IntelliPro Group logo
IntelliPro Group

Founded in 2009, the IntelliPro Group is a privately-held professional services firm offering comprehensive staffing, consulting, training, and human resources

Platform Engineer

Location

Worldwide

Posted

1 day ago

Salary

60 - 61 / hour

Seniority

Mid Level

Job Description

Platform Engineer

IntelliPro Group

Role Description We are seeking an experienced OMS Platform Reliability Lead to drive the reliability, stability, and automation of a high-volume Order Management System (OMS) platform. This is a highly technical role that combines Platform Engineering, Site Reliability Engineering (SRE), and technical leadership to improve platform health through automation, observability, and proactive incident management. The ideal candidate will lead a technical support team while serving as the bridge between Software Engineering and IT Operations, driving self-healing capabilities, operational excellence, and continuous platform improvements. Key Responsibilities - Technical Automation & Self-Healing - Design and implement automated order replay mechanisms to resolve synchronization failures across event-driven integrations. - Develop automation tools and scripts using Python, REST APIs, or platform SDKs for bulk updates and system remediation. - Build advanced monitoring dashboards using tools such as Splunk, Datadog, ELK, or New Relic. - Design proactive alerting to detect stuck orders, inventory mismatches, API failures, and platform issues before customer impact. - Platform Reliability & Incident Management - Serve as the highest technical escalation point for production issues requiring Java debugging and GraphQL troubleshooting. - Perform detailed Root Cause Analysis (RCA) using application logs and event-driven architecture. - Analyze API performance and database interactions to recommend performance improvements. - Maintain incident documentation, technical workarounds, and operational runbooks. - Engineering Collaboration - Partner with Engineering, Architecture, and E-commerce teams to ensure operational requirements are incorporated into development roadmaps. - Collaborate with external platform vendors regarding upgrades, integrations, and API changes. - Mentor technical support engineers in GraphQL optimization, Java debugging, and platform troubleshooting. - Release & Change Management - Validate platform configurations and custom extensions during release cycles. - Support Git-based version control, branching strategies, and operational hotfix deployments. - Ensure deployment stability through strong CI/CD awareness and release governance. Qualifications - Bachelor's degree in Computer Science, Software Engineering, or a related technical field. - 5+ years of experience in OMS Technical Operations, Platform Engineering, or Site Reliability Engineering within high-volume SaaS environments. - Strong understanding of Order Management Systems and event-driven architectures. - Experience with REST APIs, JSON, GraphQL, and Java troubleshooting. - Strong SQL skills for operational diagnostics and reporting. - Proficiency in Python for automation and scripting. - Experience with Git, CI/CD pipelines, and deployment best practices. - Hands-on experience with observability tools such as Splunk, Datadog, ELK Stack, or New Relic. - Knowledge of messaging/event technologies such as Kafka, Pub/Sub, or Event Grid. - Strong analytical and troubleshooting skills with experience performing Root Cause Analysis (RCA). - Familiarity with ITIL processes and an SRE mindset focused on automation and reducing manual operational effort. Preferred Qualifications - Hands-on experience with Fluent Commerce, including: - Fluent GraphQL API - Webhooks - Essential Rules - Fluent SDK - Experience supporting high-volume eCommerce or retail platforms. - Experience designing self-healing operational automation. Desired Skills - Platform Reliability Engineering - Site Reliability Engineering (SRE) - OMS Operations - Fluent Commerce - GraphQL - Java - Python - SQL - REST APIs - Kafka - Event-Driven Architecture - Datadog - Splunk - ELK Stack - New Relic - Git - CI/CD - Root Cause Analysis - Incident Management - Observability - Automation Engineering Compensation The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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