Support Engineer
Location
Worldwide
Posted
1 day ago
Salary
0
Seniority
Mid Level
Job Description
Support Engineer
Huzzle
Role Description We are seeking a Junior Support Engineer to join a growing technical team supporting customers across the life sciences industry. This role is ideal for an early-career software engineer who enjoys debugging, problem-solving, and working directly with customers to resolve technical issues. As the first line of technical support, you will: - Investigate customer-reported issues and diagnose bugs. - Implement fixes across the application stack and communicate solutions clearly and professionally. - Work with modern technologies including Next.js, React, Node.js, Supabase, and TypeScript. - Collaborate closely with product and engineering teams. This is an excellent opportunity for someone looking to grow their software engineering career while gaining hands-on experience in customer-facing technical support. Qualifications - Basic experience with JavaScript and TypeScript development. - Familiarity with modern web technologies including Next.js, React, Node.js, SQL databases, and Supabase. - Strong debugging, troubleshooting, and problem-solving skills. - Excellent written English communication skills with the ability to explain technical concepts clearly to customers. - Comfortable communicating directly with customers and handling technical issues professionally and empathetically. - Ability to work independently, take ownership of tasks, and manage priorities with minimal supervision. - Strong attention to detail and a willingness to learn new technologies and tools quickly. - Experience using AI-assisted development tools such as Cursor or similar IDE tools is advantageous. - Previous customer support or technical support experience is preferred. - Experience contributing to production applications or independently shipping software features is a plus. - Understanding of software testing, troubleshooting methodologies, and root-cause analysis is beneficial. Requirements - Successfully diagnose and resolve customer issues accurately and efficiently. - Deliver high-quality bug fixes with minimal oversight while maintaining code quality standards. - Communicate technical problems, resolutions, and next steps clearly to both customers and internal teams. - Provide professional, calm, and customer-focused support, particularly during high-pressure situations. - Contribute to internal documentation, runbooks, and knowledge bases to reduce recurring issues and improve team efficiency. Benefits - 💻 Fully Remote: Work from anywhere with international teams. - 🤝 Peer Community: Connect with high-performing sales professionals in our network. - 🧠Ongoing Support: Receive guidance from Huzzle before and after placement. - 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals.
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