FourKites

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership. As the Senior Manager, Customer Success, you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding customers through their visibility journey and managing a book of customers. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will work heavily with Sales, Operations, Product and Leadership. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, leading, developing and inspiring a team that scales with our growth. What you’ll be doing: - Development and manage a team of Customer Success Managers - Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary - Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity - Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks - Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion - Understand and mitigate account risk and escalate to dependent functions as necessary - Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities - Hire, onboard, and develop team members to progress their career at FourKites - Contribute and lead a culture of customer success - Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations - Approximately 25% travel for client site visits About the team: The FourKites Customer Success Team owns the overall customer relationship. The team’s goal is to provide our customers the best experience and business consultancy. We provide best practices and thought leadership to help our customers recognize business value and prove ROI. Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites. Who you are: - Manage and influence behavior through persuasion, negotiation, and consensus building - Understanding of value drivers in recurring revenue business models - Analytical and process-oriented mindset - Enthusiastic and creative leader with the ability to inspire others - Demonstrated desire for continuous learning and improvement - Excellent communication and presentation skills Basic Qualifications - Experience in a Supply Chain industry or related SaaS company highly preferred; Tech startup experience advantageous - Bachelor's degree or equivalent experience, MBA a plus - 7+ years’ experience in an account management, consulting or customer success - 3+ years of directly managing customer-facing teams - Experience directly or indirectly working with freight management and supply chain - Experience working with complex software CompensationThe expected annual base salary range for this role is $145,000 - $175,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About FourKitesFourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

About FourKitesFourKites is the leading supply chain visibility platform, helping companies transform their logistics operations through real-time tracking, predictive intelligence, and AI-powered automation. As we expand our portfolio with agentic AI capabilities that autonomously optimize supply chain decisions, we're transforming from a visibility platform into an intelligent orchestration system that drives measurable business outcomes for the world's most recognized brands. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. About the RoleWe're seeking a Principal Engineer to serve as the senior technical authority across our Fortune 500 customer base, operating at the intersection of hands-on engineering, solution architecture, and strategic customer partnership. You'll own the most complex integration designs and AI-powered workflow implementations end-to-end: decomposing enterprise supply chain problems into architecture, building the solution, and ensuring it scales. This is not a coordination role. You will write code, build data pipelines, design microservices architectures, and ship production integrations alongside the team. When a customer needs a real-time event-driven integration with their SAP landscape, or an agentic workflow that autonomously resolves shipment exceptions, you're the person who designs it, proves it out, and ensures it delivers business value. You'll carry strategic customer relationships across the full account lifecycle (pre-sales through production), feed field intelligence back into Product and R&D, and build external thought leadership that establishes FourKites as the technical standard in supply chain AI. Reporting to the Director of Engineering, this is a senior individual contributor role. You'll lead without direct reports, operating through technical excellence, mentorship, and cross-functional influence across Customer Engineering, Professional Services, Product, and R&D Engineering. What you'll be doingSolution Architecture & Hands-On Engineering - Architect end-to-end integration solutions for complex enterprise environments spanning ERP (SAP, Oracle, Blue Yonder, Manhattan), OMS, WMS, TMS, and YMS platforms, working directly with customer technical teams to translate business problems into implementable designs - Design and build data pipelines (batch and streaming) using messaging infrastructure and event-driven architectures that enable real-time supply chain data flow at enterprise scale - Build, extend, and optimize agentic AI workflows using LangGraph, LangChain, and related frameworks, integrating LLM-powered automation into customer-facing supply chain operations - Design microservices architectures for integration layers: API gateway patterns, service decomposition, inter-service communication, containerization (Docker, Kubernetes), and cloud-native deployment on AWS, Azure, or GCP - Develop and maintain APIs (REST, GraphQL) and integration middleware connecting customer enterprise systems to the FourKites platform - Own technical proof-of-concepts for new integration patterns, AI-powered workflows, and platform capabilities, taking them from prototype to production-ready Integration Architecture & Standards - Define reference architectures and reusable integration patterns that scale across customers, covering traditional EDI/file-based integrations (X12, EDIFACT, flat file, SFTP/AS2) through modern event-driven and AI-augmented approaches - Establish engineering standards for data quality, observability, error handling, retry logic, and scalability across all customer integrations - Drive technical decisions on integration approach selection: real-time streaming vs. batch ETL, synchronous vs. asynchronous patterns, push vs. pull models, grounded in customer system constraints and business requirements - Evaluate emerging technologies and integration patterns, building team capability in AI/ML engineering, cloud-native architectures, and modern data infrastructure Strategic Customer Partnership & Pre-Sales - Build and maintain trusted-advisor relationships with technical and executive stakeholders at strategic accounts, spanning the full lifecycle from initial scoping through production optimization - Provide solutions architecture consultation during pre-sales: scoping complex integration and AI agent deployments, identifying technical risks, sizing effort, and translating platform capabilities into customer business value - Partner with R&D Teams to shape the platform roadmap based on field experience, advocating for integration-layer and AI capability improvements grounded in real customer implementation data - Contribute to external thought leadership: reference architectures, technical blog posts, conference presentations, and customer-facing best practice documentation Technical Leadership & Mentorship - Serve as the senior escalation point for the hardest integration and AI engineering challenges, both internal and customer-facing - Mentor customer engineers (onshore and offshore) through design reviews, code reviews, pairing sessions, and architecture walkthroughs, raising the technical bar across the team - Lead by building: prove out new approaches hands-on before asking the team to adopt them - Define and track integration quality and engineering productivity metrics About the TeamThe Customer Engineering team is the technical backbone of FourKites' customer implementations, enabling Fortune 500 companies to connect our AI-powered platform with their enterprise systems. Working in close partnership with Professional Services, the team architects and delivers complex integrations spanning ERP, OMS, WMS, and TMS platforms, turning data silos into unified supply chain intelligence. As FourKites evolves toward AI-first solutions with agentic capabilities, this team plays a critical role in ensuring seamless data flow, integration reliability, and technical excellence that powers autonomous decision-making and real-time orchestration. Who you areRequired - 12+ years in software engineering, data engineering, or solutions architecture, with significant time in customer-facing roles designing and delivering enterprise-grade systems - Hands-on builder: you write production code, build data pipelines, debug distributed systems, and architect solutions, not just review them - Deep expertise in data pipeline and messaging infrastructure: Kafka, RabbitMQ, SQS/SNS, or comparable; hands-on experience designing streaming and batch data flows at scale - Strong API engineering skills: designing, building, and scaling REST and GraphQL APIs; experience with API gateway patterns, rate limiting, versioning, and authentication protocols - Hands-on AI engineering experience: building agentic workflows and LLM-powered applications using LangGraph, LangChain, or equivalent frameworks; practical understanding of prompt engineering, tool orchestration, retrieval-augmented generation, and agent evaluation - Microservices architecture expertise: service decomposition, inter-service communication (gRPC, async messaging), containerization (Docker, Kubernetes), and cloud-native deployment on AWS, Azure, or GCP - 3+ years of experience in logistics, supply chain, or transportation technology; working understanding of supply chain data flows (orders, shipments, inventory, tracking events, carrier integrations) - Working knowledge of enterprise integration patterns: EDI (X12, EDIFACT), middleware platforms (MuleSoft, Dell Boomi, Informatica), file-based protocols (SFTP, AS2), and data transformation/ETL - Solutions architect mindset: you start with the customer's business problem, design the right architecture, and can present the approach to both engineers and C-suite stakeholders with equal clarity - Bachelor's or Master's degree in Computer Science, Engineering, Math, or equivalent experience Preferred - Experience with enterprise ERP/TMS/WMS platforms (SAP, Oracle, Blue Yonder, Manhattan) and their integration surfaces - Track record of building reusable integration frameworks, accelerators, or internal developer tools adopted across multiple customer engagements - Experience leading technical teams through platform transformations: API modernization, monolith-to-microservices migration, cloud-native adoption - External thought leadership experience: conference talks, published technical content, open-source contributions, or community engagement - Familiarity with supply chain visibility, control tower, or real-time tracking platforms Travel RequirementUp to 30% (customer sites, critical implementations, team locations) LocationChicago (preferred) or remote with regular Chicago travel CompensationThe expected annual base salary range for this role is $140,000 - $170,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About FourKitesFourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily, from purchase orders to final delivery, helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments. You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes. Impact & Scope: Each implementation you lead directly enhances supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks. What you’ll be doing: Core Responsibilities - You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization - You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites - You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time - You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process - You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed - You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption - You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones - You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early - You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals - You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond - You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients - You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success About the team: The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. We take pride in solving complex, real-world problems together—supporting one another across time zones, sharing learnings openly, and celebrating wins big and small. This team is empowering by design: you’ll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other. Who you are: - You have 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion - You're genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success - You have proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures - You excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments - You have the analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities - You have a track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail - You can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success - You have proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences - You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus) - You're committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness - You're able and willing to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel) CompensationThe expected annual base salary range for this role is $80,000 - $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About FourKitesFourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

Product Manager, Inventory & OrdersLocation: Chicago HQ, or US-remote At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. Role OverviewFourKites is building a next-generation Inventory & Orders module that gives supply chain teams unified, real-time visibility into on-hand stock, in-transit inventory, open orders, and stockout risk — across their entire network. We are looking for a Product Manager I to own day-to-day execution for this module: writing precise specifications, synthesizing customer discovery into prioritized backlogs, and partnering with engineering to ship features that help supply chain planners move from reactive firefighting to proactive decision-making. This is a high-visibility role on a nascent product. You will work at the intersection of supply chain planning, procurement, and real-time logistics data — with your contributions directly shaping the foundational decisions of this offering. Key ResponsibilitiesProduct Execution & Specification - Author detailed user stories, acceptance criteria, and feature specifications for capabilities such as safety stock threshold configuration, order-at-risk dashboards, and AI-assisted stock transfer recommendations. - Translate ambiguous customer requirements into structured, engineering-ready backlog items with clear scope boundaries. - Own sprint-level backlog grooming in collaboration with the engineering manager, ensuring tickets are well-defined and prioritized before each cycle. Customer Discovery & Feedback Synthesis - Conduct structured discovery sessions independently with supply chain planners, procurement leads, and operations teams. - Synthesize raw customer feedback, field notes, and survey data into prioritized problem statements and product hypotheses. - Maintain a continuous feedback loop with pilot customers during early rollouts, identifying adoption gaps and surfacing them as actionable product improvements. Integration & Data Requirements - Own integration requirement specifications — defining how data from ERP systems (SAP, Oracle), warehouse management systems, and demand planning tools flows into FourKites via flat-file SFTP, API, and EDI. - Work with Solutions Engineering to validate integration feasibility, data freshness requirements, and schema mapping during pre-sales and onboarding. - Identify and escalate data quality risks that could compromise dashboard accuracy during early customer deployments. Cross-Functional Collaboration - Partner closely with engineering, design, and Solutions Engineering throughout the feature lifecycle — from discovery through general availability. - Coordinate with Customer Success during pilot rollouts to ensure smooth adoption and capture post-launch learnings. - Support pre-sales activities by providing product clarity on capabilities, integration requirements, and roadmap direction. Required Qualifications - 3+ years of professional experience in product management, supply chain operations, procurement, or demand planning. - Demonstrated understanding of inventory and procurement workflows — including safety stock parameters, days-of-supply calculations, MRP outputs, and order fulfillment processes. - Ability to write clear, structured product specifications and acceptance criteria that engineering teams can execute without ambiguity. - Comfort owning integration requirement discussions — understanding data flow, feed latency tradeoffs, and schema mapping without needing to write code. - Experience working with B2B SaaS product tooling: Jira, Confluence, or equivalent. - Strong written and verbal communication skills, with the ability to synthesize complex customer conversations into concise product requirements. - Comfortable working across time zones in a remote or hybrid environment. Preferred Qualifications - Prior experience at a supply chain software company, a shipper/manufacturer, or a supply chain consulting practice. - Familiarity with ERP and WMS ecosystems (SAP, Oracle, Manhattan, HighJump) and how they integrate with third-party visibility or planning tools. - Exposure to AI/ML-assisted recommendations in an operational supply chain context — such as automated reorder suggestions, stockout prediction, or inventory rebalancing. - Background as a demand planner, procurement analyst, or supply chain operations professional who has transitioned into a product or technical role. - Experience with supply chain visibility platforms or similar real-time logistics and inventory products. - Familiarity with KPIs such as OTIF, inventory turnover, case fill rate, and days of supply. We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out! Why Join FourKites?Who we are: FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. US Benefits - Medical, Dental & Vision benefits start on first day of employment - Health Savings Account employer contribution - Medical and Dependent Care FSA - Supplemental insurance for Accident and Critical Illness expense reimbursement - Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health - 401k Retirement savings employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - 20 PTO days, 5 recharge days, 2 volunteer days - Up to 16 weeks of parental leave for birthing parents, fully paid - Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid) - Technology reimbursement - Commuter benefits for in office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As an Implementation Consultant, you will lead enterprise transformations for Global 1000 companies implementing our Order Visibility and Inventory Visibility solutions. You'll serve as the strategic orchestrator combining deep functional consultation with comprehensive project management to ensure successful deployments across the complete order and inventory lifecycle. Impact: Each implementation you lead enhances end-to-end supply chain visibility for major enterprises, enabling proactive disruption management, inventory optimization, and cost reduction. You'll break down silos between OMS, WMS, TMS, and YMS systems to create a single pane of glass for order information. What you’ll be doing: Key Responsibilities - Lead end-to-end implementations of FourKites' Order Visibility and Inventory Visibility solutions, managing complex integrations with customer ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan, etc.), Order Management Systems, Warehouse Management Systems, and Transportation Management Systems - Design and deliver solutions providing visibility into complete order lifecycle tracking from planning through final delivery, inventory visibility with SKU-level detail and stockout prevention, automated exception identification, root cause analysis of supply chain inefficiencies, and 30-day risk forecasting for inventory-constrained orders - Guide comprehensive data mapping and integration validation, ensuring accurate flow of order status, inventory levels, delivery information, and exception data - Provide guidance on order-to-shipment matching logic, order-to-delivery mapping, and inventory-to-order linkage to ensure complete visibility across the supply chain - Lead discovery and requirements gathering sessions to understand customer order management processes, inventory control methods, warehouse operations, and supply chain pain points - Develop comprehensive solution designs (blueprints) including custom order status mapping, risk configurations, inventory thresholds, KPI dashboards, and integration architecture with ERP, OMS, WMS, TMS, and YMS systems - Coordinate complex enterprise integrations across multiple systems, working with customer IT teams, integration partners, and FourKites technical teams - Guide Integration & Solution Validation phase, ensuring data accuracy across order, inventory, shipment, and delivery data - Facilitate User Acceptance Testing (UAT) validating order visibility, inventory visibility, and risk management capabilities - Work with technical teams to troubleshoot integration issues, resolve data quality problems, and guide production cutover activities - Oversee complex enterprise projects from initiation through hypercare, coordinating internal teams (Solution Architects, Integration Specialists, Order Visibility Engineering, Inventory Visibility Engineering) and external stakeholders across multiple time zones - Develop comprehensive project roadmaps following FourKites' implementation methodology: Kickoff → Requirements & Design → Configuration/Development → Integration & Solution Validation → UAT → Production Configuration → Super User Training → Go-Live & Hypercare → Transition to Customer Success - Manage scope, timelines, and deliverables while maintaining clear communication with C-suite executives, IT teams, procurement leaders, warehouse managers, and logistics operations managers - Create implementation documentation including requirements, solution designs, integration specifications, test plans, cutover plans, training materials, and value realization reports - Partner with Sales, Customer Success, Product, and Engineering teams to deliver cohesive customer experiences and provide real-time customer feedback to align product roadmap with customer needs About the team: The Order & Inventory Visibility Implementation team is a highly collaborative, customer-obsessed group that thrives on solving complex, real-world supply chain problems. We combine deep domain expertise with curiosity and empathy—working closely across product, engineering, and customer teams to design solutions that truly move the needle for customers. What makes this team unique is the ownership and trust we operate with: implementation managers are empowered to lead end-to-end, influence decisions, and grow their expertise while partnering with smart, supportive teammates across regions and functions. Who you are: - 3+ years of experience implementing enterprise ERP software (SAP, Oracle, JDA/Blue Yonder, Manhattan, Infor, Microsoft Dynamics, etc.) with strong understanding of Order Management, Inventory Management, Warehouse Management, and/or Transportation Management modules - Strong background in logistics, supply chain operations, or transportation with hands-on understanding of order fulfillment, inventory management, and logistics execution processes - Proven track record working with Order-to-Cash (O2C) and/or Procure-to-Pay (P2P) processes within ERP environments - Experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion - Understanding of order management lifecycle from order creation through delivery, including order promising, allocation, picking, packing, shipping, and POD - Strong knowledge of inventory management concepts including safety stock, reorder points, inventory optimization, multi-tier inventory, and VMI (Vendor Managed Inventory) - Understanding of transportation management including carrier management, load tendering, freight tracking, and OTIF (On-Time In-Full) metrics - Experience with data mapping, transformation, and validation across disparate supply chain systems - Excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments - Track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail - Experience managing multiple concurrent enterprise implementations with competing priorities - Strong organizational skills with ability to manage complex project plans with multiple workstreams - Analytical capability to break down complex order management and inventory control business processes and identify optimization opportunities - Ability to translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation - Ability to identify value drivers and articulate ROI for supply chain visibility investments - Genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success - Commitment to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness - Proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences - Strong empathy and ability to understand customer pain points and business pressures - Able and willing to travel to customer sites for key implementation milestones such as kickoffs, design sessions, training, and go-lives (20-25% travel expectation) - Strong written and verbal communication skills - Self-motivated with ability to work independently and as part of a team We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out! CompensationThe expected annual base salary range for this role is $80,000 – $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About Fourkites FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As an Implementation Consultant, you will lead enterprise transformations for Global 1000 companies implementing our Order Visibility and Inventory Visibility solutions. You'll serve as the strategic orchestrator combining deep functional consultation with comprehensive project management to ensure successful deployments across the complete order and inventory lifecycle. Impact: Each implementation you lead enhances end-to-end supply chain visibility for major enterprises, enabling proactive disruption management, inventory optimization, and cost reduction. You'll break down silos between OMS, WMS, TMS, and YMS systems to create a single pane of glass for order information. What you’ll be doing: Key Responsibilities - Lead end-to-end implementations of FourKites' Order Visibility and Inventory Visibility solutions, managing complex integrations with customer ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan, etc.), Order Management Systems, Warehouse Management Systems, and Transportation Management Systems - Design and deliver solutions providing visibility into complete order lifecycle tracking from planning through final delivery, inventory visibility with SKU-level detail and stockout prevention, automated exception identification, root cause analysis of supply chain inefficiencies, and 30-day risk forecasting for inventory-constrained orders - Guide comprehensive data mapping and integration validation, ensuring accurate flow of order status, inventory levels, delivery information, and exception data - Provide guidance on order-to-shipment matching logic, order-to-delivery mapping, and inventory-to-order linkage to ensure complete visibility across the supply chain - Lead discovery and requirements gathering sessions to understand customer order management processes, inventory control methods, warehouse operations, and supply chain pain points - Develop comprehensive solution designs (blueprints) including custom order status mapping, risk configurations, inventory thresholds, KPI dashboards, and integration architecture with ERP, OMS, WMS, TMS, and YMS systems - Coordinate complex enterprise integrations across multiple systems, working with customer IT teams, integration partners, and FourKites technical teams - Guide Integration & Solution Validation phase, ensuring data accuracy across order, inventory, shipment, and delivery data - Facilitate User Acceptance Testing (UAT) validating order visibility, inventory visibility, and risk management capabilities - Work with technical teams to troubleshoot integration issues, resolve data quality problems, and guide production cutover activities - Oversee complex enterprise projects from initiation through hypercare, coordinating internal teams (Solution Architects, Integration Specialists, Order Visibility Engineering, Inventory Visibility Engineering) and external stakeholders across multiple time zones - Develop comprehensive project roadmaps following FourKites' implementation methodology: Kickoff → Requirements & Design → Configuration/Development → Integration & Solution Validation → UAT → Production Configuration → Super User Training → Go-Live & Hypercare → Transition to Customer Success - Manage scope, timelines, and deliverables while maintaining clear communication with C-suite executives, IT teams, procurement leaders, warehouse managers, and logistics operations managers - Create implementation documentation including requirements, solution designs, integration specifications, test plans, cutover plans, training materials, and value realization reports - Partner with Sales, Customer Success, Product, and Engineering teams to deliver cohesive customer experiences and provide real-time customer feedback to align product roadmap with customer needs About the team: The Order & Inventory Visibility Implementation team is a highly collaborative, customer-obsessed group that thrives on solving complex, real-world supply chain problems. We combine deep domain expertise with curiosity and empathy—working closely across product, engineering, and customer teams to design solutions that truly move the needle for customers. What makes this team unique is the ownership and trust we operate with: implementation managers are empowered to lead end-to-end, influence decisions, and grow their expertise while partnering with smart, supportive teammates across regions and functions. Who you are: - 3+ years of experience implementing enterprise ERP software (SAP, Oracle, JDA/Blue Yonder, Manhattan, Infor, Microsoft Dynamics, etc.) with strong understanding of Order Management, Inventory Management, Warehouse Management, and/or Transportation Management modules - Strong background in logistics, supply chain operations, or transportation with hands-on understanding of order fulfillment, inventory management, and logistics execution processes - Proven track record working with Order-to-Cash (O2C) and/or Procure-to-Pay (P2P) processes within ERP environments - Experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion - Understanding of order management lifecycle from order creation through delivery, including order promising, allocation, picking, packing, shipping, and POD - Strong knowledge of inventory management concepts including safety stock, reorder points, inventory optimization, multi-tier inventory, and VMI (Vendor Managed Inventory) - Understanding of transportation management including carrier management, load tendering, freight tracking, and OTIF (On-Time In-Full) metrics - Experience with data mapping, transformation, and validation across disparate supply chain systems - Excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments - Track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail - Experience managing multiple concurrent enterprise implementations with competing priorities - Strong organizational skills with ability to manage complex project plans with multiple workstreams - Analytical capability to break down complex order management and inventory control business processes and identify optimization opportunities - Ability to translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation - Ability to identify value drivers and articulate ROI for supply chain visibility investments - Genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success - Commitment to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness - Proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences - Strong empathy and ability to understand customer pain points and business pressures - Able and willing to travel to customer sites for key implementation milestones such as kickoffs, design sessions, training, and go-lives (20-25% travel expectation) - Strong written and verbal communication skills - Self-motivated with ability to work independently and as part of a team We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out! Compensation The expected annual base salary range for this role is $80,000 – $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. Benefits FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About Fourkites FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. We are seeking a Staff Software Engineer – AI to join FourKites' OTR Engineering team. In this role, you will bring mastery-level backend engineering to a team operating 75+ microservices, while owning the applied AI layer that powers production agents — Tracy, Sam, Cassie, and Foresight — along with Dispatch MCP endpoints co-located within OTR services. What you’ll be doing: - You will architect advanced backend systems, lead large-scale development efforts, and ensure codebase scalability across a high-throughput, event-driven environment. - You will simultaneously drive the integration of LLM-powered agents within those services — designing tool-use patterns, audit trails, and human-in-the-loop checkpoints that meet enterprise reliability standards. - You will mentor SSE/SE engineers, lead in-depth technical analysis and root cause investigations, and act as a recognized technical expert who guides the team's problem-solving and AI adoption maturity forward. FourKites processes over 3.2 million supply chain events daily across 1,600+ global brands, and this engineer will shape how intelligence is embedded across all of it. - Develop, test and maintain backend applications - Write clean, efficient, and well-documented code - Design and implement data models and database schemas - Collaborate with the frontend team to integrate the backend with the user interface - Perform code reviews and ensure code quality standards are met - Troubleshoot and debug applications - Implement code with very high coverage of unit tests and component tests - Cross-training peers and mentoring teammates - Work with the DevOps team to deploy and manage applications in production - Continuously learn and stay up-to-date with new technologies and industry trends About the team: The OTR Engineering team at FourKites builds and operates a highly scalable, event-driven platform powering 75+ microservices and processing millions of global supply chain events daily. The team leads the development of production AI agents like Tracy, Sam, Cassie, and Foresight, embedding intelligence directly into logistics workflows. With a strong focus on technical excellence, ownership, and mentorship, the team is driving the next wave of AI-powered supply chain innovation. Who you are: - Experience in Design, architect, implement, test, profile, release, and optimize highest quality software/services - Strong understanding of Object-oriented programming principles - Good knowledge of Java + Spring, GoLang, Ruby on Rails - Experience in Cloud: Azure and Amazon Web Services - Experience with databases such as PostgreSQL, or MongoDB - Familiarity with front-end technologies such as HTML, CSS, and JavaScript - Good knowledge of RESTful APIs and microservices architecture - Excellent problem-solving and analytical skills - Ability to work independently and in a team environment - Possess expert knowledge in performance, security, scalability, architecture, and best practices - Strong knowledge of Git (branches, submodules, rebasing) and other Agile tools such as JIRA & Confluence. - Agile SDLC experience. - Excellent oral and written communication skills - Experience in distributed systems and microservices Architecture, backend system design, data engineering and AI Agent Integration & Applied AI Engineering We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out! Who we are: FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across As the leader in AI-driven supply chain transformation, FourKites pioneered the Intelligent Control Tower™ powered by the world’s largest real-time visibility network. Our platform creates comprehensive digital twins of your supply chain with AI-powered digital workers to automate resolution, improve collaboration and drive outcomes across all stakeholders. Unlike traditional control towers, we enable true real-time execution and intelligent fulfillment, transforming both your supply and customer FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits Medical benefits start on first day of employment36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days Home Office set ups and Technology reimbursementLifestyle & Family benefits Mental Wellness support and guidance Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.) FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As an Implementation Manager, you will lead enterprise transformations for Global 1000 companies implementing our Order Visibility and Inventory Visibility solutions. You'll serve as the strategic orchestrator combining deep functional consultation with comprehensive project management to ensure successful deployments across the complete order and inventory lifecycle. Impact: Each implementation you lead enhances end-to-end supply chain visibility for major enterprises, enabling proactive disruption management, inventory optimization, and cost reduction. You'll break down silos between OMS, WMS, TMS, and YMS systems to create a single pane of glass for order information. What you’ll be doing: Key Responsibilities - Lead end-to-end implementations of FourKites' Order Visibility and Inventory Visibility solutions, managing complex integrations with customer ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan, etc.), Order Management Systems, Warehouse Management Systems, and Transportation Management Systems - Design and deliver solutions providing visibility into complete order lifecycle tracking from planning through final delivery, inventory visibility with SKU-level detail and stockout prevention, automated exception identification, root cause analysis of supply chain inefficiencies, and 30-day risk forecasting for inventory-constrained orders - Guide comprehensive data mapping and integration validation, ensuring accurate flow of order status, inventory levels, delivery information, and exception data - Provide guidance on order-to-shipment matching logic, order-to-delivery mapping, and inventory-to-order linkage to ensure complete visibility across the supply chain - Lead discovery and requirements gathering sessions to understand customer order management processes, inventory control methods, warehouse operations, and supply chain pain points - Develop comprehensive solution designs (blueprints) including custom order status mapping, risk configurations, inventory thresholds, KPI dashboards, and integration architecture with ERP, OMS, WMS, TMS, and YMS systems - Coordinate complex enterprise integrations across multiple systems, working with customer IT teams, integration partners, and FourKites technical teams - Guide Integration & Solution Validation phase, ensuring data accuracy across order, inventory, shipment, and delivery data - Facilitate User Acceptance Testing (UAT) validating order visibility, inventory visibility, and risk management capabilities - Work with technical teams to troubleshoot integration issues, resolve data quality problems, and guide production cutover activities - Oversee complex enterprise projects from initiation through hypercare, coordinating internal teams (Solution Architects, Integration Specialists, Order Visibility Engineering, Inventory Visibility Engineering) and external stakeholders across multiple time zones - Develop comprehensive project roadmaps following FourKites' implementation methodology: Kickoff → Requirements & Design → Configuration/Development → Integration & Solution Validation → UAT → Production Configuration → Super User Training → Go-Live & Hypercare → Transition to Customer Success - Manage scope, timelines, and deliverables while maintaining clear communication with C-suite executives, IT teams, procurement leaders, warehouse managers, and logistics operations managers - Create implementation documentation including requirements, solution designs, integration specifications, test plans, cutover plans, training materials, and value realization reports - Partner with Sales, Customer Success, Product, and Engineering teams to deliver cohesive customer experiences and provide real-time customer feedback to align product roadmap with customer needs About the team: The Order & Inventory Visibility Implementation team is a highly collaborative, customer-obsessed group that thrives on solving complex, real-world supply chain problems. We combine deep domain expertise with curiosity and empathy—working closely across product, engineering, and customer teams to design solutions that truly move the needle for customers. What makes this team unique is the ownership and trust we operate with: implementation managers are empowered to lead end-to-end, influence decisions, and grow their expertise while partnering with smart, supportive teammates across regions and functions. Who you are: - 5-10 years of experience implementing enterprise ERP software (SAP, Oracle, JDA/Blue Yonder, Manhattan, Infor, Microsoft Dynamics, etc.) with strong understanding of Order Management, Inventory Management, Warehouse Management, and/or Transportation Management modules - Strong background in logistics, supply chain operations, or transportation with hands-on understanding of order fulfillment, inventory management, and logistics execution processes - Proven track record working with Order-to-Cash (O2C) and/or Procure-to-Pay (P2P) processes within ERP environments - Experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion - Understanding of order management lifecycle from order creation through delivery, including order promising, allocation, picking, packing, shipping, and POD - Strong knowledge of inventory management concepts including safety stock, reorder points, inventory optimization, multi-tier inventory, and VMI (Vendor Managed Inventory) - Understanding of transportation management including carrier management, load tendering, freight tracking, and OTIF (On-Time In-Full) metrics - Experience with data mapping, transformation, and validation across disparate supply chain systems - Excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments - Track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail - Experience managing multiple concurrent enterprise implementations with competing priorities - Strong organizational skills with ability to manage complex project plans with multiple workstreams - Analytical capability to break down complex order management and inventory control business processes and identify optimization opportunities - Ability to translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation - Ability to identify value drivers and articulate ROI for supply chain visibility investments - Genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success - Commitment to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness - Proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences - Strong empathy and ability to understand customer pain points and business pressures - Able and willing to travel to customer sites for key implementation milestones such as kickoffs, design sessions, training, and go-lives (20-25% travel expectation) - Strong written and verbal communication skills - Self-motivated with ability to work independently and as part of a team We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out! CompensationThe expected annual base salary range for this role is $80,000 – $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About Fourkites FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. We're seeking a transformational Vice President of Professional Services to build and lead our global professional services organization during a pivotal moment in our evolution. You'll create and scale a world-class team that delivers complex enterprise implementations spanning Order Visibility, Inventory Visibility, Transportation Management, and increasingly sophisticated AI-powered automation capabilities for Global 1000 companies. Your team will manage end-to-end implementations involving multi-system integrations (ERP, OMS, WMS, TMS, YMS), AI feature deployments, and comprehensive change management—breaking down enterprise silos to create unified supply chain visibility and intelligent decision-making. This includes leading a team of Implementation and Project Managers who orchestrate complete order-to-delivery transformations. This is a strategic leadership position reporting to the President of Product, Technology, and Operations, with accountability for service delivery excellence, team performance, and P&L outcomes. This reporting relationship ensures tight alignment between product capabilities, technical architecture, and service delivery execution—critical as we navigate the complexity of implementing AI-powered solutions alongside traditional enterprise integrations. What you'll be doing: Service Delivery & Financial Performance - Drive time-to-value and value realization KPIs across complex enterprise implementations involving ERP systems (SAP, Oracle, Blue Yonder, Manhattan), order management, inventory optimization, and AI-powered automation - Own P&L accountability for the professional services organization, balancing growth investment with operational efficiency as we scale both traditional and AI implementation capabilities - Establish delivery standards for multi-system integrations and AI deployments that consistently exceed customer expectations while maintaining healthy margins - Partner closely with Product and Engineering to translate implementation feedback into product enhancements and ensure service delivery readiness for new capabilities Strategic Leadership - Build comprehensive services strategy covering traditional implementations (Order Visibility, Inventory Visibility, Transportation Management) and emerging AI capabilities (agentic automation, intelligent exception management, predictive optimization) - Develop scalable delivery methodologies for complex enterprise transformations that span order-to-cash and procure-to-pay processes across multiple supply chain systems - Collaborate with Product, Engineering, Sales, and Customer Success to ensure seamless customer journeys and create feedback loops that inform product roadmap priorities - Establish strategic partnerships with implementation partners and system integrators to extend delivery capacity across regions and technical domains Organizational Development - Build and scale specialized teams including Implementation Managers (orchestrating complete enterprise transformations), Integration Specialists (managing technical integrations), and Solution Architects - Recruit talent with diverse skill sets spanning supply chain domain expertise, enterprise ERP implementation experience, AI/ML technical capabilities, and change management proficiency - Create career progression paths that reflect evolution from traditional implementations to AI-centric deployments - Foster high-performance culture focused on customer outcomes, technical innovation, cross-functional collaboration, and continuous learning Operational Excellence - Implement standardized delivery frameworks covering discovery, requirements, design, configuration, integration validation, UAT, training, go-live, and hypercare—adapted for both traditional and AI implementations - Establish metrics measuring implementation success, AI adoption rates, data quality, integration performance, customer satisfaction, and business outcome attribution - Drive continuous improvement based on project retrospectives, customer feedback, and evolving product capabilities - Create best practices for complex enterprise integrations, AI change management, multi-stakeholder coordination, and value realization reporting About the Team The Professional Services team sits at the center of FourKites’ enterprise transformation journey, partnering with Global 1000 customers to deliver end-to-end supply chain visibility and intelligent automation. The team leads complex, multi-system implementations spanning ERP, OMS, WMS, TMS, and AI-powered capabilities—turning product innovation into real-world business outcomes. Working in close alignment with Product, Engineering, and Customer Success, the team breaks down enterprise silos to enable unified data, smarter decisions, and faster time-to-value. As FourKites evolves toward AI-first solutions, this team plays a critical role in scaling delivery excellence and driving measurable customer impact globally. Who you are: Experience & Leadership - 12+ years in professional services leadership, including at least 5 years leading global services organizations at VP or SVP level in enterprise software - Proven track record implementing complex ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan) or supply chain platforms with understanding of Order Management, Inventory Management, WMS, and/or TMS - Experience managing P&L with demonstrated ability to meet/exceed financial targets while investing in team capability development Technical & Services Expertise - Deep expertise in enterprise implementation methodologies including multi-system integrations across ERP, OMS, WMS, TMS environments with strong understanding of supply chain operations (order-to-cash, procure-to-pay, inventory optimization, logistics execution) - Experience leading teams through AI, machine learning, or automation implementations in enterprise contexts - Track record creating repeatable delivery methodologies that reduce time-to-value and costs while maintaining quality Strategic & Communication Skills - Exceptional cross-functional collaboration with Product, Engineering, Data Science, Sales, and Customer Success teams, with ability to influence technical roadmaps based on implementation insights - Outstanding executive presence with ability to present to C-level stakeholders on implementation strategy, AI value propositions, and business outcomes - Experience driving organizational change in fast-paced, growth-stage environments with comfort navigating ambiguity and rapid iteration Required Industry Experience - Supply chain, logistics, or transportation industry experience required - Background in order management, inventory management, warehouse operations, or transportation management - Understanding of supply chain visibility, real-time tracking, or AI-powered supply chain optimization solutions Additional qualification: - You've led services organizations through major technology transformations involving both traditional enterprise systems and emerging AI capabilities - You understand the unique challenges of implementing solutions that span multiple enterprise systems (ERP, OMS, WMS, TMS) and can architect delivery approaches that manage this complexity - You're excited about AI's potential to transform supply chain operations and can build teams that implement these capabilities while managing customer change management - You see services as strategic—informing product development through implementation insights, not just executing deployments - You balance technical depth with business acumen, understanding both integration architecture and supply chain business processes - You thrive in environments requiring close collaboration with Product and Engineering leadership Travel Requirement: Up to 25% Location: Chicago (preferred), with flexibility for exceptional candidates in other major US markets CompensationThe expected annual base salary range for this role is $200,000 - $250,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About FourKitesFourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments. You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes. Impact & Scope: Each implementation you lead directly enhances supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks. What you’ll be doing: Core Responsibilities - You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization - You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites - You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time - You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process - You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed - You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption - You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones - You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early - You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals - You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond - You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients - You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success About the team: The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. We take pride in solving complex, real-world problems together—supporting one another across time zones, sharing learnings openly, and celebrating wins big and small. This team is empowering by design: you’ll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other. Who you are: - You have 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion - You're genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success - You have proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures - You excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments - You have the analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities - You have a track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail - You can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success - You have proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences - You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus) - You're committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness - You're able and willing to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel) CompensationThe expected annual base salary range for this role is $80,000 - $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About FourKitesFourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.