• Coordinate the daily operations of virtual tutoring programs from enrollment through completion. • Manage instructor and student schedules to maximize attendance, efficiency, and program utilization. • Monitor live tutoring sessions to ensure quality, attendance, and operational excellence. • Track student academic progress and identify opportunities for additional support. • Ensure accurate execution of academic programs, operational initiatives, and company standards. • Maintain detailed, accurate records across operational systems. • Deliver exceptional service and support to students, parents, and families. • Build trusted relationships through proactive communication and timely follow-up. • Resolve scheduling challenges and customer concerns with professionalism and empathy. • Conduct regular progress conferences with partner program directors, reviewing student outcomes, adjusting academic plans, and supporting enrollment renewals. • Serve as a knowledgeable and dependable point of contact throughout the student journey. • Support Regional Operations through administrative coordination, scheduling, reporting, and data management. • Manage multiple priorities while consistently meeting deadlines and service standards. • Maintain compliance with company policies, operational procedures, and applicable regulations. • Identify opportunities to improve processes, efficiency, and customer experience. • Collaborate effectively with remote teammates, instructors, and school district partners. • Contribute to special projects and operational initiatives as business needs evolve. • Take ownership of assigned responsibilities and continuously seek ways to improve program outcomes.

• Coordinate and manage tutoring schedules across multiple programs, balancing student, tutor, and regional team availability. • Own the day-to-day scheduling process, ensuring sessions are accurately assigned, updated, and communicated. • Anticipate scheduling conflicts and proactively implement solutions with minimal disruption. • Collaborate closely with Regional Operations teams to ensure seamless program execution across multiple time zones. • Own and maintain multiple operational spreadsheets and databases related to scheduling, tutor assignments, attendance, and student progress. • Ensure data is accurate, complete, organized, and updated in real time. • Utilize Excel and Google Sheets to analyze operational data, identify inconsistencies, and maintain reporting accuracy. • Monitor operational metrics and promptly escalate discrepancies or emerging issues. • Serve as a primary point of communication for scheduling updates through professional email, phone, and text communication. • Communicate clearly and promptly with tutors, students, school district contacts, and internal teams. • Maintain accurate documentation of operational updates and scheduling changes. • Monitor student academic progress and attendance, identifying trends that may require intervention. • Participate in daily operations meetings with Program Directors to review scheduling priorities, student progress, and operational challenges. • Support tutor onboarding and administrative processes as needed. • Help ensure every academic program is delivered with consistency, accuracy, and exceptional operational quality.

• Owning the direct buyer relationship with Yodobashi Camera as our primary retail launch partner. • Managing and growing the Nex Playground Amazon Japan account, including product listings, A+ content, promotional placements, and advertising. • Negotiating shelf space, promotional placements, co-op marketing budgets, and trade terms directly with retail buyers. • Serving as Japan’s local execution lead for supply operations — monitoring inventory levels, coordinating replenishment, and managing logistics issues on the ground. • Driving sell-through performance through data-driven account management, forecasting, and inventory planning. • Serving as the Japan-side counterpart to the US Retail Strategy and Supply Chain teams.

• Lead website development projects across multiple brands from planning through launch. • Coordinate developers, designers, and external contractors to ensure successful project delivery. • Oversee quality assurance (QA/UAT), website performance, mobile optimization, and ongoing improvements. • Support conversion rate optimization (CRO) initiatives across digital properties. • Oversee the implementation, optimization, and integration of business systems and operational tools. • Identify operational bottlenecks and implement scalable process improvements. • Develop and maintain SOPs and documentation for recurring workflows. • Manage relationships with technology vendors and service providers. • Identify opportunities to implement AI and automation across business operations. • Evaluate and deploy new AI tools that improve efficiency and scalability. • Promote AI adoption and operational best practices across the organization. • Continuously improve workflows through automation initiatives. • Lead cross-functional projects involving operations, development, marketing, fulfillment, and design. • Manage project timelines, priorities, and contractor performance. • Maintain project visibility and accountability across multiple initiatives. • Provide regular operational updates and recommendations to executive leadership.