• Research, evaluate, and recommend implementation of new technologies and applications • Manage and prioritize projects • Assist in designing and developing systems to attain maximum efficiencies and minimize costs • Complete testing and provide technical support and training • Create and maintain procedural documentation • Test and debug title and escrow business applications • Perform end user support for assigned applications

Role Description A major Canadian financial services organization is seeking a functional Business Analyst to support its Amazon Connect contact‑center modernization and agentic AI initiatives. Acting as the bridge between business needs and technical delivery, this analyst will translate customer‑experience requirements into system, integration and data specifications. The role is onshore and fully remote (no in‑person presence required). - Gather, analyze and document business requirements from contact‑center stakeholders and prioritize them for modernization and AI use cases. - Translate functional needs and customer journey maps into detailed system, integration and data specifications. - Define and document integration requirements between Amazon Connect and third‑party systems (CRM, APIs, databases) to ensure seamless data flow. - Facilitate communication between Business Analysts and technical delivery teams to resolve logic gaps, refine system behavior and ensure technical feasibility. - Assess business requests against Amazon Connect platform capabilities, maximizing out‑of‑the‑box features before proposing custom development. - Create and maintain detailed technical‑functional artifacts such as user stories, process flow diagrams, data‑mapping documents and API specifications. - Evaluate the technical impact of new agentic AI use cases on system architecture and performance. - Collaborate with business and architecture teams to ensure requirements traceability, maintain backlogs and support testing and deployment activities. Qualifications - Proven experience as a Business Analyst or Business Systems Analyst translating business needs into technical specifications, ideally within contact‑center or customer‑service environments. - Strong knowledge of Amazon Connect or other CCaaS platforms and a solid understanding of contact‑center workflows such as call flows, IVRs and routing. - Ability to convert functional requirements and CX journey maps into technical system specifications and logic diagrams. - Experience defining integration requirements and documenting data flows between cloud contact‑center platforms and external systems. - Skilled at creating functional artifacts (user stories, data‑mapping documents, API specifications, system flowcharts) and maintaining requirements traceability. - Analytical problem‑solver who can identify technical constraints early and assess feasibility of AI‑driven use cases. - Familiarity with Agile methodologies and tools such as Jira or Azure DevOps for requirement tracking. - Excellent communication skills to liaise between business, architecture and technical teams and ensure alignment. Requirements - Strong technical understanding of Amazon Connect features like contact flow logic, data dips and AWS integration points. - Ability to read and define JSON structures, map data between systems and document RESTful API requirements. - Expert proficiency in creating technical flowcharts and system diagrams using tools such as Lucidchart or Visio. - Background in agentic AI, NLU or generative AI integrations (e.g., Amazon Lex). - AWS certifications (Cloud Practitioner or Solutions Architect Associate) or similar credentials. - Experience working in regulated industries such as financial services and understanding of compliance requirements. - Knowledge of other CCaaS platforms (e.g., Genesys, NICE CXone, Five9) and CRM integrations. Ideal Candidate Profile A results‑oriented Business Analyst who thrives on translating complex customer‑experience goals into actionable technical specifications. They combine deep knowledge of contact‑center workflows and Amazon Connect with strong analytical skills and attention to detail. Comfortable working remotely, they excel at bridging business and technical teams, documenting requirements meticulously and prioritizing use cases to deliver measurable improvements. A collaborative and proactive communicator, they anticipate technical challenges early and ensure alignment between business objectives and technical capabilities. Engagement Details - Role level: Analyst (Business Analyst – functional). - Work arrangement: Onshore and fully remote (no in‑person requirement). - Technology: Amazon Connect. - Client: Large Canadian financial services organization. - Number of openings: 1 (assumed based on intake). Vendor Notes Focus on candidates with hands‑on experience in contact‑center modernization who can translate functional journeys into detailed system specifications. While a deep technical background is not required, strong familiarity with Amazon Connect and integration patterns is essential. Candidates should demonstrate proficiency in documenting requirements, mapping data flows and collaborating with business and technical stakeholders. Prioritize individuals who can work effectively in a fully remote environment and have exposure to AI‑enabled contact‑center solutions. Avoid profiles limited to call‑center operations without experience in system analysis or those lacking CCaaS knowledge.

Role Description We are seeking a Senior Business Risk Analyst to assess corporate and financial risk. In this role, you will combine your subject matter expertise with AI to evaluate how geopolitical, economic, financial, operational, regulatory, and security developments could affect client organizations, their people, assets, supply chains, financial position, and reputation—producing accurate assessments and providing decision-ready recommendations. The ideal candidate is a seasoned analyst with deep expertise in both corporate risk and financial analysis methodologies, and who is adept at leveraging AI capabilities to accelerate and strengthen analysis. You will be equally comfortable interpreting financial and economic indicators, applying structured risk frameworks, and using advanced AI-enabled tooling to surface signals, model exposure, and communicate complex findings to a senior, non-specialist audience. Location: Remote, USA or Canada What You Will Work On - Assess corporate risk across geopolitical, economic, financial, operational, regulatory, reputational, and security dimensions, identifying exposure and forecasting emerging threats and opportunities. - Apply both corporate risk and financial analysis methodologies—including financial statement and market analysis, economic and macro-financial indicators, exposure and scenario modeling, and quantitative risk assessment, to evaluate likelihood, impact, and business and financial consequences. - Leverage AI capabilities and AI-enabled platforms to conduct analysis at speed and scale: synthesizing large and disparate data sets, surfacing signals, modeling exposure, and stress-testing analytic judgments. - Employ AI to produce a full range of intelligence analysis products, including executive briefings, threat and financial-risk assessments, country and market-entry assessments, risk forecasts, and bespoke research. - Monitor global developments and proactively flag geopolitical, economic, and financial shifts that could disrupt client operations, supply continuity, financial position, or strategic objectives. - Collaborate with analysts, subject-matter experts, and platform/technology teams to refine intelligence outputs, strengthen AI-assisted workflows, and improve analytic tradecraft. - Maintain analytic objectivity, sourcing rigor, and quality standards across all products, including appropriate human oversight of AI-generated outputs. Qualifications - Bachelor's degree (Economics, Finance, or Business is preferred). - Minimum of 7 years of experience assessing business and financial risk intelligence analysis products. - Demonstrated expertise with both corporate risk and financial analysis methodologies, including risk assessment frameworks and financial/economic analytic techniques. - Hands-on experience using AI capabilities and AI-enabled tools to conduct analysis—for example, to process large data sets, generate insights, or accelerate the production of analytic products—paired with sound judgment in validating AI-generated outputs. - Excellent written and verbal communication skills, with the ability to convey complex risk and financial analysis clearly to senior, non-specialist decision-makers. - Proven ability to work under deadline pressure while maintaining accuracy and analytic integrity. Preferred Qualifications - Professional credentials or formal training in financial analysis or risk management (e.g., CFA, FRM, or equivalent). - Advanced degree and/or deep experience with corporate risk and financial analysis. Information Security - Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Company Description Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

• Administer Kinaxis platform (security, roles, performance monitoring) • Build custom logic, calculations • Manage data models, mappings structures and hierarchies • Support Data loads, transformations and validations • Build what-if scenarios per business requirements • Develop dashboards, reports, and automations • Manage Kinaxis Environments (Dev / Test / Prod) as well as our aligned Oracle EBS Environments • Align with the Development team to Integrate Kinaxis with Oracle EBS and other enterprise systems as required • Support demand, supply, inventory, and S&OP / IBP processes within the Kinaxis Application • Work with our Business Analysts to understand requirements and develop + document technical solutions and act as a change champion with the business • Support testing, deployments, and ongoing production support • Support stakeholder engagement, training, and adoption