands-on programming capability across backend services, APIs, data pipelines, or platform infrastructure. - Experience building or operating orchestration across systems. - Working knowledge of AI and LLM-based systems. - Experience building data pipelines for programmatic or agent consumption. - Familiarity with platform reliability practices. - Ability to influence without direct authority. - Inclusive Leadership: Builds inclusive, cohesive teams. - Play to Win: Delivers results through others. - Long Range Planning: Identifies technical, organizational, and dependency risks. - Enablement: Challenges and supports others to deliver results. Requirements - Solution seeker: Focus on tackling new challenges and solving problems. - Lifelong learner: Bring a growth mindset and actively learn. - Resilient adapter: Maintain a thoughtful, calm approach in the face of change. - Intentional collaborator: Build positive working relationships across the business. - Critical challenger: Ask thoughtful questions to reach the best outcome. - Active communicator: Listen actively and communicate clearly. - Integrated thinker: Understand how your team's work advances broader organizational goals. - Accountable owner: Take pride in work and bring a mindset of ownership. - Bar-raiser: Help the team grow and succeed. Benefits - Accommodations will be provided as requested by candidates. - Remote work options available. - Canada Pay Range For This Role: $98,400 — $137,800 CAD. Company Description Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and/or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgment to review and evaluate relevant candidate information in addition to AI outputs.

Role Description We’re looking for an Implementation Specialist to help us lead and execute implementation projects for Hootsuite and Talkwalker products and solutions in order to contribute to long term customer success. You’ll work closely with our success team, leading multiple implementation projects simultaneously in a highly collaborative environment, ensuring deliverables are on time and aligned to customer needs. - Lead multiple customer implementation projects with a process and outcome-oriented approach, in order to deliver high quality standards and exceed customer expectations. - Discover customer needs and execute technical and business objectives of each implementation project, driving time to value and product adoption. - Identify project risks and work with internal stakeholders to mitigate and ensure successful implementation outcomes. - Design and conduct customized training sessions for customers, both online and in-person. - Maintain an in-depth understanding of Hootsuite’s products, apps, services as well as knowledge of external partner products and services. - Collaborate cross-functionally within the Implementation team as well as more broadly with Customer Success and Sales in order to optimize implementation outcomes. - Demonstrate agility by performing other duties as required. Qualifications - 2-5 years’ experience in a customer-facing or client management role using and implementing SaaS platforms, or equivalent combination of relevant experience. - Experience in project management is a plus. - Demonstrated ability to manage multiple customer projects and deliver based on project scope and customer needs. - Technical skills and ability to troubleshoot technical problems with respect to provision work. - Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their program needs. - Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results. - Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. - Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up. - Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding. Requirements - Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator: You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. Benefits - Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. - This posting is for a current vacancy for which we are actively hiring. - #LI-Remote Company Description - Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and/or summarizing interview feedback. - All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. - For more information about how we use AI and your rights, please see our Careers Privacy Policy.

Role Description We’re looking for a Procurement Manager to help us optimize Hootsuite’s global procurement process. You’ll be working on company-wide cost saving initiatives, strategic sourcing and procurement operations to increase Hootsuite’s profitability. This role is open to remote applicants in Canada (in Provinces where we can hire legally). The position is available for a fixed term from July 2026 to November 2027. - Oversee and project manage purchases from across the organization, including in some cases business critical engagements, acting as a central hub that brings together business partners, Hootsuite’s control functions (like Finance, IT, Legal, Privacy, etc.) and Hootsuite’s supply chain. - Negotiate complex contracts and commercial agreements, particularly in software/SaaS category, ensuring outcomes that balance cost, risk, performance, and long-term value. - Provide advice to all levels of the organization, including executives, on departmental purchasing priorities, technology stack and negotiation strategy. - Design, build and implement purchasing related processes to drive efficiency, compliance and cost savings. - Develop and analyze systems designed to provide data driven insights into the organization’s spend, and then use those insights to continually improve processes and execution. - Manage and optimize the company’s consolidated software budget, ensuring value, accountability and efficiency. - Work with the finance department and other stakeholders to optimize the company’s intake-to-pay cycle. Qualifications - At least 8 years of demonstrated procurement / purchasing experience or equivalent combination of education and experience. - At least 2 years of SaaS procurement, including familiarity and comfort level with hardware procurement. - Post-secondary education with a focus on business, supply chain, finance or a related field; bonus points for CSCP, SCMP or other supply chain management certifications. - Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results. - Demonstrates exceptional negotiation skills to influence stakeholders, resolve conflicts, and secure mutually beneficial outcomes in vendor engagements. - Demonstrates a desire to proactively help and serve internal/external customers meet their needs. - Focuses time/energy on the most important issues/opportunities. - Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities. - Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding. - Skilled at figuring out and managing the processes and timelines necessary to get work accomplished. Who You Are - Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator: You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. Compensation Canada Pay Range For This Role: $96,100 — $134,700 CAD Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and/or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

Role Description We’re looking for a Senior DevOps Developer who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team that owns one or more pieces of the production application environment and the developer experience, you will own and deliver in service of quarterly goals on the team. Based out of British Columbia, you will report into the Senior Manager, DevOps. - Design and build software - tools, libraries, automation, services, and glue scripts - Responsible for the reliability, security, and integrity of our large, cloud-based Linux infrastructure - Participate in a flexible on-call rotation - Lead by owning project milestones, epics or features - Practice continuous improvement, contributing to culture, process, and direction in your team and across our department - Develop processes and automation to eliminate repetitive tasks - Design and build our infrastructure platform - Identify and implement new platform features - Research and evaluate new technologies - Refactor, rewrite or retire existing platform features - Operate our developer experience and production application environments - Diagnose and repair our distributed systems - Perform maintenance, upgrades, and migrations - Control or eliminate repetitive tasks, alert noise, and business-as-usual work - Enable development teams - Provide executable interfaces to our infrastructure platform - Provide tools and best practices to support the entire software development lifecycle - Collaborate with others across the organization to solve problems and build better processes, systems, and software - Communicate by mentoring, writing documentation, participating in meetings, and sharing your work at demos Qualifications - A degree in Computer Science or Engineering - At least 5 years of experience in an SRE, DevOps or software engineering role - Track record of substantial contributions to software projects with high business impact - Experience with mentoring, coaching, and pairing with coworkers - Experience writing clean code that performs well at scale - Understanding of SaaS software development practice; ideally experience working on a SaaS product - Experience using infrastructure-as-code tools to build and run cloud infrastructure - Experience with operating, building and maintaining cloud infrastructure - Working knowledge of Linux systems administration, including troubleshooting system-level issues, networking (L3-L7) and basic monitoring is preferred - Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs - Creativity and Innovation: seek new and better ways of doing things, generating original and imaginative ideas, products, and/or solutions - Problem Solving: uses an organized and logical approach to find solutions to complex problems and looks beyond the obvious to understand the root cause of problems and proposes several possible solutions - Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects Who You Are - Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator: You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. Guiding Principles - Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp - One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe - Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed - Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile - Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses - Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. Pay Range Canada Pay Range For This Role: $115,400 — $161,600 CAD Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and/or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

Intermediate Software Developer, Backend Bucharest, Bucharest, Romania We’re looking for an Intermediate Software Developer, Backend who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team that owns one piece of the production application environment and the developer experience, you will execute on defined projects to achieve team-level goals. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for a hybrid model. This role is open remotely to applicants located in Bucharest, Romania. WHAT YOU’LL DO: - Write software - tools, libraries, automation, services - Design and build our infrastructure platform - Identify and implement new platform features - Research and evaluate new technologies - Refactor, rewrite or retire existing platform features - Operate our developer experience and production application environments - Diagnose and repair our distributed systems - Perform maintenance, upgrades and migrations - Control or eliminate repetitive tasks, alert noise, and business-as-usual work - Enable development teams - Provide executable interfaces to our infrastructure platform - Provide tools and best practices to support the entire software development lifecycle - Participate in a flexible on-call rotation - Communicate by writing documentation, participating in meetings, and showing off your work at demos WHAT YOU’LL NEED: - A degree in Computer Science or Engineering or equivalent experience working in a software engineering role - An ability to write software and working knowledge of software engineering practice (Java programming language and strong working knowledge of object-oriented programming concepts) - Proven experience creating stable, reliable, performing and maintainable code - Familiarity with data modeling and schema design - Knowledge of data structures and algorithms - Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding - Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs - Self Development: is personally committed to, and actively works to continuously improve - Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems - Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects - Preferred. Working knowledge of Linux systems administration, including troubleshooting system-level issues, networking (L3-L7) and basic monitoring - Preferred. Experience with operating, building and maintaining cloud infrastructure - Preferred. An understanding of SaaS software development practice; Ideally you have experience working on a SaaS product WHO YOU ARE: - Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. In all we do, our six guiding principles light the way: Step Up: Dare to go beyond the expected to achieve greatness. #StepUp One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. #LI-IA #LI-Remote Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

Role Description As Vice President, Enterprise Account Management you drive the vision of Hootsuite global retention and expansion motion. In this role, you’ll design and execute high impact strategies across North America and EMEA ensuring consistent, predictable growth and customer value realization across the enterprise portfolio. Reporting to the Chief Customer Officer, you will serve as a strategic thought partner to senior executives and collaborate cross-functionally with Sales, Product, Marketing, and Finance. In this role, you will shape and execute enterprise-wide strategies that elevate customer satisfaction, drive retention, and scale impact across the business. This is a remote role, based out of Eastern North America, in Provinces and States we can hire in legally. What You’ll Do - Define and own the global Enterprise Account Management vision and strategy, aligning to corporate objectives and driving sustainable growth through retention, expansion, and full portfolio adoption across priority accounts. - Lead a high-performing Account Management leadership team, performing full scope of people management responsibilities while fostering a culture of global collaboration, achievement, and continuous learning in alignment with Hootsuite's commitment to Diversity, Equity, and Inclusion. - Architect and continuously evolve the global operating model, segmentation strategy, and engagement frameworks for Enterprise Account Management to meet shifting market dynamics and customer needs, ensuring alignment with executive leadership and cross-functional priorities. - Serve as a senior executive sponsor for strategic accounts, leading critical escalations, and shaping long-term partnerships that maximize customer lifetime value and minimize churn risk. - Establish and operationalize a global performance management system, including forecasting, KPI governance, and executive reporting, to drive predictability, accountability, and data-informed decision-making across the Global Revenue Organization. - Drive organizational excellence through leadership accountability, ensuring robust succession planning, talent development, and performance management that consistently delivers outsized business impact. - Champion a data-driven culture, leveraging advanced analytics and customer insights to influence executive decision-making, proactively mitigate risk, and uncover opportunities for growth and optimization. - Lead enterprise-wide transformation and change initiatives, partnering with senior executives across Revenue, Finance, People, and Operations to ensure alignment, scalability, and readiness for future growth. - Act as a visible and influential senior leader, setting the tone for strategic thinking, innovation, and operational rigor, while coaching leaders and promoting best practices across the organization. - Demonstrate leadership and agility by embracing and performing other duties as required. Qualifications - 15+ years of experience in account management and/or customer success, with a strong track record of effective leadership at the senior level, high-performance, scalable growth, and customer retention. - Proven experience leveraging data to drive decision-making, including forecasting, segmentation, and translating insights into measurable retention and expansion outcomes. - Strong quota-carrying experience in SaaS with direct responsibility for a team’s revenue targets. - Proven experience and success in leading global teams, managing diverse stakeholders, and fostering a customer-centric culture. - Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results. - Accountability: Hold self and others accountable to meet commitments. - Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. - Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action. - Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships. - Priority Setting: Focuses time/energy on the most important issues/opportunities, clearly understanding how to assess the importance of tasks and decisions. - Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects. - Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals. - Play to Win: Capably delivers results through others, establishing clear direction, helping others achieve their best work. - Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; builds an integrated plan for course of action to accomplish this vision. - Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team. Who You Are - Solution seeker: Focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator: Build positive working relationships across the business, bringing people together to foster new opportunities and facilitate the efficient flow of information. - Critical challenger: You have the trust in your team to ask difficult questions to get to the best end result. - Active communicator: Listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker: Look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner: Take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser: Step up to help your team grow and succeed, even when that means going beyond what might be expected. Guiding Principles - Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp - One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe - Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed - Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile - Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses - Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. #LI-NS1 Use of AI in Hiring: Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and/or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.