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Implementation Analyst
Location
Brazil
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Implementation Analyst
Goo Resultados
• Perform onboarding of new clients by diagnosing their business, defining the company’s initial objective, and designing initial strategies using the RD Station Marketing and/or RD Station CRM platforms, explaining key concepts of Digital Marketing, Inbound Marketing, and Sales through adaptive communication; • Empower clients by periodically monitoring their use of the platform during the implementation phase to maximize results; • Ensure customer satisfaction by acting as a bridge between the client’s and the agency’s teams, including sales and support, to resolve issues and ensure successful implementation; • Assist clients with tool setup, conducting meetings in an adaptive manner aligned with their needs and expectations; • Manage multiple implementation projects simultaneously, organize client scheduling, and overcome objections in challenging scenarios.
Job Requirements
- Previous experience in the customer success journey, with mandatory experience in Implementation/Onboarding;
- Knowledge of digital marketing (inbound marketing, lead qualification, personas, buyer’s journey, email marketing automation);
- Experience with RD Station Marketing (RDSM) and RD Station CRM;
- Genuine interest in helping our clients, with empathetic listening, didactic teaching skills, and resilience in problem solving;
- Communication skills (adaptive communication, didactic/clear teaching);
- Knowledge of LLMs and practical proficiency relevant to the role (use of ChatGPT alone does not satisfy this requirement).
Benefits
- Expense allowance
- Home office allowance
- Meal allowance
- Dental assistance
- TotalPass
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