Amorim Global

• Performance and Quality Management: Oversee the day-to-day operations of CS and SDR teams, ensuring SLAs are met, superior service quality, and an optimized prospecting cadence. • Strategic Data Analysis: Monitor and analyze key metrics such as NPS, retention rate, lead volume, connection and qualification rates, turning data into actionable insights for continuous improvement. • Leadership and Conflict Resolution: Serve as the focal point for critical cases and escalations, providing exemplary technical and behavioral support to the team. • Process Optimization: Proactively identify bottlenecks in the customer journey and propose and implement concrete, innovative improvements. • Talent Development: Drive continuous growth of team members through structured feedback, individualized performance coaching, and technical training programs. • Strategic Alignment: Implement and review operational playbooks in collaboration with Sales and Marketing, ensuring cohesive alignment across acquisition, conversion, and retention, with a holistic view of the sales funnel.

• Strategic Opportunity Mapping: Research and identify new market niches, investment visas, and tax incentives in key regions such as LATAM (Mercosur), the US, and Europe, directly contributing to the global expansion of our clients. • Global Scenario and Risk Analysis: Actively monitor movements of international competitors and geopolitical signals (weak signals) that could affect clients' assets, anticipating challenges and proposing solutions. • Data Intelligence with Generative AI: Implement and optimize research workflows using leading Generative AIs (Copilot, Gemini, ChatGPT) for complex data extraction and intelligent report automation, increasing the efficiency and depth of our analyses. • Strategic Insights Visualization: Develop and maintain dynamic, intuitive dashboards (Advanced Excel, Power BI, Looker Studio), transforming raw data into actionable visual intelligence for leadership and clients. • Accuracy and Reliability: Ensure validation and reliability of sources (IMF, World Bank, Central Banks), resolving discrepancies and safeguarding the integrity of the information that supports our recommendations.

• Communication and Negotiation: Engage with clients, handle complex inquiries, and negotiate service agreements. • Research and Development: Conduct in-depth research and analysis to inform decisions and provide specialized legal advice through well-founded opinions. • Representation and Advocacy: Act as the company’s representative in complex legal proceedings and safeguard its interests. • Innovation and Leadership: Innovate and pursue intelligent solutions to address diverse legal needs, with the opportunity to assume a leadership role within the company.

• Talent Consulting: Serve as the primary point of contact for business leaders, providing specialized advice on the talent market, attraction strategies, and competency profiles to support growth objectives, including our international expansion. • End-to-End Recruitment Management: Manage the full recruitment lifecycle with a focus on efficiency and quality, ensuring an exceptional candidate experience and adherence to SLAs (Service Level Agreements). • Strategic Sourcing and Market Intelligence: Map, identify, and proactively engage top talent globally using a multichannel, data-driven approach. Build and nurture talent pipelines for critical roles. • Competency Assessment: Design and conduct robust assessment processes, including competency-based interviews and case studies, to identify high-potential candidates who are culturally aligned. • Analysis and Optimization: Monitor and analyze key recruitment performance indicators (KPIs) — e.g., time-to-fill, cost-per-hire, quality-of-hire — to identify trends, generate insights, and drive continuous process improvement. • Employer Branding: Collaborate on employer branding initiatives to position AMORIM Global as an employer of choice for top market talent.

• Engage with clients, handle intriguing inquiries, and directly negotiate service agreements. • Conduct in-depth research and analysis to inform decisions, and provide specialized legal counsel through well-informed opinions. • Act as the firm's representative in highly complex legal proceedings and safeguard its interests. • Innovate and seek intelligent solutions to meet diverse legal needs, with the opportunity to take a leadership role within the firm.

• Engage with clients, handle complex inquiries, and negotiate service agreements directly. • Conduct in-depth research and analysis to support decision-making and deliver specialized legal advice through well-reasoned opinions. • Represent the firm in highly complex legal proceedings and protect its interests. • Develop innovative, practical solutions to address diverse legal needs, with opportunities to assume a leadership role within the firm.

• Communicate and negotiate with clients; handle complex inquiries and negotiate service agreements • Conduct detailed research and analysis to inform decisions and provide specialized legal opinions • Represent the firm in complex legal proceedings and protect its interests • Innovate and seek practical, intelligent solutions to meet diverse legal needs

• Engage with clients, handle challenging inquiries, and directly negotiate service agreements. • Conduct thorough research and analysis to inform decisions and provide specialized legal advice through well-founded opinions. • Represent the firm in highly complex legal proceedings and safeguard its interests. • Innovate and seek intelligent solutions to meet diverse legal needs, with the opportunity to assume a leadership role within the firm.

• Communication and Negotiation: Engage with clients, handle complex inquiries, and directly negotiate service agreements. • Research and Development: Conduct in-depth research and analysis to inform decisions, and provide specialized legal advice through well-founded opinions. • Representation and Advocacy: Act as the firm's representative in highly complex legal proceedings and protect its interests. • Innovation and Leadership: Develop innovative, intelligent solutions to meet diverse legal needs, with the opportunity to assume a leadership role within the firm.

• Engage with clients, handle complex inquiries, and negotiate engagement agreements directly • Conduct in-depth research and analysis to inform decision-making, and provide specialized legal advice through well-founded opinions • Represent the firm in highly complex legal proceedings and safeguard its interests • Develop innovative, intelligent solutions to meet diverse legal needs, with the opportunity to take on a leadership role within the firm