Robbu - Business Communication Solutions
Strategic Account Manager
Location
Brazil
Posted
3 days ago
Salary
0
Seniority
Lead
Job Description
Strategic Account Manager
Robbu - Business Communication Solutions
• Manage a portfolio of enterprise, high-touch clients • Act as the primary executive point of contact • Ensure retention, satisfaction and growth (upsell/cross-sell) • Build and execute strategic account plans (Account Plans) • Act directly in high-criticality situations with clients • Lead conflict resolution with maturity and an executive demeanor • Be able to turn things around in adverse scenarios • Take ownership and lead recovery plans • Identify growth opportunities within the account base • Develop high-value commercial and technical proposals • Connect client needs with technological solutions (omnichannel, automation, AI, etc.) • Develop a consultative and strategic view for the client • Anticipate issues before they impact the client • Act proactively rather than only reactively – be a leader • Structure practical and viable solutions, even in complex scenarios • Resolve most issues internally before escalating • Serve as the link between the client and internal teams (Product, Engineering, Support, Sales) • Ensure alignment of expectations and deliverables • Prioritize requests based on business impact • Escalate in a structured, objective manner when necessary
Job Requirements
- 8–10+ years of experience in account management or related areas
- Previous experience with large enterprise clients
- Proven track record in crisis management and account recovery
- Advanced English (essential for international context)
- Must reside in the state of São Paulo
Benefits
- Support for courses and professional development
- TotalPass
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