Role Description We're hiring a Customer Success Engineer II to help customers successfully use and scale AI infrastructure on Shadeform. As a technical point of contact, you'll: - Investigate, troubleshoot, and resolve customer-reported issues across infrastructure, platform, hardware, and Linux, coordinating with providers as needed. - Manage server provisioning, deployments, and delivery timelines by coordinating across infrastructure providers and internal teams. - Communicate proactively with customers throughout issue resolution and deployment, providing clear updates and setting expectations. - Create and maintain documentation, troubleshooting guides, and operational playbooks that improve internal efficiency and the customer experience. - Monitor recurring issues, identify root causes, and partner with engineering and product teams to drive fixes that improve reliability. - Serve as a technical advocate for customers, surfacing trends and product feedback that shape continuous improvement. - Consistently meet service levels, support KPIs, and customer success objectives while adapting to evolving team priorities. Qualifications - 2+ years in a customer-facing technical role (Customer Success Engineering, Technical Support, Solutions Engineering, or similar), ideally supporting infrastructure or cloud products. - Strong Linux fundamentals: comfortable navigating the command line, reading logs, diagnosing networking and hardware issues, and troubleshooting performance problems. - Proven ability to manage multiple issues and deployments in parallel without dropping details or missing timelines. - Excellent written and verbal communication, with a track record of explaining technical concepts clearly to both technical and non-technical audiences. - A customer-first mindset paired with the judgment to know when to escalate, when to dig deeper, and when to loop in providers or internal teams. - Comfort working in a fast-moving environment where priorities shift and processes are still being built. Requirements - Bonus: Working knowledge of cloud and/or GPU infrastructure (compute, networking, storage); familiarity with GPU servers, drivers, or ML workloads is a strong plus. - Bonus: Experience with provisioning/deployment workflows, scripting (Bash/Python), networking concepts (InfiniBand/RoCE, subnets), or working directly with infrastructure vendors. Benefits - Health, dental, vision, 401(k), flexible PTO Company Description Shadeform is the cloud marketplace for GPU infrastructure. We make it simple for AI teams to find, compare, and launch GPU capacity across every major cloud provider. We're a small, fast-moving team building critical infrastructure for the AI era. We care deeply about clear thinking, strong execution, and working with people who raise the bar for the team around them. The AI infrastructure market is evolving quickly, and we think that creates an opportunity to rethink how modern technical companies approach marketing from the ground up.

• Lead end-to-end software implementation projects for new customers • Understand customer workflows, processes and business requirements • Configure software settings, user permissions and integrations • Coordinate data migration, testing and go-live activities • Deliver engaging training sessions for end users and administrators • Support customers through onboarding and adoption • Work closely with internal technical teams to resolve implementation challenges • Manage project timelines, milestones and deliverables • Act as the primary point of contact for a portfolio of customers • Build strong relationships with key stakeholders and decision-makers • Conduct regular customer reviews and success meetings • Monitor customer engagement and satisfaction • Identify opportunities to expand usage and introduce additional solutions • Support renewals and retention activities • Gather customer feedback and champion product improvements internally • Ensure customers continue to achieve measurable value from our platform

• Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance • Providing technical, architectural and best practice guidance • Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion • Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives • Focus on solution-based programs that are customized to fit an individual customer’s needs • Develop and collaborate on customer workshops, demos, and other enablement • Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners • Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others • Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey

Role Description The Graduate Success Coordinator plays a pivotal role in ensuring the success of both recent graduates and current students. This role oversees graduates’ initial weeks of employment in the allied health care field, actively supporting them to overcome obstacles and achieve career success. What You’ll Do: - Graduate Support and Coaching: Assist graduates in achieving success with employment, with career coaching during their initial 2 weeks and up to the first 30 days of employment. - System Development and Maintenance: Develop and maintain systems to support employment opportunities for students and graduates. Ensure efficient and accurate processes for job placement. - Placement Verification and Student Identification: Identify active students currently employed in allied healthcare facilities. Complete all necessary placement verification procedures promptly. - Collaboration and Process Completion: Partner with the Graduate Success Processors and the Placement Verification Team. Ensure successful completion of all placement verification processes. - Alumni Connection and Obstacle Resolution: Collaborate with other members of the Career Services team, including production and corporate alliances. Assist students and graduates in overcoming employment obstacles when necessary. Facilitate connections between working graduates and the Alumni Department for ongoing career services support. - Perform other duties as assigned. Qualifications - Associate degree or equivalent experience. - Experience in education, career services, employment staffing, out placement services, executive search, or related field. - Knowledge of different application processes and expectations. - Experience overcoming graduate (or equivalent customer) obstacles. - Skills – organization, communication/interpersonal skills, attention to detail, teamwork, and time management. - Ability to professionally communicate fluently in verbal and written English. - Ability to support a diverse and inclusive work environment. - Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role. Requirements - Entry-level position. - Work is supervised. - Communicates information that requires a high level of accuracy. - Problems faced are often routine and require critical thinking. - Desire for growth and professional development. Benefits - Medical (including prescription), Dental, Vision (UMA subsidized) - FSA/HSA (Depending on Medical Plan chosen) - Basic Life Insurance (UMA paid) - Additional Voluntary Life Insurance (Team Member paid) - Employee Assistance Program – EAP (UMA paid) - Long Term Disability (UMA paid) - Short Term Disability (Team Member paid) - Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid) - Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off - 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age) - Pet Insurance - Identity Theft Protection Work Environment/Physical Demands - This is a full-time remote position. - Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection. - May require setup of computer equipment; accommodation consideration available upon request. - Flexibility to work evenings and weekends, as needed. Application Deadline 7/02/2026 Compensation Range $19 — $21 USD OUR VALUES - ACT WITH INTEGRITY: We operate honestly and ethically in an industry-compliant fashion. - CHAMPION STUDENT OUTCOMES: We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. - COMMIT TO TEAM MEMBER SUCCESS: We are committed to our team members’ success and to each other’s success. - PURSUE RESULTS WITH PURPOSE: We pursue results with a sense of urgency and purpose. - HAVE FUN. BUILD ENERGY: Enjoying what we do is central to achieving our goals. - WORK AS ONE: We believe that diverse, inclusive teams produce breakthrough results.