Hootsuite

Role Description As Vice President, Enterprise Account Management you drive the vision of Hootsuite global retention and expansion motion. In this role, you’ll design and execute high impact strategies across North America and EMEA ensuring consistent, predictable growth and customer value realization across the enterprise portfolio. Reporting to the Chief Customer Officer, you will serve as a strategic thought partner to senior executives and collaborate cross-functionally with Sales, Product, Marketing, and Finance. In this role, you will shape and execute enterprise-wide strategies that elevate customer satisfaction, drive retention, and scale impact across the business. This is a remote role, based out of Eastern North America, in Provinces and States we can hire in legally. What You’ll Do - Define and own the global Enterprise Account Management vision and strategy, aligning to corporate objectives and driving sustainable growth through retention, expansion, and full portfolio adoption across priority accounts. - Lead a high-performing Account Management leadership team, performing full scope of people management responsibilities while fostering a culture of global collaboration, achievement, and continuous learning in alignment with Hootsuite's commitment to Diversity, Equity, and Inclusion. - Architect and continuously evolve the global operating model, segmentation strategy, and engagement frameworks for Enterprise Account Management to meet shifting market dynamics and customer needs, ensuring alignment with executive leadership and cross-functional priorities. - Serve as a senior executive sponsor for strategic accounts, leading critical escalations, and shaping long-term partnerships that maximize customer lifetime value and minimize churn risk. - Establish and operationalize a global performance management system, including forecasting, KPI governance, and executive reporting, to drive predictability, accountability, and data-informed decision-making across the Global Revenue Organization. - Drive organizational excellence through leadership accountability, ensuring robust succession planning, talent development, and performance management that consistently delivers outsized business impact. - Champion a data-driven culture, leveraging advanced analytics and customer insights to influence executive decision-making, proactively mitigate risk, and uncover opportunities for growth and optimization. - Lead enterprise-wide transformation and change initiatives, partnering with senior executives across Revenue, Finance, People, and Operations to ensure alignment, scalability, and readiness for future growth. - Act as a visible and influential senior leader, setting the tone for strategic thinking, innovation, and operational rigor, while coaching leaders and promoting best practices across the organization. - Demonstrate leadership and agility by embracing and performing other duties as required. Qualifications - 15+ years of experience in account management and/or customer success, with a strong track record of effective leadership at the senior level, high-performance, scalable growth, and customer retention. - Proven experience leveraging data to drive decision-making, including forecasting, segmentation, and translating insights into measurable retention and expansion outcomes. - Strong quota-carrying experience in SaaS with direct responsibility for a team’s revenue targets. - Proven experience and success in leading global teams, managing diverse stakeholders, and fostering a customer-centric culture. - Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results. - Accountability: Hold self and others accountable to meet commitments. - Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. - Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action. - Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships. - Priority Setting: Focuses time/energy on the most important issues/opportunities, clearly understanding how to assess the importance of tasks and decisions. - Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects. - Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals. - Play to Win: Capably delivers results through others, establishing clear direction, helping others achieve their best work. - Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; builds an integrated plan for course of action to accomplish this vision. - Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team. Who You Are - Solution seeker: Focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator: Build positive working relationships across the business, bringing people together to foster new opportunities and facilitate the efficient flow of information. - Critical challenger: You have the trust in your team to ask difficult questions to get to the best end result. - Active communicator: Listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker: Look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner: Take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser: Step up to help your team grow and succeed, even when that means going beyond what might be expected. Guiding Principles - Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp - One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe - Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed - Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile - Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses - Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. #LI-NS1 Use of AI in Hiring: Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and/or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

Role Description We're looking for an AI Social Strategist to build Hootsuite's organic social presence with AI as the operating model from day one. Reporting to the Director, Marketing Channels & Distribution, you'll be embedded within the AEO team and own social as a system you continuously improve, not a list of tasks you execute. This role is open to remote applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component. What You'll Do: - Build and run an AI-first social system across Hootsuite Amplify and broader social channels (LinkedIn, X, Reddit, and Meta), using Claude, the Hootsuite MCP, and complementary tooling to automate the parts of the function that should not require a human. - Build reusable Claude skills and MCP-powered tools (brand-voice drafting, post analysis, listening synthesis, competitive briefs) so your work compounds instead of restarting every Monday. - Own social listening end-to-end using Talkwalker and complementary tools. Turn signal into weekly insights and quarterly content strategy, and build automated listening reports that go from raw data to interpreted insight without manual tagging. - Partner with the AEO team to monitor and grow Hootsuite's share of voice across AI answer surfaces (Brand Radar, third-party citations, creator content), while bridging social signal and AEO outcomes within the broader Brand Presence motion. - Develop social performance analysis as a system, not a manual report. Pair traditional engagement and reach metrics with AI-first KPIs (skills shipped, percentage of work automated, share of voice on AI surfaces, time-to-insight on listening). - Develop and ship innovative social programs across lead generation, employee advocacy through Amplify, executive thought leadership, and AI-native creative formats. - Treat your role as a system to continuously improve. Within six months, the bulk of recurring work should run through automated pipelines you've built, not manual execution. - Champion Hootsuite's internal AI tooling and MCP capabilities, providing structured feedback that shapes what we ship to customers. Qualifications - 5-8 years of experience in social media, content marketing, or brand strategy roles, with at least one role where you owned strategy not just execution. B2B SaaS experience strongly preferred. - Demonstrated experience building AI-augmented workflows. You've already shipped things using Claude, ChatGPT, custom GPTs, MCPs, n8n, Zapier with AI, or similar tooling, and can speak specifically to what you automated and the impact it had. - Proficiency with social media intelligence platforms (Hootsuite, Sprout, Brandwatch, Khoros) and social listening tools (Talkwalker, Brandwatch, Sprinklr). - Familiarity with AEO, SEO, or related brand-presence disciplines is a strong asset. - Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results. - Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems. - Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action. - Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding. - Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions. Who You Are - Solution seeker: You're focused on tackling new challenges, solving problems, and moving the business forward, and you don't wait to be asked. - Lifelong learner: You have a growth mindset, you're here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn't. - Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator: You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker: You look beyond your role and responsibilities to understand how your team's work drives broader organizational goals. - Accountable owner: You take pride in the work you're responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. Salary Range - Canada Pay Range For This Role: $83,100 — $116,300 USD - US Pay Range For This Role: $78,400 — $109,800 USD Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and/or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

Role Description We’re looking for an Intermediate Software Developer, Frontend/Full Stack who can design, build, test, and ship high quality software that delivers value to our customers. You’ll work on a small and agile team that continuously incorporates feedback to refine and improve the products and features you deliver. Your team will own the entire delivery lifecycle from beta releases to production ready, scalable products suitable for new and existing customers. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is remote and is open to applicants located in British Columbia or Quebec. In this role, you will report to the Director, Software Development. What You’ll Do - Work within a cross-functional team (including designers, product managers, architects and other developers) to deliver compelling products and services to our customers. - Design, write, test, and deploy high quality scalable code. - Implement our technical roadmap as we scale our services and build new products. - Maintain standards of security, reliability, performance, and quality. - Work out loud by sharing your experiences and expertise, helping to improve and enhance processes. - Take ownership of your work and work autonomously when necessary. - Participate in code reviews, and apply software development best practices. - Work with the following technologies: Java/Scala, Golang, JavaScript + React, Docker, Kubernetes, MySQL, Mongo, PHP, & Rest APIs. Qualifications - A degree in Computer Science or Engineering, and at least proven experience in developing and maintaining software or an equivalent level of education or work experience, and a track record of substantial contributions to software projects with high business impact. - You are proficient in ideally Golang and React and have a desire to learn other languages. - You have experience in software design: you know how to analyze and design features, drive discussions, and propose technical solutions. - You have been a solid contributor in teams that have worked on medium-to-large sized projects that had an impact on business; an understanding of SaaS software development practice is considered an asset. - You know how to apply best practices to ensure high-quality code (i.e. automated tests; code reviews). - Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding. - Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. - Self Development: is personally committed to, and actively works to continuously improve. - Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems. - Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects. Who You Are - Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator: You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. Guiding Principles - Step Up: Dare to go beyond the expected to achieve greatness. #StepUp - One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe - Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed - Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile - Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses - Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Compensation Canada Pay Range For This Role: $80,700 — $113,100 CAD Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and/or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

Role Description We are seeking a seasoned Manager of Revenue Accounting to be a key leader on the Global Controllership team. This role is responsible for owning the end-to-end revenue recognition function under ASC 606, partnering cross-functionally with Sales, Revenue Operations, Legal and FP&A. The Manager, Revenue Accounting plays a critical part in ensuring accurate financial reporting, strong internal controls, and compliance with accounting standards across multiple jurisdictions. The ideal candidate combines technical accounting expertise with strong leadership skills and thrives in a fast-paced, high-growth environment. This role is open to remote-applicants in Canada (in Provinces where we can hire legally). WHAT YOU’LL DO: - Own the monthly revenue close process, including preparation and review of journal entries for subscription, usage-based, and professional services revenue under ASC 606. - Perform and review SSP (standalone selling price) analysis; oversee the SSP framework and allocation methodology for multi-element arrangements. - Review and interpret non-standard customer contracts; work with Legal and Contract Operations to assess revenue impact and document technical accounting memos. - Partner with Billing and Order-to-Cash teams to ensure system data integrity in Salesforce, Nue, Zuora, and NetSuite. - Ensure accuracy of revenue and expense recognition on contracts with partners. - Support external audit procedures; serve as primary contact for revenue-related PBC requests and auditor inquiries. - Drive continuous improvement in revenue accounting processes, controls, and system automation. - Support the preparation of revenue-related disclosures in financial statements. - Develop and update the company's Revenue Recognition Policy in response to new deal structures or business model changes. - Manage intercompany revenue sharing and bundled sales. - Develop training on revenue recognition rules, policies and practices to present to Sales and other departments within the organization. - Manage direct reports including hiring selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I. - Track revenue sharing on projects with partners and related invoices. - Partner with the Finance team on strategic initiatives, system implementations, and other special projects as required. Qualifications - Bachelor's degree in Accounting, Finance, or related field; CPA designation is required. - 8+ years of progressive accounting experience, with at least 2 years focused on revenue accounting in a SaaS or technology company. - Public accounting experience in the technology/software sector is preferred. - Deep working knowledge of ASC 606 and its application to complex SaaS arrangements (multi-element, variable consideration, contract modifications). - Proficiency with NetSuite or comparable ERP; experience with Zuora, Salesforce CPQ, or similar billing platforms strongly preferred. - Demonstrated ability to write technical accounting memos and communicate positions to auditors. - Strong analytical skills and high attention to detail; able to manage competing month-end deadlines. - Strong knowledge of internal controls and best practice accounting processes. Requirements - Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals. - Play to Win: Capably delivers results through others, is good at establishing clear direction, and helps others achieve their best work. - Enablement: Challenges and supports others to create results while also developing new capabilities. - Problem Solving: Uses an organized and logical approach to find solutions to complex problems, looking beyond the obvious to understand the root cause. - Influence: Asserts own ideas and persuades others, gaining support and commitment to mobilize people to take action. Benefits - Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator: You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. Company Description Canada Pay Range For This Role: $96,100 — $134,700 CAD Use of AI in Hiring: Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and/or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

Role Description As Vice President, Enterprise Account Management you drive the vision of Hootsuite global retention and expansion motion. In this role, you’ll design and execute high impact strategies across North America and EMEA ensuring consistent, predictable growth and customer value realization across the enterprise portfolio. Reporting to the Chief Customer Officer, you will serve as a strategic thought partner to senior executives and collaborate cross-functionally with Sales, Product, Marketing, and Finance. In this role, you will shape and execute enterprise-wide strategies that elevate customer satisfaction, drive retention, and scale impact across the business. This is a remote role, based out of Eastern North America, in Provinces and States we can hire in legally. What You’ll Do - Define and own the global Enterprise Account Management vision and strategy, aligning to corporate objectives and driving sustainable growth through retention, expansion, and full portfolio adoption across priority accounts. - Lead a high-performing Account Management leadership team, performing full scope of people management responsibilities while fostering a culture of global collaboration, achievement, and continuous learning in alignment with Hootsuite's commitment to Diversity, Equity, and Inclusion. - Architect and continuously evolve the global operating model, segmentation strategy, and engagement frameworks for Enterprise Account Management to meet shifting market dynamics and customer needs. - Serve as a senior executive sponsor for strategic accounts, leading critical escalations, and shaping long-term partnerships that maximize customer lifetime value and minimize churn risk. - Establish and operationalize a global performance management system, including forecasting, KPI governance, and executive reporting. - Drive organizational excellence through leadership accountability, ensuring robust succession planning, talent development, and performance management. - Champion a data-driven culture, leveraging advanced analytics and customer insights to influence executive decision-making. - Lead enterprise-wide transformation and change initiatives, partnering with senior executives across Revenue, Finance, People, and Operations. - Act as a visible and influential senior leader, setting the tone for strategic thinking, innovation, and operational rigor. - Demonstrate leadership and agility by embracing and performing other duties as required. Qualifications - 15+ years of experience in account management and/or customer success, with a strong track record of effective leadership at the senior level. - Proven experience leveraging data to drive decision-making, including forecasting, segmentation, and translating insights into measurable retention and expansion outcomes. - Strong quota-carrying experience in SaaS with direct responsibility for a team’s revenue targets. - Proven experience and success in leading global teams, managing diverse stakeholders, and fostering a customer-centric culture. - Commitment to Results: Consistently achieves results, demonstrating high performance. - Accountability: Holds self and others accountable to meet commitments. - Collaboration and Teamwork: Works with others to deliver results, prioritizing group needs over individual needs. - Influence: Asserts own ideas and persuades others, gaining support and commitment. - Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships. - Priority Setting: Focuses time/energy on the most important issues/opportunities. - Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change. - Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals. - Play to Win: Capably delivers results through others. - Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal. - Enablement: Challenges and supports others to create results and develop new capabilities. Who You Are - Solution seeker: Focused on tackling new challenges and solving problems. - Lifelong learner: Has a growth mindset and seeks to learn and apply feedback. - Resilient adapter: Brings a thoughtful, calm approach in the face of change. - Intentional collaborator: Builds positive working relationships across the business. - Critical challenger: Trusts the team to ask difficult questions for the best end result. - Active communicator: Listens actively and communicates clearly and inclusively. - Integrated thinker: Understands how team’s work drives broader organizational goals. - Accountable owner: Takes pride in work with a mindset of ultimate accountability. - Bar-raiser: Steps up to help the team grow and succeed. Benefits - Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and/or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs.

Role Description We’re looking for a Junior Software Developer who can design, build, test, and ship high quality software that delivers value to our customers. You’ll work on a small and agile team that continuously incorporates feedback to refine and improve the products and features you deliver. - Deliver low-complexity projects ensuring alignment with coding and design standards, testing practices, and company guidelines for security, accessibility, and privacy. - Contribute to the successful execution of the team’s roadmap by asking questions, providing input, and promptly escalating identified risks and scope changes. - Actively engage in team activities, working out loud, learning from peers, contributing to code reviews and documentation as you work towards achieving team goals. - Actively engage in troubleshooting, addressing minor bugs independently, and collaborating with senior team members to resolve more complex issues. - Work within a cross-functional team, fostering positive team relationships, and maintain effective communication with peers and stakeholders. - Use modern web technologies to have a positive impact on developer workflows and infrastructure. - Work with Jenkins, our CI/CD platform, to improve developer experience and support delivery of a reliable, high-quality product—contributing to pipeline maintenance, optimization, and automation efforts. - Assist in the investigation and execution of technical initiatives that drive meaningful, sweeping improvements across our software development lifecycle. - Engage with our dependency management tooling and internal package ecosystem to keep our codebase secure, current, and well-maintained. - Gain broad, hands-on exposure to the full spectrum of tools, technologies, and architectural decisions that underpin modern front end development. Qualifications - A degree in Computer Science or Engineering, and 1-2 years of experience developing and maintaining software (including co-op terms and internships) or an equivalent level of education or work experience. - Ability to learn about and use root cause analysis to identify and address bugs and outages. - Learn and follow existing architecture concepts and best practices to extend existing software modules and components. - Learn about and follow basic security and compliance practices in daily work. - Follow common agile processes and continuous integration and delivery practices to ship stories and own low complexity epics/projects. - Can collaborate and communicate effectively within a team. - Actively seek guidance, feedback, and learning opportunities within the team. - Understand roadmaps and participate in delivering on them effectively. - Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs. - Perseverance: pursues everything with energy, drive, and a need to finish. - Resilience, Tolerance for Change/Ambiguity: can effectively cope with change. Requirements - Solution seeker focused on tackling new challenges and solving problems. - Lifelong learner with a growth mindset. - Resilient adapter who brings a thoughtful, calm approach in the face of change. - Intentional collaborator who builds positive working relationships. - Critical challenger who asks difficult questions to get to the best end result. - Active communicator who listens actively and communicates clearly. - Integrated thinker who understands how their team’s work drives broader organizational goals. - Accountable owner who takes pride in their work. - Bar-raiser who helps the team grow and succeed. Benefits - Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. - This posting is for a current vacancy for which we are actively hiring. Company Description Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and/or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

• Successfully acquire new enterprise sized business customers within our landmark industries in order to achieve individual quota targets. You will be required to also prospect and generate your own outbound leads. • Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective senior level customers. Build trust with C-suite and senior executives, leading strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships. • Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment. • Proactively seek out insightful market and industry information in order to effectively develop rapport with enterprise customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges. Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers. • Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents. • Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer. • Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities. • Partner with Sales Development Representatives to plan approaches to your accounts and work together to build outbound pipelines. • Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense • Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support. • Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding. • Perform other related duties as required.

We’re looking for a Corporate Accountant to support the controllership team with full-cycle accounting, month-end close processes, financial reporting and audit requests. You will be working with the consolidation and reporting, accounting operations, tax, and the internal controls to assist in the related matters. You bring to the table best practices in technical, operating accounting and audit, have a high level of integrity and are constantly striving to mitigate financial risk. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in British Columbia, Alberta, and Ontario. In this role, you will report to the Senior Manager, Financial Reporting. WHAT YOU’LL DO: - Full-cycle accounting: supporting the month-end close, preparing monthly continuity schedules and reconciling general ledger and sub-ledger accounts, as needed - Preparing monthly/quarterly detailed financial statements variance analysis - Supporting the preparation of monthly, quarterly, and annual financial statements - Preparing the monthly international financial reporting packages and reconciling local subsidiary and corporate general ledgers - Supporting the fiscal year-end audit and statutory audit - Collaborate with external auditors to understand audit requests and requirements, including timelines - Liaising with sales operations, partner managers, accounts receivable, and accounts payable teams for reconciliations, accruals, payments and audit requests - Supporting in the preparation of technical accounting memos under U.S. GAAP - Playing a lead role in standardizing, streamlining, and simplifying account reconciliations - Special projects, as needed WHAT YOU’LL NEED: - Some practical or relevant accounting experience within a Finance team, including experience as an auditor for public accounting firm working on public company audits (experience with PCAOB standards preferred) - Bachelor's Degree in Business; or equivalent education and experience - CPA Designation, or enrolled in CPA Program - Accountability: holds self and others accountable to meet commitments - Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs - Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results - Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding - Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions - Self Development: is personally committed to, and actively works to continuously improve WHO YOU ARE: - Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community. - Curious. You are always learning and seeking ways to make things better. - Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity. - Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. In all we do, our six guiding principles light the way: Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. #LI-Remote #LI-CH1 Canada Pay Range For This Role $64,600—$90,400 CAD US Pay Range For This Role $67,700—$94,700 USD Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

We’re looking for an Intermediate Software Developer, DevOps who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team that owns one piece of the production application environment and the developer experience, you will execute on defined projects to achieve team-level goals. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open remotely to applicants located in Luxembourg. WHAT YOU’LL DO: - Write software - tools, libraries, automation, services - Design and build our infrastructure platform - Identify and implement new platform features - Research and evaluate new technologies - Refactor, rewrite or retire existing platform features - Operate our developer experience and production application environments - Diagnose and repair our distributed systems - Perform maintenance, upgrades and migrations - Control or eliminate repetitive tasks, alert noise, and business-as-usual work - Enable development teams - Provide executable interfaces to our infrastructure platform - Provide tools and best practices to support the entire software development lifecycle - Participate in a flexible on-call rotation - Communicate by writing documentation, participating in meetings, and showing off your work at demos WHAT YOU’LL NEED: - A degree in Computer Science or Engineering or equivalent experience working in an SRE, DevOps or software engineering role - An ability to write software and working knowledge of software engineering practice - Experience using infrastructure-as-code tools to build and run cloud infrastructure - Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding - Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs - Self Development: is personally committed to, and actively works to continuously improve - Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems - Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects - Preferred. Working knowledge of Linux systems administration, including troubleshooting system-level issues, networking (L3-L7) and basic monitoring - Preferred. Experience with operating, building and maintaining cloud infrastructure - Preferred. An understanding of SaaS software development practice; Ideally you have experience working on a SaaS product WHO YOU ARE: - Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. In all we do, our six guiding principles light the way: Step Up: Dare to go beyond the expected to achieve greatness. #StepUp One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. #LI-IA #LI-Remote Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

• Successfully acquire new enterprise customers within our landmark industries in order to achieve and exceed individual quota targets. Develop and execute an industry-specific account growth strategy in order to identify, generate and develop a net new sales pipeline. • Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment. • Lead longer end to end sales cycles from value creation to negotiation and closing, and present the value of our solutions to senior and C-suite prospective customers. Lead strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships. Manage complex, global evaluations and manage stakeholders in different regions and departments. • Proactively and strategically seek out market information and understand the product-market fit in order to effectively develop rapport with customers. • As a subject matter expert in Social Media Management and in our customers unique industry, advise and recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges. • Evaluate and complete RFI's/ RFP/s, Security and Privacy agreements and manage the proposal and credit review process. • Educate and inform our customers on the impact social media has on their corporate strategy. Deliver strategic product presentations, demos and supported trials of our solutions to potential customers and prospects, and identify and build consensus among multiple, cross-functional decision makers and influencers. • Partner with our pre & post sales teams as well as senior and executive internal stakeholders to remove roadblocks, create opportunity and ensure customer success and long term value for the customer. • Manage, track and report sales activities through Salesforce, Sales Navigator and 6Sense. • Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities. • Proactively transition the customer to the customer team following the close of the initial customer sale to ensure a smooth customer transition and onboarding. • Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support • Lead by example to your peers and share learnings and insights with team members on deal challenges, objections, and account strategy.