As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike is seeking Renewals Account Managers to be part of a team responsible for ensuring that our customers are successful and thriving with our next generation endpoint technology. You will proactively collaborate with the partner and the customer -- focusing on driving on-time renewals and growing our ARR. The ideal candidate will have a strong track record of success, organization and discipline, and hail from a SaaS or security company. You will need to be detail-oriented, strong communicator, as well as a creative problem solver. What You'll Do: - Manage the contract renewal cycle. - Provide quotes to channel partners - Ensure delivery of quote to end customer - Consult with partner and customer to answer any questions - Manage process through booking - Communicate the value of CrowdStrike products to ensure growth in licenses and per endpoint revenue. - Team with the Account Manager to ensure a seamless customer experience. What You'll Need: - Track record of meeting or exceeding expectations in an individually focused, quota carrying role. - Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements. - Technical aptitude and ability to learn new concepts quickly. - Exceptional written and verbal communication skills demonstrated through email, conference calls, and internal meetings - Must be a self-starter with the ability to work independently or in a team environment - A curious nature with a desire to learn and a competitive spirit. - High level of comfort handling objections and negotiations. - Excellent time management skills. - Security or SaaS sales experience - Customer Success/Service background - Prior experience using Salesforce or another CRM solution - 2 years+ or equivalent experience in consulting or account management – particularly in cybersecurity. - Bachelor's degree from an accredited college or university or relevant experience. - This role will require the successful candidate to be working in US Timezones 6.30 pm- 3.30 am. #LI-VD1 #LI-Remote Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Role Description Now we’re looking for the ORM Consultant. - Monitor brand mentions across social media platforms, forums, and online communities (including Reddit, Quora, and regional platforms). - Consult on reputation management on platforms, including fostering a neutral and positive discussion protocols. - Respond to negative reviews and comments in a timely and professional manner, de-escalating conflicts and turning detractors into neutral or positive voices. - Develop and implement ORM strategies to improve overall brand perception in LATAM markets. - Collaborate with marketing, sales, and support teams to align messaging and address recurring complaints at the root. - Prepare regular reports on brand sentiment trends, share of voice, and reputation KPIs. Qualifications - Experience working with forum-based and community-driven platforms (Reddit, Quora, niche communities) -- understanding of community culture and anonymous audience dynamics. - Familiarity with social listening tools capable of tracking forum activity (Brandwatch, Brand24 Mention, YouScan, or similar). - 2+ years of experience in ORM, community management, or a related field. - Strong understanding of social media platforms and review ecosystems relevant to LATAM (Reddit, Quora, Facebook, local platforms). - Experience with social listening tools (Brandwatch, Mention, YouScan, or similar). - Excellent written communication skills in Spanish; English is a plus. - Ability to work independently, manage own time, and deliver results without daily oversight. - Analytical mindset with the ability to translate data into actionable insights. - EdTech or B2C experience is an advantage. Benefits - Project-based cooperation with flexible workload. - Remote, async-friendly format. - Competitive rate per task / per hour (negotiable based on scope). - Long-term collaboration potential as we scale ORM efforts in LATAM. Company Description TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Web Development, Quality Assurance (QA), Data Analytics, and Data Science programs. TripleTen LATAM is among the Top 3 EdTech companies in LATAM and are on track to become the regional leader. We’re recognized as absolute leaders in paid advertising performance within the EdTech space in LATAM.

• Successfully implement sales strategies and achieve ambitious sales targets within the assigned district • Build and maintain strong relationships with Key Opinion Leaders (KOLs), ensuring exceptional customer experience and satisfaction • Effectively manage day-to-day logistics and case planning, ensuring flawless execution of surgical procedures • Collaborate with team members within the company to identify customer requirements and create customized solutions • Conduct market research to identify new business opportunities and stay ahead of market trends • Compete in the market by providing comprehensive product knowledge and technical expertise to healthcare professionals • Continuously analyze sales data and performance metrics to identify areas for improvement and develop actionable strategies • Deliver engaging product presentations and demonstrations to healthcare professionals and prospective customers • Provide timely and accurate reports on sales activities, market trends, and competitor analysis to the regional sales manager

• Manage a portfolio of enterprise, high-touch clients • Act as the primary executive point of contact • Ensure retention, satisfaction and growth (upsell/cross-sell) • Build and execute strategic account plans (Account Plans) • Act directly in high-criticality situations with clients • Lead conflict resolution with maturity and an executive demeanor • Be able to turn things around in adverse scenarios • Take ownership and lead recovery plans • Identify growth opportunities within the account base • Develop high-value commercial and technical proposals • Connect client needs with technological solutions (omnichannel, automation, AI, etc.) • Develop a consultative and strategic view for the client • Anticipate issues before they impact the client • Act proactively rather than only reactively – be a leader • Structure practical and viable solutions, even in complex scenarios • Resolve most issues internally before escalating • Serve as the link between the client and internal teams (Product, Engineering, Support, Sales) • Ensure alignment of expectations and deliverables • Prioritize requests based on business impact • Escalate in a structured, objective manner when necessary