• Coordinate and manage tutoring schedules across multiple programs, balancing student, tutor, and regional team availability. • Own the day-to-day scheduling process, ensuring sessions are accurately assigned, updated, and communicated. • Anticipate scheduling conflicts and proactively implement solutions with minimal disruption. • Collaborate closely with Regional Operations teams to ensure seamless program execution across multiple time zones. • Own and maintain multiple operational spreadsheets and databases related to scheduling, tutor assignments, attendance, and student progress. • Ensure data is accurate, complete, organized, and updated in real time. • Utilize Excel and Google Sheets to analyze operational data, identify inconsistencies, and maintain reporting accuracy. • Monitor operational metrics and promptly escalate discrepancies or emerging issues. • Serve as a primary point of communication for scheduling updates through professional email, phone, and text communication. • Communicate clearly and promptly with tutors, students, school district contacts, and internal teams. • Maintain accurate documentation of operational updates and scheduling changes. • Monitor student academic progress and attendance, identifying trends that may require intervention. • Participate in daily operations meetings with Program Directors to review scheduling priorities, student progress, and operational challenges. • Support tutor onboarding and administrative processes as needed. • Help ensure every academic program is delivered with consistency, accuracy, and exceptional operational quality.

• Owning the direct buyer relationship with Yodobashi Camera as our primary retail launch partner. • Managing and growing the Nex Playground Amazon Japan account, including product listings, A+ content, promotional placements, and advertising. • Negotiating shelf space, promotional placements, co-op marketing budgets, and trade terms directly with retail buyers. • Serving as Japan’s local execution lead for supply operations — monitoring inventory levels, coordinating replenishment, and managing logistics issues on the ground. • Driving sell-through performance through data-driven account management, forecasting, and inventory planning. • Serving as the Japan-side counterpart to the US Retail Strategy and Supply Chain teams.

• Lead website development projects across multiple brands from planning through launch. • Coordinate developers, designers, and external contractors to ensure successful project delivery. • Oversee quality assurance (QA/UAT), website performance, mobile optimization, and ongoing improvements. • Support conversion rate optimization (CRO) initiatives across digital properties. • Oversee the implementation, optimization, and integration of business systems and operational tools. • Identify operational bottlenecks and implement scalable process improvements. • Develop and maintain SOPs and documentation for recurring workflows. • Manage relationships with technology vendors and service providers. • Identify opportunities to implement AI and automation across business operations. • Evaluate and deploy new AI tools that improve efficiency and scalability. • Promote AI adoption and operational best practices across the organization. • Continuously improve workflows through automation initiatives. • Lead cross-functional projects involving operations, development, marketing, fulfillment, and design. • Manage project timelines, priorities, and contractor performance. • Maintain project visibility and accountability across multiple initiatives. • Provide regular operational updates and recommendations to executive leadership.

• Owns the end-to-end operations and quality management of all course talent — including mentors and live instructors — across Tech, Allied Health, and AI programs. • Ensures we have the right talent, onboarded effectively, performing consistently, and deployed reliably as programs scale. • Serves as the central owner of talent execution and quality. • Manage a small team and partner closely with program leadership and support operations functions. • Design strategy for onboarding, training, and readiness processes for mentors and live instructors. • Ensure consistent performance management, QA, and remediation standards across programs. • Create systems to identify performance risks and lead improvement plans. • Own talent capacity planning to support cohort launches and ongoing delivery across all programs. • Drive sourcing strategy, execution, and hiring workflows for new course talent roles. • Build and maintain scalable talent ops processes and documentation for the team.