• Lead end-to-end software implementation projects for new customers • Understand customer workflows, processes and business requirements • Configure software settings, user permissions and integrations • Coordinate data migration, testing and go-live activities • Deliver engaging training sessions for end users and administrators • Support customers through onboarding and adoption • Work closely with internal technical teams to resolve implementation challenges • Manage project timelines, milestones and deliverables • Act as the primary point of contact for a portfolio of customers • Build strong relationships with key stakeholders and decision-makers • Conduct regular customer reviews and success meetings • Monitor customer engagement and satisfaction • Identify opportunities to expand usage and introduce additional solutions • Support renewals and retention activities • Gather customer feedback and champion product improvements internally • Ensure customers continue to achieve measurable value from our platform

• Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance • Providing technical, architectural and best practice guidance • Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion • Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives • Focus on solution-based programs that are customized to fit an individual customer’s needs • Develop and collaborate on customer workshops, demos, and other enablement • Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners • Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others • Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey

Role Description The Graduate Success Coordinator plays a pivotal role in ensuring the success of both recent graduates and current students. This role oversees graduates’ initial weeks of employment in the allied health care field, actively supporting them to overcome obstacles and achieve career success. What You’ll Do: - Graduate Support and Coaching: Assist graduates in achieving success with employment, with career coaching during their initial 2 weeks and up to the first 30 days of employment. - System Development and Maintenance: Develop and maintain systems to support employment opportunities for students and graduates. Ensure efficient and accurate processes for job placement. - Placement Verification and Student Identification: Identify active students currently employed in allied healthcare facilities. Complete all necessary placement verification procedures promptly. - Collaboration and Process Completion: Partner with the Graduate Success Processors and the Placement Verification Team. Ensure successful completion of all placement verification processes. - Alumni Connection and Obstacle Resolution: Collaborate with other members of the Career Services team, including production and corporate alliances. Assist students and graduates in overcoming employment obstacles when necessary. Facilitate connections between working graduates and the Alumni Department for ongoing career services support. - Perform other duties as assigned. Qualifications - Associate degree or equivalent experience. - Experience in education, career services, employment staffing, out placement services, executive search, or related field. - Knowledge of different application processes and expectations. - Experience overcoming graduate (or equivalent customer) obstacles. - Skills – organization, communication/interpersonal skills, attention to detail, teamwork, and time management. - Ability to professionally communicate fluently in verbal and written English. - Ability to support a diverse and inclusive work environment. - Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role. Requirements - Entry-level position. - Work is supervised. - Communicates information that requires a high level of accuracy. - Problems faced are often routine and require critical thinking. - Desire for growth and professional development. Benefits - Medical (including prescription), Dental, Vision (UMA subsidized) - FSA/HSA (Depending on Medical Plan chosen) - Basic Life Insurance (UMA paid) - Additional Voluntary Life Insurance (Team Member paid) - Employee Assistance Program – EAP (UMA paid) - Long Term Disability (UMA paid) - Short Term Disability (Team Member paid) - Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid) - Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off - 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age) - Pet Insurance - Identity Theft Protection Work Environment/Physical Demands - This is a full-time remote position. - Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection. - May require setup of computer equipment; accommodation consideration available upon request. - Flexibility to work evenings and weekends, as needed. Application Deadline 7/02/2026 Compensation Range $19 — $21 USD OUR VALUES - ACT WITH INTEGRITY: We operate honestly and ethically in an industry-compliant fashion. - CHAMPION STUDENT OUTCOMES: We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. - COMMIT TO TEAM MEMBER SUCCESS: We are committed to our team members’ success and to each other’s success. - PURSUE RESULTS WITH PURPOSE: We pursue results with a sense of urgency and purpose. - HAVE FUN. BUILD ENERGY: Enjoying what we do is central to achieving our goals. - WORK AS ONE: We believe that diverse, inclusive teams produce breakthrough results.

Role Description Authenticom is seeking a Technical Implementation Specialist to support the setup, onboarding, and ongoing maintenance of dealership data integrations. This role serves as a key point of contact for dealerships and vendors, helping ensure customer data is accurately configured, validated, and maintained. The ideal candidate enjoys solving problems, learning new software systems, and helping customers succeed. You'll work with dealership personnel, software vendors, and internal teams to configure integrations, troubleshoot issues, complete onboarding activities, and ensure a high-quality customer experience. This role is ideal for candidates with experience in automotive dealerships, software support, customer success, implementation coordination, technical customer service, or related roles. What You'll Do - Implementation & Onboarding - Configure dealership data integrations and assist with implementation activities. - Complete setup, validation, and quality control checks to ensure accurate data processing. - Manage onboarding tasks and coordinate implementation requirements with dealerships and vendors. - Support order fulfillment activities and ensure customer setups are completed accurately and on time. - Customer Support & Troubleshooting - Respond to customer inquiries via phone, email, and chat. - Troubleshoot data, software, and configuration-related issues. - Work with dealerships and internal teams to resolve onboarding and integration concerns. - Escalate complex technical issues when necessary while maintaining ownership of customer communication. - Automotive Systems Support - Assist dealerships using Dealer Management Systems (DMS) such as: - CDK - Reynolds & Reynolds - Dealertrack - Other dealership software platforms - Guide dealership personnel through setup requirements and data export procedures. - Help customers understand integration requirements and best practices. - Documentation & Collaboration - Document customer interactions, troubleshooting activities, and resolutions within Salesforce and related systems. - Maintain accurate case records and implementation notes. - Collaborate with Sales, Technical Support, Customer Success, and other internal teams. - Assist with dealer onboarding, data feed approvals, and synchronization issues. - Operational Excellence - Prioritize and complete work according to service level agreements (SLAs) and department standards. - Maintain high levels of accuracy, responsiveness, and customer satisfaction. - Identify opportunities to improve processes and customer experience. Qualifications - Minimum 2 years of experience in customer support, technical support, implementation support, dealership operations, software support, or a related customer-facing role. - Minimum 1 year of successful remote work experience. - Strong troubleshooting and problem-solving skills. - Experience using Microsoft Office or Google Workspace. - Intermediate to advanced Excel skills, including filtering, sorting, and working with data files. - Experience using Salesforce, CRM software, or ticketing systems. - Strong written and verbal communication skills. - High school diploma or equivalent. Preferred Qualifications - Experience working in the automotive retail technology vertical. - Experience supporting dealership software, Dealer Management Systems (DMS), or automotive technology platforms. - Experience with CDK, Reynolds & Reynolds, Dealertrack, Tekion, or similar systems. - Associate's degree, technical certification, or related education. - Experience supporting SaaS or software-based products. What Makes You Successful - Strong attention to detail. - Ability to learn new systems and processes quickly. - Comfortable balancing multiple priorities in a fast-paced environment. - Strong customer service mindset with a desire to help others. - Ability to communicate technical information to non-technical users. - Self-motivated and able to work independently in a remote environment. - Team-oriented with a collaborative approach to problem solving. Benefits - Medical, dental, and vision insurance - Paid holidays - Paid time off - Volunteer time off - Wellness activities - Birthday time off - Remote-first work environment - Professional development opportunities Equal Opportunity Employer Authenticom is committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences. Applicants must be authorized to work in the United States or Canada. Visa sponsorship is not available for this position.