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Transforming the health of the communities we serve, one person at a time.
Sales Auditor
Location
New Jersey
Posted
111 days ago
Salary
$23 - $39 / hour
Seniority
Mid Level
Job Description
Sales Auditor
Centene Corporation
• Responsible for providing auditing and tracking support to the MeridianCare Sales Leadership Team • Oversight and responsibility of auditing all member, prospective member and agent interactions with the call center staff • Conducts weekly production evaluations for assigned agents • Participates in QA calibrations, audit meetings, and team huddles • Submit Quality Resolution Plans (QRPs) for assigned agents and sales leadership • Audit all inbound and outbound communications with members, prospective members and agents • Assist with QA newsletter and FAQ tracker updates • Create and present reporting based on auditing trends and findings • Ensure new hire readiness for agents and QA staff through quality audits and training
Job Requirements
- A High School or GED
- 2+ years of experience in a call center
- Other knowledge of customer service expectations related to quality and service
- Other knowledge of HIPAA regulations: Auditor must obtain their Medicare producers license within 90 days of employment
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
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