Role Description As a Customer Success Specialist (L1 Support), you will be the first point of contact for our customers, assisting with basic troubleshooting, handling inquiries, and providing solutions for technical issues. You will follow established procedures to resolve problems and escalate more complex issues to higher-level support. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential for success in this role. - Offer comprehensive support via phone, email, chat and remote access to customers; - Provide technical support (hardware and IT/Server/Network related) to customers; - Work on the support task list in Zendesk; - Define, report and follow up on issues, and document solutions in Zendesk to keep track of history and statistics; - Report news or issues in team meetings or to the Team Leader; - Report product errors in internal tools in English; - Participate in team meetings and share knowledge and information. Qualifications - Ongoing or complete bachelor's degree in IT, Accounting, Mathematics or related fields; - Proven track record in a customer service role; - Accounting knowledge; - Experience with remote support tools; - Experience with CRM or ticket systems, preferably Zendesk; - Fluent English. Requirements - Polished and professional telephone etiquette; - Excellent written and verbal communication abilities; - Strong listening and interpersonal skills; - Friendly and approachable demeanor; - Customer-focused, with patience and resilience; - Effective problem-solving skills; - Dedicated and hardworking; - Capable of setting an example and embodying our values; - Ability to work independently and as part of a team, demonstrating strong teamwork qualities. Benefits - National Medical Health Plan (Unimed); - National Dental Assistance (Unimed); - Maternity & Paternity extension leave; - Life Insurance; - Meal/ Restaurant allowance (Alelo Tudo); - Home office allowance (if applicable); - Education Platforms and training funding; - Gympass, Zenklub (Health app) and Guapeco (Pet Plan); - Annual Profit Sharing Program; - Education allowance; - Day Off as a birthday gift; - Agreement with pharmacies, restaurants and theaters.

• Provide effective and efficient handling of phone calls from or to Sanford Health members • Striving for excellence in understanding and resolving specific requests • Respond to customer questions via inbound and outbound calls • Coordinate with other departments to ensure customer satisfaction • Document interactions for accurate tracking and analysis • Promote the usage of self-service to callers • Provide end-user support including system issue resolution • Ensure compliance with corporate policies and procedures

Role Description Mercier Consultancy MD is excited to offer a remote work opportunity for Swedish Customer Service Representatives supporting leading Consumer Brands. This position allows you to live and work from the beautiful country of Greece while delivering outstanding service to Swedish-speaking customers. The role involves handling inquiries, resolving issues, and promoting a positive brand experience for a diverse range of consumer products. - Respond to customer inquiries related to consumer brands in Swedish. - Provide product information, assist with orders, returns, and general support. - Handle customer complaints and find effective solutions to ensure customer satisfaction. - Maintain accurate documentation of all customer interactions in the CRM system. - Collaborate with internal teams to improve customer experience and service quality. - Stay updated on product changes, promotions, and company policies. Qualifications - Exceptional fluency in Swedish (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Experience in customer service, preferably with consumer brands or retail sectors. - Strong communication and interpersonal skills with a customer-focused attitude. - Ability to multitask and work effectively in a remote setting. - Familiarity with CRM software and customer support tools is desirable. - Reliable internet connection and a suitable home office environment for remote work. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - 2 Extra Salaries per year - And Much More... Company Description

• Deliver outstanding customer support via phone calls and emails; • Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; • Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; • Document issues, resolutions, and troubleshooting steps accurately in the system; • Escalate complex or unresolved issues to the appropriate teams when needed; • Handle sensitive customer data with care and security; • Communicate with developers and cross-functional specialists.